Peter Grassl Email & Phone Number

Arlington Heights, Il, Us

Deep experience leading complex change initiatives at Cigna and IBM. Expertise includes leadership consulting, strategy, execution, organizational readiness and enablement, training, communications, adoption, resistance management, culture change, Growth Mindset, project management, metrics, sustainability, and continuous improvement. Prosci certified, facilitator and coach for leaders, practitioners, project teams and stakeholders. Key contributions include:• Consumer Health Engagement Redesign: Orchestrated seamless transitions for over 3,000 stakeholders amidst concurrent changes, resulting in tangible improvements such as reduced coaching idle time, decreased repeat calls, and heightened customer engagement. Assessed and mitigated change risk. Consistent application of change methodologies and best practices across all roles and levels. • Innovation Team Service Model: Spearheaded initiatives to enhance team engagement, collaboration, and performance alignment with evolving service models and organizational restructuring. Facilitated targeted change interventions (Prosci®) fostering readiness and team effectiveness yielding tangible improvements in change capabilities and impact.• Large-scale Merger: Partnered with Operating Effectiveness leadership during enterprise merger to evaluate change saturation levels and solicit executive feedback prompting development of the “Enterprise Mindset” leadership program.• Additional Change Initiative Examples:• TruCare implementation consolidating multiple operational processes and systems into one• One Guide business transformation enhancing customer response and service levels• Go-to-Market – Consistent insights/methodology for Product, Marketing, Sales, Account Mgmt.• Enterprise Learning centralization, globalization, organization redesign and implementation• Service Operations – International team integration• Cross-functional support for Health Information Interoperability and Data Governance

Chicago

Partnered with Chief Learning Officer to implement Corporate University model supporting 37,000 employees globally. Managed Project Managers, Trainers, and Vendor Relations to ensure seamless execution of corporate university initiatives. Cigna University received recognition three times by the Association for Talent Development (ATD) as one of the top 40 learning organizations in the world.• Enhanced enterprise capabilities aligned with strategic priorities for Change Leadership, Project Leadership, Lean Six Sigma, Compliance, Business Acumen, Employee Onboarding, Virtual Collaboration.• Centralized and globalized learning reach to a broader audience while reducing costs through the development of an enterprise learning infrastructure, strategic vendor partnerships, and the enablement of programs such as Leaders as Teachers, Adjunct Facilitators, and Virtual Leadership/Facilitation.• Achieved consecutive increases in Net Promoter Score (NPS) over three years following the implementation of the enterprise Customer Centricity initiative.

• Spearheaded the development and deployment of technology-driven learning solutions that significantly impacted the organization’s training landscape. The solution became IBM's global standard for PC training and won the Brandon-Hall gold medal award. Managed an $18M P&L and led the global rollout.• Expanded IBM's PC training business from six to twenty-two markets, achieving substantial revenue growth and elevating national training/operations performance standards. Directed a team of 600 training/operations professionals, including managers, facilitators, technicians, and administrative staff, delivering training to over 500,000 learners annually.