•Effectively and efficiently managing a large portfolio of properties based in north London•Building close working relationships with contractors, clients, local branches of Cluttons and tenants•Communicating with clients and tenants on a daily basis via telephone and email, ensuring that all routine maintenance issues and repairs are carried out in a timely and professional manner and, where applicable, carrying out routine inspection of works•Liaising with the branch manager to… Show more •Effectively and efficiently managing a large portfolio of properties based in north London•Building close working relationships with contractors, clients, local branches of Cluttons and tenants•Communicating with clients and tenants on a daily basis via telephone and email, ensuring that all routine maintenance issues and repairs are carried out in a timely and professional manner and, where applicable, carrying out routine inspection of works•Liaising with the branch manager to review and approve new tenants references•Contacting tenants and agreeing renewals of tenancies on a timely basis•Reviewing the tenants accounts weekly and chasing tenants for missing/late payments•Providing all customers, whether internal or external with a high quality, professional service•Collating and generating all necessary information pertaining to the portfolio for quarterly client meetings•Liaising with the Projects Management Team to approve specifications for refurbishment works to properties, both internal and externally•Providing the client with tenders for all large scale refurbishment works•Liaising with Landlord on any sale/purchase opportunities throughout the portfolio•Overseeing refurbishment works to ensure works are completed to specification•Quarterly reviews of newly refurbished properties with the Client to ensure they are happy with the works being undertaken•Weekly inspections on properties through out the portfolio•Ensuring the premises comply with the latest Health & safety requirements•Ensuring all legal documents are kept up to date in line with requirements including Gas Safety Certificates and Portable Appliance Tests, EICR•Undertaking End of Tenancy procedures – arranging Inventory check outs, professional cleans and costing schedule of damages•Negotiating with tenants and landlords regarding the release of the deposit.•Collating all the required information if negotiations fail and cases are escalated to the Tenancy Deposit Scheme (TDS). Show less

• Effectively and efficiently managing a portfolio of properties throughout the south east.• Building close working relationships with contractors, clients, local branches of Hamptons International and tenant’s• Communicating with clients and tenants on a daily basis via telephone and email, ensuring that all routine maintenance issues and repairs are carried out in a timely and professional manner and, where applicable, carrying out routine inspection of works.• Providing all… Show more • Effectively and efficiently managing a portfolio of properties throughout the south east.• Building close working relationships with contractors, clients, local branches of Hamptons International and tenant’s• Communicating with clients and tenants on a daily basis via telephone and email, ensuring that all routine maintenance issues and repairs are carried out in a timely and professional manner and, where applicable, carrying out routine inspection of works.• Providing all customers, whether internal or external with a high quality, professional service• Ensuring an accurate record of all relevant information is maintained on an in house system, ensuring information is easily accessible to other members of the team.• Providing support and assistance to Property Manager’s throughout the company’s network, covering Holidays and sickness.• Ensuring all legal documents are kept up to date in line with requirements including Gas Safety Certificates and Portable Appliance Tests.• Undertaking End of Tenancy procedures – arranging Inventory check outs, professional cleans, costing schedule of damages and arranging deposit releases.• Negotiating with tenants and landlords regarding the release of the deposit.• Collating all the required information if negotiations fail and cases are escalated to the Tenancy Deposit Scheme (TDS).• Dealing with complaints in a calm, collected manner and resolving them as soon as possible. Show less

• Generating new Tenancy Agreements, revising where required and including additional clauses as necessary• Assisting new Tenants throughout the Tenancy process from start to finish and providing them with a point of contact.• Ensuring all new Tenants are provided with the required documentation to ensure the necessary legal standards are met.• Updating the relevant service providers to new and terminating Tenancies• Providing all customers, whether internal or external with a… Show more • Generating new Tenancy Agreements, revising where required and including additional clauses as necessary• Assisting new Tenants throughout the Tenancy process from start to finish and providing them with a point of contact.• Ensuring all new Tenants are provided with the required documentation to ensure the necessary legal standards are met.• Updating the relevant service providers to new and terminating Tenancies• Providing all customers, whether internal or external with a high quality, professional service• Ensuring new Tenants sign and return all required documentation prior to their Tenancy commencing• Serving Section 21 notices as required and ensuring they have been served correctly• Collecting monies from Tenants• Dealing with Terminations ensuring any required legal documents are signed and returned before the end of the Tenancy and that the keys to the property are returned to the relevant office.• Booking Check Ins/Out and Inventories• Dealing with queries from Tenants over the phone or via email in a professional manner and directing them to the appropriate parties where necessary• Ensuring the Client is provided with updates on cases as and when needed• Dealing with complaints in a professional manner and resolving them as soon as possible• Providing general administration assistance to the team manager and team, including dealing with post, queries and providing additional help as and when needed. Show less

