Peter Grassl Email & Phone Number

Arlington Heights, IL, US

• Deep experience leading complex change initiatives at Cigna and IBM. Expertise includes leadership consulting, strategy, execution, organizational readiness and enablement, training, communications, adoption.
• Consumer Health Engagement Redesign: Orchestrated seamless transitions for over 3,000 stakeholders amidst concurrent changes, resulting in tangible improvements such as reduced coaching idle time, decreased repeat.
• Innovation Team Service Model: Spearheaded initiatives to enhance team engagement, collaboration, and performance alignment with evolving service models and organizational restructuring. Facilitated targeted change.
• Large-scale Merger: Partnered with Operating Effectiveness leadership during enterprise merger to evaluate change saturation levels and solicit executive feedback prompting development of the “Enterprise Mindset”.
• Additional Change Initiative Examples:
• TruCare implementation consolidating multiple operational processes and systems into one

Chicago

• Partnered with Chief Learning Officer to implement Corporate University model supporting 37,000 employees globally. Managed Project Managers, Trainers, and Vendor Relations to ensure seamless execution of corporate.
• Enhanced enterprise capabilities aligned with strategic priorities for Change Leadership, Project Leadership, Lean Six Sigma, Compliance, Business Acumen, Employee Onboarding, Virtual Collaboration.
• Centralized and globalized learning reach to a broader audience while reducing costs through the development of an enterprise learning infrastructure, strategic vendor partnerships, and the enablement of programs such.
• Achieved consecutive increases in Net Promoter Score (NPS) over three years following the implementation of the enterprise Customer Centricity initiative.

• Spearheaded the development and deployment of technology-driven learning solutions that significantly impacted the organization’s training landscape. The solution became IBM's global standard for PC training and won.
• Expanded IBM's PC training business from six to twenty-two markets, achieving substantial revenue growth and elevating national training/operations performance standards. Directed a team of 600 training/operations.