Peter Gilliland

Peter Gilliland Email and Phone Number

Shaype @ Shaype
Peter Gilliland's Location
Greater Sydney Area, Australia
Peter Gilliland's Contact Details

Peter Gilliland work email

Peter Gilliland personal email

About Peter Gilliland

Outcome-focussed, highly collaborative Payments and Financial Services professional with extensive experience in card scheme liaison, operations management; partner / client support and relationship management; and change implementation.Key strengths include:• Strong coach, team leader, people manager and facilitator;• Highly motivated, conscientious and hard working;• Natural collaborator, enjoys working across multiple teams to achieve common goals;• Continually curious with strong desire to understand both the big picture and required level of detail;• Able to understand and assimilate new concepts rapidly e.g. process / technical;• Quickly establishes strong relationships with internal and external partners, vendors and customers;• Strong orientation re supporting clients/partners/customers;• Excellent written and oral communicator; and• Attention to detail with high standard of outputs / deliverables.

Peter Gilliland's Current Company Details
Shaype

Shaype

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Shaype
Peter Gilliland Work Experience Details
  • Shaype
    Customer Success Manager
    Shaype Aug 2023 - Present
    Sydney, New South Wales, Australia
  • Eftpos Payments Australia
    Executive Manager, Operations
    Eftpos Payments Australia Nov 2019 - Apr 2022
    Sydney, New South Wales, Australia
    Reported to the Chief Information Officer, established and led a team of 10 people providing key support services to member organisations. Services included onboarding new organisations to the eftpos scheme, scheme release management; payments operations change management; card and terminal certification; disputed transactions; and operationalising new processes.
  • Eftpos Payments Australia
    Client Relationship Manager
    Eftpos Payments Australia May 2017 - Oct 2019
    Sydney, New South Wales, Australia
    Managed day to day operational/technical and strategic/commercial relationships between eftpos and several of its member organisations including tier 1 bank, fintechs, aggregators and acquiring organisations.
  • Eftpos Payments Australia
    Senior Change And Communication Manager
    Eftpos Payments Australia Aug 2014 - Apr 2017
    Sydney, New South Wales, Australia
    Planned and led the change management effort to support eftpos’ and its members’ implementation of centralised hub transaction processing infrastructure; EMV chip processing and mobile payments.
  • Westpac Group
    Head Of Core Team, Group Services Risk
    Westpac Group Mar 2012 - Oct 2013
    275 Kent St, Sydney
    Reported to the Chief Risk Officer Group Services, responsible for maintaining standards and implementing changes to deliver consistent risk management services to the bank’s Technology and Operations businesses.
  • Westpac Group
    Senior Manager, Risk Culture & Change
    Westpac Group Mar 2010 - Mar 2012
    Sydney, New South Wales, Australia
    Led a series of initiatives to strengthen team engagement, communication and capability within the Group Services Risk team.
  • Westpac Group
    Senior Change Manager, Corporate Core
    Westpac Group Dec 2007 - Feb 2010
    Sydney, New South Wales, Australia
    Planned and managed approaches to implement people-impacting, project-driven changes affecting the bank’s Operational Risk, Credit Risk and Finance functions.
  • Ing Australia
    Change Management And Training Manager
    Ing Australia Apr 2007 - Dec 2007
    Developed and delivered the change management approach and plan for ING's Paladin Program, the addition of new business processes and functionality to an existing risk insurance product.
  • Amp
    Change Management Lead
    Amp Nov 2005 - Apr 2007
    Sydney, New South Wales, Australia
    AMP undertook a complex, multi-million dollar change program to streamline and automate its core processes and enhance and integrate supporting systems. I determined change impacts and developed robust change management / communication strategies and plans for key projects within the program. I also delivered change management activity to the above plans – including business engagement, communication, training, organisation and behaviour change.
  • Diageo
    Senior Change Manager
    Diageo Dec 2004 - Aug 2005
    Sydney, New South Wales, Australia
    Diageo implemented SAP across four major business processes throughout its Australia operations. I led a Change Management / Training team of nine to inform and educate those in the Australia business about how they would be affected by the project. I also developed and delivered an organisation-wide communication strategy; and managed the development / deployment of a training program for over 300 end users across six locations.
  • Quadriga Worldwide Limited
    Deployment Manager
    Quadriga Worldwide Limited May 2004 - Oct 2004
    Reading, England, United Kingdom
    Quadriga, a leading supplier of digital entertainment content to the hotel industry in Europe implemented new organisation-wide processes and systems to standardise and streamline the way its business units worked. I developed and delivered change management activities; developed and implemented the deployment strategy for the Operations Group across Europe; managed the development and delivery of associated training; and put in place a user support process and team to assist users through the go-live period.
  • Reigate & Banstead Borough Council
    Project Manager
    Reigate & Banstead Borough Council Apr 2003 - Apr 2004
    Reigate, England, United Kingdom
    As part of the national ‘EGovernment’ initiative, the council undertook a £3.5M programme to upgrade its IT infrastructure to provide online transactional services to the public. I project Managed the implementation of core systems used by Revenue Collection and Environmental Health & Building Development Services; and performed a strategic review of the Council’s EGovernment projects – resulting in work being reorganised into a cohesive programme with a clear vision, strategy, leadership and governance.
  • Accenture
    Management Consultant / Business Change Manager
    Accenture Mar 1995 - Mar 2003
    Key roles included leading the planning and implementation of change management activities to support pan-European SAP implementations at ICI, Du Pont and Hydro Agri; a diamond industry supply chain project; the International relocation and reengineering of Frito Lay's purchasing function; and the implementation of a new credit card processing system and processes at Barclaycard.
  • Guinness Brewing Worldwide
    Trainee Brewer / Production Manager
    Guinness Brewing Worldwide Oct 1991 - Feb 1995
    London, England, United Kingdom
    Performed process improvement roles and projects in the UK, Ireland and West Africa, including carrying out an assessment of centrifuge operations throughout Ghana, Cameroon and Nigeria. Was appointed as assistant laboratory manager, Smithwicks brewery, Kilkenny, supervising the daily activities of ten laboratory staff.

Peter Gilliland Skills

Banking Financial Risk Operational Risk Operational Risk Management Retail Banking Risk Management Stakeholder Management

Peter Gilliland Education Details

  • Churchill College, Cambridge University
    Churchill College, Cambridge University
    Geology/Earth Science, General

Frequently Asked Questions about Peter Gilliland

What company does Peter Gilliland work for?

Peter Gilliland works for Shaype

What is Peter Gilliland's role at the current company?

Peter Gilliland's current role is Shaype.

What is Peter Gilliland's email address?

Peter Gilliland's email address is pe****@****hoo.com

What schools did Peter Gilliland attend?

Peter Gilliland attended Churchill College, Cambridge University.

What skills is Peter Gilliland known for?

Peter Gilliland has skills like Banking, Financial Risk, Operational Risk, Operational Risk Management, Retail Banking, Risk Management, Stakeholder Management.

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