Peter Gondwe Email & Phone Number

South Africa

South Africa

Managing 15 Telesales Consultant • Allocating all customers to telesales team so as to ensure the database is being worked correctly• To ensure the database is correct and maintained in accordance with company parameters• Training telesales on an ongoing basis, so as to improve call effectiveness (one on one basis and in a team format)• Sign-off all quotas that are being generated by the telesales teams• Follow up on quotas needs to be done and daily success stats captured• Capture daily stats and use them as an analysis tool and to use them to track sales consultant performance• Implement and manage any sales promotions • Submitting monthly division information/reports to senior management• Recruiting new telesales consultants in accordance with company job description, performance manage individuals, make sure disciplinary code is followed should the need occur • Find new target markets and penetrates them to drive sales• To ensure daily customer call quotas are achieved • Meet with customers in a sales environment to drive product sales and knowledge • Use the internet to push products to new market.

Contractual work• Building of virtual booth for Intra African Trade Fair exhibitors• Extensive data capturing into Excel, General Operations Administration• Following up on clients telephonically or email to make sure that they provide all the required data for virtual booth building and Ensure the timely submission of data by institutions• Generating reports and interrogation of data• General administrative work including filing and printing standard reports as and when requested by program managers

• Ensure business continuity and success by providing a stable and efficient IT infrastructure which is available 24 hours / day 7 days a week• Advise the company on IT solution that will stimulate growth and perform efficiently• Directs, organizes, and leads IT projects through design, development to completion• Provide highly complex, cross functional, and enterprise IT solutions• Liaise with staff at all levels of a client organization• Present solutions in written or oral reports• Purchase systems where appropriate• Design, test, install and monitor new systems• Organize training for users and other consultants• Be involved in sales and support, and where appropriate, maintain contact with client organizations• Plan timescales and the resources needed

Randburg, Gauteng, South Africa

. Reporting to the COO and constantly taking the company strategy and aligning the IT strategy with it • Manage Information Technology and computer systems• Plan, Organize, Control and evaluate IT and electronic data operations• Working with the IT Reps and external providers to Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and asses their outcomes• Handle annual budget and ensure cost effectiveness• Gained experience with computer networks, network administration and network installation • Worked with the company’s customers and suppliers on a daily basis

• Installing and configuring computer hardware, software, systems, networks, printers, portable data storage devices, scanners and other general peripherals• Monitoring and maintaining computer systems and networks• Troubleshoot faults and diagnose hardware and software failures• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Providing virtual assistance via windows remote assistance and other desktop support • Support desktop maintenance, including inventory and software distribution• Testing new technology• Connect and configure IT devices to use computer networks• configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required

Bachelor Of Commerce - Bcom, Information Technology

Diploma, Information Technology

Certificate, Computer Programming