Peter Gill Email & Phone Number

United States

Greater Atlanta Area

Delta Community Credit Union

Greater Atlanta Area

Alpharetta, GA

Defined and drove strategy by building and maintaining successful relationships with clients made up primarily of Insurance Carriers, Third Party Administrators, Self-Insureds Companies and Attorneys. Strategized with customers to establish mutually beneficial partnerships that position BMEGateway’s products and services as the customer’s best solution to.

-Created, built, and maintained relationships with new and existing clients to increase Worker's Compensation long-term and short-term sales goals.-Conducted in-person informational presentations to clients and prospects that result in increased sales.-Developed strategies for improving customer service, retention, creating growth opportunities, as well.

Greater Atlanta Area

-Issued flight plans and dispatched aircraft in accordance with Federal Aviation Regulations and Delta policies-Communicated with the pilot in command with information necessary for the safe conduct of each flight. This entailed a great deal of quick decision making and problem solving.-Continuously reviewed weather, navigational aid and airport conditions.

Greater Atlanta Area

-Worked closely with survivors/families in emergency situations-Managed Team Leaders in training, coordinating exercise drills to evaluate preparedness, and educated and updated policy and procedures as necessary-Assisted with CARE team training exercises to evaluate preparedness-Team Leader in response to 2006 crash of Delta/Comair flight 5191; -Assisted.

-Pro-active to customer needs and anticipate customer issues before they arose-Resolved customer issues by presenting solutions that best service the client and the organization-Communicated with all levels of management and departments within Delta to achieve the highest level of quality customer service -Managed and executed various marketing promotions.

-Supervised all domestic and international ground flight operations-Analyzed and effectively addressed any operational or business issues and articulated any recommendations to upper management-Prioritized and provided daily analysis reports on air traffic issues, inbound/outbound flight departure response time, and ground operations-Conducted the training.

-Provided effective and creative solutions to passenger issues-Proactively anticipated passenger questions and problems to provide excellent customer service-Managed ground operations to ensure safe on time departures, updated and accurate passenger information, and a quality customer service-Analyzed daily flight schedules and connection times to.

-Supervised the operation of 5-6 gates-Managed gates to help streamline aircraft turn-around-time and passenger service functions in effort to reduce ground time and promote on-time departures-Worked closely with all ground service departments and flight crews to achieve quality customer service and optimal on-time performance-Increased on-time performance.

-Worked in all areas of airport customer service including but not limited to ticketing, baggage, gates, ramp, and fueling-Promoted to Departure Coordinator in Atlanta

Handled current and future reservations, guest check in/out. Processed cash/credit card transactions for up to 250 rooms. Resolved guest concerns and complaints.Booked and coordinated local and national business conventions/seminars.

Bachelor (Bba), Business Management - Marketing

Certificate, Faa - Aircraft Dispatcher Certificate

Bba, Marketing

License, Faa - Private Pilot