Peter Goddard Email & Phone Number

London, GB

• Manage delivery of National Genomic Medicine Service for the NHS offering order of Whole Genome Sequencing for the first time and developing a central national genomic record.
• Oversee agile development of software in capacity of Product Manager.
• Product owner for components within the programme, managing from requirements to tested delivery.
• Leader of runway team, developing high level designs and co-ordinating solutions across the enterprise architecture.

London, United Kingdom

Developing new systems and processes for implementing a new genomic medicine test service in the NHS. Manage exception processes and data quality, including liaison with 13 Genomic Medicine Centres nationwide. Developed and improved internal systems and process for query resolution and software development and implementation. General project management.

London, United Kingdom

• Developed and delivered complex mailing for >2 million customers deemed to have been potentially impacted by PPI mis-selling, including:
• Process development/design – integral to the creation of end-to-end process to deliver letter mailing and subsequent response handling, reminder suppressions and MI
• Exceptions management – including leading and supporting analysis for data issues to deliver solutions for data exceptions
• QC – developed process to ensure correct letters sent to correct customers, including multiple brands and variable text for customer circumstances
• Mailing management – managed scheduling process to deliver mailing and testing process to ensure customer-centric improvements
• Stakeholder Management – obtaining policy decisions, ensuring Risk buy-in to approaches to issues encountered, reporting and escalating to board level committees

Developed training and comms for data migration to new platform. Produced customer mailings from small (tens of letters) to large scale (18 million letters) including mandatory Notice of Variation mailings.Comms/schedule of events for migration weekend.

London, United Kingdom