Peter Goode Email & Phone Number

Stamford, GB

Stamford, England, United Kingdom

Milton Keynes, United Kingdom

Leicester, United Kingdom

• Defined the retail reward strategy across 5 business areas for 14,000 colleagues. Lead an end to end review to harmonise the design, payments and governance of reward schemes.
• Instigated a departmental restructure and new ways of working to create a high performing team whilst reducing costs.
• Designed new reward schemes to bring greater alignment to Santander cultural priorities whilst ensuring they supported business objectives, were compliant from a regulatory perspective and Simple|Personal|Fair to.
• Improved communications, tools and MI to support the understanding and embedding of reward schemes.
• Developed new automated payments systems through agile working to drive efficiencies and greater accuracy. This was a transformational project allowing more output to be delivered by fewer people.
• Created an end to end Governance framework and monitoring to identify emerging risks and mitigate regulatory concerns.

London, United Kingdom

• The delivery of credit card acquisition targets ensuring customer experience, regulatory and conduct risk requirements are key considerations.
• Optimisation of customer journeys and sales processes. Creates, manages and embeds strategic enhancements to improve funnel efficiency.
• Senior stakeholder relationship management across Channels, CRM, Risk, Compliance, Conduct Risk, IT, Manufacturing & Operations
• Provides strong Management Information interpretation, gives valued insight to senior management and uses external benchmark data to support decision making
• Manages Channel training and communications in support of product and process changes
• Develops tactical enablers to support the identification and conversion of valued customers within sales channels

London, United Kingdom

• Responsible for credit card acquisition across Santander Branches & Telephone Distribution sites with management responsibility for 6 Divisional Sales Managers
• Delivered Branch credit card acquisition growth of +135% from 2010 to 2012
• Instigated new departmental ways of working to increase sales force effectiveness with more strategic contact strategies and operating rhythm
• Created new Sales MI to allow strong performance management of acquisition and early life differentials to allow focus on quantity and quality
• Responsible for sales process development and training delivery

National

• Store Card & Sales Finance acquisition – Clients included: House of Fraser, Harvey Nichols, Laura Ashley & Arcadia Group
• Delivered a record year for sales with +73% growth in acquisition and +145% in £ spend.
• Led senior client stakeholder conversations to successfully shift focus to improve the quality and profitability of the accounts they acquired.
• Developed a highly successful program for underperforming and unengaged stores

Leeds

• Delivered multiple process optimisation projects through the successful deployment of Six Sigma & Lean methodology
• Studied and passed rigorous tests to become a Quality Black Belt in GE.
• Led projects with external clients in a consulting capacity to enhance strategic partnerships

Leeds

• Relationship Management of Intermediary Auto Dealers including Top 5 Automotive Groups – Role included Business Development for new account relationships

Leeds

• 2004 Winner – GE Money “Account Manager of the Year".