Peter Gilliland work email
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Peter Gilliland personal email
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Outcome-focussed, highly collaborative Payments and Financial Services professional with extensive experience in card scheme liaison, operations management; partner / client support and relationship management; and change implementation.Key strengths include:• Strong coach, team leader, people manager and facilitator;• Highly motivated, conscientious and hard working;• Natural collaborator, enjoys working across multiple teams to achieve common goals;• Continually curious with strong desire to understand both the big picture and required level of detail;• Able to understand and assimilate new concepts rapidly e.g. process / technical;• Quickly establishes strong relationships with internal and external partners, vendors and customers;• Strong orientation re supporting clients/partners/customers;• Excellent written and oral communicator; and• Attention to detail with high standard of outputs / deliverables.
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Customer Success ManagerShaype Aug 2023 - PresentSydney, New South Wales, Australia -
Executive Manager, OperationsEftpos Payments Australia Nov 2019 - Apr 2022Sydney, New South Wales, AustraliaReported to the Chief Information Officer, established and led a team of 10 people providing key support services to member organisations. Services included onboarding new organisations to the eftpos scheme, scheme release management; payments operations change management; card and terminal certification; disputed transactions; and operationalising new processes. -
Client Relationship ManagerEftpos Payments Australia May 2017 - Oct 2019Sydney, New South Wales, AustraliaManaged day to day operational/technical and strategic/commercial relationships between eftpos and several of its member organisations including tier 1 bank, fintechs, aggregators and acquiring organisations. -
Senior Change And Communication ManagerEftpos Payments Australia Aug 2014 - Apr 2017Sydney, New South Wales, AustraliaPlanned and led the change management effort to support eftpos’ and its members’ implementation of centralised hub transaction processing infrastructure; EMV chip processing and mobile payments. -
Head Of Core Team, Group Services RiskWestpac Group Mar 2012 - Oct 2013275 Kent St, SydneyReported to the Chief Risk Officer Group Services, responsible for maintaining standards and implementing changes to deliver consistent risk management services to the bank’s Technology and Operations businesses. -
Senior Manager, Risk Culture & ChangeWestpac Group Mar 2010 - Mar 2012Sydney, New South Wales, AustraliaLed a series of initiatives to strengthen team engagement, communication and capability within the Group Services Risk team. -
Senior Change Manager, Corporate CoreWestpac Group Dec 2007 - Feb 2010Sydney, New South Wales, AustraliaPlanned and managed approaches to implement people-impacting, project-driven changes affecting the bank’s Operational Risk, Credit Risk and Finance functions. -
Change Management And Training ManagerIng Australia Apr 2007 - Dec 2007Developed and delivered the change management approach and plan for ING's Paladin Program, the addition of new business processes and functionality to an existing risk insurance product. -
Change Management LeadAmp Nov 2005 - Apr 2007Sydney, New South Wales, AustraliaAMP undertook a complex, multi-million dollar change program to streamline and automate its core processes and enhance and integrate supporting systems. I determined change impacts and developed robust change management / communication strategies and plans for key projects within the program. I also delivered change management activity to the above plans – including business engagement, communication, training, organisation and behaviour change. -
Senior Change ManagerDiageo Dec 2004 - Aug 2005Sydney, New South Wales, AustraliaDiageo implemented SAP across four major business processes throughout its Australia operations. I led a Change Management / Training team of nine to inform and educate those in the Australia business about how they would be affected by the project. I also developed and delivered an organisation-wide communication strategy; and managed the development / deployment of a training program for over 300 end users across six locations. -
Deployment ManagerQuadriga Worldwide Limited May 2004 - Oct 2004Reading, England, United KingdomQuadriga, a leading supplier of digital entertainment content to the hotel industry in Europe implemented new organisation-wide processes and systems to standardise and streamline the way its business units worked. I developed and delivered change management activities; developed and implemented the deployment strategy for the Operations Group across Europe; managed the development and delivery of associated training; and put in place a user support process and team to assist users through the go-live period. -
Project ManagerReigate & Banstead Borough Council Apr 2003 - Apr 2004Reigate, England, United KingdomAs part of the national ‘EGovernment’ initiative, the council undertook a £3.5M programme to upgrade its IT infrastructure to provide online transactional services to the public. I project Managed the implementation of core systems used by Revenue Collection and Environmental Health & Building Development Services; and performed a strategic review of the Council’s EGovernment projects – resulting in work being reorganised into a cohesive programme with a clear vision, strategy, leadership and governance. -
Management Consultant / Business Change ManagerAccenture Mar 1995 - Mar 2003Key roles included leading the planning and implementation of change management activities to support pan-European SAP implementations at ICI, Du Pont and Hydro Agri; a diamond industry supply chain project; the International relocation and reengineering of Frito Lay's purchasing function; and the implementation of a new credit card processing system and processes at Barclaycard. -
Trainee Brewer / Production ManagerGuinness Brewing Worldwide Oct 1991 - Feb 1995London, England, United KingdomPerformed process improvement roles and projects in the UK, Ireland and West Africa, including carrying out an assessment of centrifuge operations throughout Ghana, Cameroon and Nigeria. Was appointed as assistant laboratory manager, Smithwicks brewery, Kilkenny, supervising the daily activities of ten laboratory staff.
Peter Gilliland Skills
Peter Gilliland Education Details
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Churchill College, Cambridge UniversityGeology/Earth Science, General
Frequently Asked Questions about Peter Gilliland
What company does Peter Gilliland work for?
Peter Gilliland works for Shaype
What is Peter Gilliland's role at the current company?
Peter Gilliland's current role is Shaype.
What is Peter Gilliland's email address?
Peter Gilliland's email address is pe****@****hoo.com
What schools did Peter Gilliland attend?
Peter Gilliland attended Churchill College, Cambridge University.
What skills is Peter Gilliland known for?
Peter Gilliland has skills like Banking, Financial Risk, Operational Risk, Operational Risk Management, Retail Banking, Risk Management, Stakeholder Management.
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1euroclear.com
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2mail.com, lifetimetraining.co.uk
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