Peter Giles Email and Phone Number

Bring to market a modern platform to allow Local Governments to deliver an exceptional Customer Experience using cross-platform APIs to deliver an integrated, seamless solution between Salesforce and ITVision's Altus cloud ERP.- Build and deploy a centralised Contacts database with 2-way integration into legacy on-premise ERP (SynergySoft), Salesforce, Altus ERP and Altus Document Management.- Liaise with Salesforce and third-party vendors to resell and integrate a proven LG Customer Service platform into the Altus ecosystem- Manage an Agile Scrum team to build Altus Integration Platform for secure, reliable messages between platforms- Assist Sales and Marketing on how to position the solution, market benefits and implementation strategy

Build and deploy a mobile-ready Inspections Application for Local Government compliance assessments using an offline-capable solution with flexible form builders.- Understand requirements from end-users in workshops and one-on-one interviews.- Contribute to and manage output of Business Analysts and UX experts contributing to the product backlog, testing and demonstrations.- Ensure the Development Team understands items in the Product Backlog to the level needed.- Facilitating product backlog prioritisation and sprint planning.- In-field support during implementation to gather end-user feedback.

INTEGRATION ANALYSIS- requirements workshops with clients and integration software providers; determine scope of each software; document interfaces via UML Sequence Diagrams; document specifications for development. CONSULTING- ongoing client relationships to ensure current knowledge of challenges faced, providing advice on “best-practice” and gathering requirements of latest industry developments to incorporate into product roadmapREQUIREMENTS GATHERING- elicitation of customer requirements via remote sessions, one-on-one interviews and workshops; documentation for use by Development teams; translation into test matrices for verification. CONTINUAL IMPROVEMENT- reviewing and modifying our existing practices to ensure we maximise all opportunities to deliver our product efficiently and successfully; upskilling my team on technical and operational topics.

Managing all aspects of delivering the CustomLinc Platform to some of Australasia's leading tourism, transport and ticketing operators.- Implementation and change management to clients transitioning to the platform- Negotiating with stakeholders during the development and implementation phases to determine project milestones- Proactive meetings with our client base to understand and plan for future enhancements to the system- Manage the product backlog and liaise with our development managers to provide timeframes around upcoming releases- Managing the Customer Service and Helpdesk team to provide continued enhancements and support.- Creation of the product release process including test frameworks, client communication and product stabilisation- Analysis of enhancements to ensure a cohesive fit within the existing platform- In-depth involvement with clients' accounting procedures, through integration to new systems, training clients in reporting and providing guidance on accounting practices.

Gathering requirements and managing the transition on Transwa to an enterprise-wide reservation, CRM, reporting and financial system. - Elicit requirements from stakeholders, including front-line users, finance, IT and senior management.- Assist business improvement practices by analysing As-Is processes.- Providing advice on enhanced To-Be practices- Documenting process flows to assist all users identify the changes between systems.- Liaise with the development team to maximise the UX (user experience).- Identify methods to reduce processing time in multiple areas of the organisation.

- Elicit requirements from a geographically diverse range of internal and external stakeholders, through one-on-one questioning, teleconferencing and workshops.- Document requirements into user stories and developing acceptance criteria.- Conduct estimation sessions regularly with our development team to assist the Project Manager to control to burn-down chart and timeframes.- Develop use cases to assist stakeholders and developers to understand scenarios and end-to-end processes required by the business.- Model the business using Visio data and process modelling then confirming these with stakeholders.- Liaise between the development team and stakeholders to ensure that Sprint planning was conducted to guide and manage expectations.- Work alongside our development team daily, actively seeking feedback to ensure that my communication was effective.- Ensured I was familiar with relevant Acts and Regulations for multiple jurisdictions to ensure legislative requirements were adhered to

- Work with existing clients using the Pitram Mine Production Control system to identify weaknesses in using the program, develop training programs to address these needs and deliver training in the classroom, on site or via remote webinar training. - Developed a multi-level assessment scheme to ensure standardised competencies in existing Pitram users. - Created and delivered training programs for internal staff for personal development and product knowledge.

- Technical client manager for over 40 clients using the Jewel Reservation System, used by tour operators through Australia, New Zealand and Fiji. - Sales process with prospective clients including providing product demonstrations, outline technical features of the program and liaise with multiple stakeholders to ensure our product met the client's needs. - Closely work with clients to scope requirements, configure the system to their needs, train users and oversee the release schedule. - Client management to manage program issues, advise of new features in upcoming releases and ensure the product continues to meet client needs. - Translate customer requests into technical requirements for our development team, test the resulting changes and manage release schedules.

- Maintain current OH&S knowledge through training courses, and implementing detailed OH&S training procedures throughout the company.- Negotiated and managed HR issues liaising with employees and senior management to a successful resolution.- Arranged and facilitated training sessions, staff meetings and leadership events.- Worked closely with boat crew and office staff to ensure policies were company-wide and met both divisions’ needs effectively.- Created and maintained employee training plans for all positions to ensure minimal training time whilst maximising staff retention and satisfaction.- Negotiated, created and implemented complex commission structures using detailed Excel spreadsheets and macros.