Peter Garner Email & Phone Number

Cannon Hill

Suncorp Stadium, Milton Qld

As an "event staff' member I work when there are events on at Suncorp Stadium. This is a casual position. I have been working at the stadium, since it reopened after its extensive redevelopment in June 2003/ My main role is in the Control Room, from where the stadium is managed during "events"My role is to direct, assist and support both stadium management and events staff ( who are working in the stadium) by means of two way radios. The role includes, passing on information to relevant stakeholders, seeking direction from the management team, assisting event staff to resolve issues, passing on instructions as determined by run sheets, along with multiple liaison issues.

Brendale Qld

General office duties.• Reception duties, sign visitors on /off site• Take incoming calls• Scan and file field staff reports in timely manner.• Download and file field staff photos• Minute taking for meetings.• Prepare documents for field staff• Secure building at the end of day ( setting alarms et

Brisbane, Australia

Asset verification project (over 50,000 assets spread over five university campuses)Project completed ahead of projected completion dateCoordination of up to nine field staff from three disciplines, at times spread over different campusesAsset numbers had never been previously accurately determined by universityUniversity using cutting edge technology, multiple teething problemsLiaison with project management, University facilities management staff, university academic and scientific staffReporting progress to stake holders

Brisbane

Deployment of Communication Technicians to tasks, including installations,faults and network outages,Responding to changing situations, reassigning tasks accordinglyEnsuring Technicians attend on time, contact customers to provide updates when required.Respond to technicians requests for variation to work allocated.Assist other departments by seeking alternate resources to complete tasksScheduling work when required. week ends, remote areas, CSG issues,Reporting to management on regular basis,

Brisbane

Coordinated electrical and maintenance services for Optus and Vodafone mobile sites throughout Northern New South Wales and Queensland ( 1600 + sites)Utilised 12 local technicians and over 20 contractors across both states.High volume, short response time tasks, with severe penalties for KPI breaches.Prompt reporting to clients,advice of rectification of faults and quotes when required.24/7 position, demanding at times, weather occurrences ( cyclones, floods, bush fires ) were major events handled.Software: Pronto, MS ExcelAchievements• Delivered a 99% record attendance response required under client service agreements saving penalties of over $40,000 per month, over 3 years• Achieved a Response & Resolution rate of more than 85% - the highest in the organisation• Reduced call-out & maintenance costs by over 60% through efficient organisation & effective scheduling• Achieved over 90% on client reporting requirements

Brisbane

Select Appointments 2005 - 2006Main function of the role was to ensure that short term contracted IT specialists 'hit the ground running' and their productivity was not hampered but lack of facilities.There was a very high turnover of IT specialists.This included ensuring that access to building and computer systems were arranged as well correct specialist hardware was availableEnsure documentation was prepared correctly before and after interviewsSupport the specialists during their time on the project, to ensure high productivity level maintained.Complete weekly reports on project progress to management.Achievements• Achieved 100% 'work station readiness' for specialist staff on arrival for work on project.

Team leader of 6 dispatchers, responsible for rostering ( 7 day a week operation), leave, performance review, reporting and trainingAs one of the foundation members of the team I assisted in the establishment of processes for the allocation, dispatching and tracking of work to over 40 field staff.Management of fault calls, support of field staff, liaison with customer, escalation to senior technician if required. Foundation member of team, assist in set up of systems. Revise and change as requiredAchievements▪ Awarded 2005 Best Dispatch Team nationally▪ Responsible for adoption of policy of charging out fault calls where Optus was not at fault

Brisbane, Australia

Worked in the communications centre of Queensland Ambulance,, main role to dispatch ambulances, on appropriate response to medical emergencies.Role required knowledge of where ambulances were in allocated, and status ( per computer aided dispatch) Depending on role allocated, answering 000 calls, from usually panicking or extremely distressed callers, obtaining information from them and making decision as to appropriate response.Achievements• Received a commendation from Commissioner for work on Boondall Bus Crash - Queensland’s biggest traffic accident (12 Dead 39 injured) - 1 October 1994

Brisbane, Australia

After hours medical service where overseas trained doctors do house calls overnight and on weekends my role was to advertise for, answer responses, telephone interview, prospective candidates. When successful candidates identified, check qualifications and referees,complete visa and travel formalities. On arrival arrange accommodation, vehicles and provide rosters.Support medical staff ( on non medical matters)

Baghdad Iraq

In a third world country at war with its neighbour ( less than 150 kms away) with regular missile attacks into city, very limited communication with outside world.On arrival no real coordination for obtaining visas or airline tickets, meaning staff would have either on or the other document, but not be able to leave the country,causing much distress, and lowering overall morale. Sole responsibility for all meet and greet services at airport for incoming staff (majority were young females, many on their first Middle Eastern contract) allocate accommodation, complete orientation, arrange completion of visa formalities and monitor, and on an ongoing informal basis behaviour.with regard to stress because of the war situation.My duties also included the purchase of airline tickets, for leave and terminating travel, manage a team of 10 staff, from several counties.Avhievements No staff had exit visa and no airline ticket or vice versa ( common prior to my arrival) 100% utlisation of accommodation for entire period I was on site.

Al Ain, United Arab Emirates

Start up position, establish records of all assets and equipment at new hospitalComplete regular inventories of hospitalInventory all staff accommodation , on arrival and departure