• Reviewing required monthly audit amounts• Undertaking appropriate number of audits for clients as required and as directed by the Quality Manager, and to the agreed standard• Running relevant reports as required and printing required reports for auditing• Collating results of audits for the MI team and Quality Manager• Liaising with all parties on identified auditing issues and chasing responses• Completing Automated valuation Model (AVM) instructions and reports under… Show more • Reviewing required monthly audit amounts• Undertaking appropriate number of audits for clients as required and as directed by the Quality Manager, and to the agreed standard• Running relevant reports as required and printing required reports for auditing• Collating results of audits for the MI team and Quality Manager• Liaising with all parties on identified auditing issues and chasing responses• Completing Automated valuation Model (AVM) instructions and reports under agreed contracts, and within specific service level agreements (SLA’s)• Sense checking the companies monthly fraud report• Assisting with the daily completion of the Rightcheck report• Maintaining an excellent understanding of client guidance and requirements• Using initiative to deal with any issues that arise promptly and professionally• Assisting the Quality Manager with any additional duties as necessary Show less

 Managing complaints, both written and verbal in a calm, professional manner through to conclusion Providing the post-completion team with the necessary documentation required to assist with the resolution of a complaint Responsible for maintaining an e-mail service to the local network within specific service level agreements (SLA’s) Providing a high level of customer service with quick turnaround and emphasis on customer satisfaction Maintaining team e-mails and ensuring… Show more  Managing complaints, both written and verbal in a calm, professional manner through to conclusion Providing the post-completion team with the necessary documentation required to assist with the resolution of a complaint Responsible for maintaining an e-mail service to the local network within specific service level agreements (SLA’s) Providing a high level of customer service with quick turnaround and emphasis on customer satisfaction Maintaining team e-mails and ensuring that they are dealt with promptly Dealing with the general administration associated with the Department Running property details through a client specific model and collating the results into a usable format within specified SLA’s Running “health checks” on valuation reports provided by the Company’s Surveyors, to ensure clients receive a high quality service and addressing issues with surveyors. Responsible for complaints/appeals received from one of the companies largest clients. Assisting the Customer Care Manager with the production of Management Information (MI) to be provided to our clients on a monthly basis. Providing the Customer Care Manager with monthly excel spreadsheets for board report purposes Show less

• Working in a target driven sales environment • Maintaining an excellent understanding of the companies products and services available• Providing excellent customer service • Setting a good example for staff to follow• Assisting with training of new staff• Closing the shop at the end of the day, ensuring the daily takings have been cashed up accurately and the shop is clean, tidy and securely locked for the night• Running return reports nightly • Ensuring any high… Show more • Working in a target driven sales environment • Maintaining an excellent understanding of the companies products and services available• Providing excellent customer service • Setting a good example for staff to follow• Assisting with training of new staff• Closing the shop at the end of the day, ensuring the daily takings have been cashed up accurately and the shop is clean, tidy and securely locked for the night• Running return reports nightly • Ensuring any high value items have been safely secured at the end of the night Show less

 Working in a target driven sales environment  Providing sales advice  Providing excellent customer service to customers Keeping product knowledge up to date Dealing with stock control and security of stock

 Working in a highly pressured call centre environment Undertaking a key role in a dedicated team, working for the company’s biggest client within the Home Information Packs (HIPS) industry Assisting the Manager with the creation of procedures and the delivery of training for the team in relation to Energy Performance Certificates (EPC’s) Responsible for maintaining an e-mail service to the local network within specific SLA’s Providing a high level of customer service… Show more  Working in a highly pressured call centre environment Undertaking a key role in a dedicated team, working for the company’s biggest client within the Home Information Packs (HIPS) industry Assisting the Manager with the creation of procedures and the delivery of training for the team in relation to Energy Performance Certificates (EPC’s) Responsible for maintaining an e-mail service to the local network within specific SLA’s Providing a high level of customer service within a quick turnaround Providing feedback to management on the HIPS scheme Dealing with the general administration associated with the Department Created Management Information packs  Demonstrated commitment by securing an evening position on the team in addition to my daytime role Show less

 Creation and execution of test scripts  Documentation of test results  Using multiple computers at once to try to replicate errors Working within agreed timescales to ensure that deadlines are met

 Providing sales advice  Providing excellent customer service to customers Keeping product knowledge upto date Working in a target driven sales environment  Dealing with stock control and security of stock

 Providing sales advice  Providing excellent customer service to customers Dealing with stock control