• Deck officer second in command to the master of a merchant ship.• Act as a captain's second in command, responsible for navigation and safety.• Ability to recognize and act on the needs of the company, was able to improve the customer relationship resulting in a stronger brand/destination experience• Self-directed, energetic team leadership strengths with a preference for undertaking coaching and mentorship opportunities with new staff, with a focus on promoting sales and customer experience

Developed and implemented sales plans in order to attain yearly objectivesRelationship building with realtors, builders, agents and brokers Mortgage Development Manager 2003 to 2006; Conducted mortgage interviews with customers, providing advice, recommendations, actively selling, introduced appropriate group products and servicesPrompt and accurate completion of all initial mortgage related administration and documentation ensuring compliance with lending policies and administrative processes

CIBC, Various Locations throughout OntarioStrategically managed a portfolio of $85M of clients investment and credit needsIdentified and planned for future needs of branch and staffing requirements