Peter Goode Email and Phone Number
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Peter Goode personal email
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I am a senior business manager with a strong financial services background and have specific experience as a six sigma Quality Black Belt. I have a proven track record of success both individually and through twenty years of managing and developing high performing teams. I have the ability to lead strategic direction, can build strong relationships with senior stakeholders and deliver effective solutions to maximise opportunities for growth and profitability.
Santander Uk
View- Website:
- santander.co.uk
- Employees:
- 10295
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Head Of Transformation And Support - Retail And Business BankingSantander UkStamford, Gb
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Senior Manager - Retail Transformation & SupportSantander Uk Sep 2020 - PresentStamford, England, United Kingdom
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Head Of Atm And Infrastructure StrategySantander Uk Jun 2017 - Sep 2020Milton Keynes, United Kingdom
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Head Of Retail RewardSantander Uk Jul 2014 - Jun 2017Leicester, United Kingdom• Defined the retail reward strategy across 5 business areas for 14,000 colleagues. Lead an end to end review to harmonise the design, payments and governance of reward schemes.• Instigated a departmental restructure and new ways of working to create a high performing team whilst reducing costs.• Designed new reward schemes to bring greater alignment to Santander cultural priorities whilst ensuring they supported business objectives, were compliant from a regulatory perspective and Simple|Personal|Fair to colleagues.• Improved communications, tools and MI to support the understanding and embedding of reward schemes.• Developed new automated payments systems through agile working to drive efficiencies and greater accuracy. This was a transformational project allowing more output to be delivered by fewer people.• Created an end to end Governance framework and monitoring to identify emerging risks and mitigate regulatory concerns.• Built senior level stakeholder relationships to ensure strong sponsorship and ownership of reward schemes across Business areas, Compliance, Risk and HR functions.• Worked closely with Santander’s recognised Unions to support positive employee relations.
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Head Of Credit Card Acquisition - Branch, Td & Digital ChannelsSantander Uk Jun 2012 - Jun 2014London, United Kingdom• The delivery of credit card acquisition targets ensuring customer experience, regulatory and conduct risk requirements are key considerations. • Optimisation of customer journeys and sales processes. Creates, manages and embeds strategic enhancements to improve funnel efficiency. • Senior stakeholder relationship management across Channels, CRM, Risk, Compliance, Conduct Risk, IT, Manufacturing & Operations• Provides strong Management Information interpretation, gives valued insight to senior management and uses external benchmark data to support decision making• Manages Channel training and communications in support of product and process changes• Develops tactical enablers to support the identification and conversion of valued customers within sales channels• Creates sales plans, business cases and manages business forecasting requirements• Manages a national team of Sales Managers
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Head Of Branch Credit Card SalesSantander Cards Uk Limited May 2010 - Jun 2012London, United Kingdom• Responsible for credit card acquisition across Santander Branches & Telephone Distribution sites with management responsibility for 6 Divisional Sales Managers• Delivered Branch credit card acquisition growth of +135% from 2010 to 2012• Instigated new departmental ways of working to increase sales force effectiveness with more strategic contact strategies and operating rhythm• Created new Sales MI to allow strong performance management of acquisition and early life differentials to allow focus on quantity and quality• Responsible for sales process development and training delivery
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Retail Sales ControllerSantander Cards Uk Limited Jan 2008 - May 2010National• Store Card & Sales Finance acquisition – Clients included: House of Fraser, Harvey Nichols, Laura Ashley & Arcadia Group • Delivered a record year for sales with +73% growth in acquisition and +145% in £ spend.• Led senior client stakeholder conversations to successfully shift focus to improve the quality and profitability of the accounts they acquired.• Developed a highly successful program for underperforming and unengaged stores
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Quality Black BeltGe Money Jan 2007 - Jan 2008Leeds• Delivered multiple process optimisation projects through the successful deployment of Six Sigma & Lean methodology• Studied and passed rigorous tests to become a Quality Black Belt in GE. • Led projects with external clients in a consulting capacity to enhance strategic partnerships -
Regional Sales Manager - Auto Finance DivisionGe Money 2004 - 2007Leeds• Relationship Management of Intermediary Auto Dealers including Top 5 Automotive Groups – Role included Business Development for new account relationships
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Sales Manager - Auto Finance DivisionGe Money 2000 - 2004Leeds• 2004 Winner – GE Money “Account Manager of the Year".
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Graduate TraineeGe Money 1998 - 2000
Peter Goode Skills
Peter Goode Education Details
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Business
Frequently Asked Questions about Peter Goode
What company does Peter Goode work for?
Peter Goode works for Santander Uk
What is Peter Goode's role at the current company?
Peter Goode's current role is Head of Transformation and Support - Retail and Business Banking.
What is Peter Goode's email address?
Peter Goode's email address is go****@****net.com
What is Peter Goode's direct phone number?
Peter Goode's direct phone number is 0800 389*****
What schools did Peter Goode attend?
Peter Goode attended Northumbria University.
What skills is Peter Goode known for?
Peter Goode has skills like Relationship Management, Credit Cards, Financial Services, Banking, Credit, Sales Management, Account Management, Retail Banking, New Business Development, Business Strategy, Portfolio Management, Credit Risk.
Who are Peter Goode's colleagues?
Peter Goode's colleagues are Heena Javid, Nemone Hottinger, Gurleen Arora, Andrew O'donnell, Sam Cheney, Brian Jarvis, Louise O'connor-Boyd.
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