Peter Grayson Email & Phone Number

Manchester, Gb

Key account relationship management across healthcare and social housing verticals. Supplier relationship management, building our key line of business offerings while ensuring we have the technical enablement programs in place to sell, build, deliver and support cutting-edge technology.Leading our senior technical team, cultivating their technical capabilities and mentoring them in client relationship building.Overseeing our Prevensys monitoring solution service team, development roadmap and development team.

Manchester, Gb

Leading service and technical operations across the business.Designed and oversaw the development of a bespoke CRM system based on Dynamics CRM and delivered a new service operation to our support team. Instrumental in the specification of a new bespoke monitoring solution and management of the development team chosen to deliver the project.Focused our technical teams on cutting edge HCI technology and led the charge in enablement training, pushing Quadris to be one of the most highly certified providers in the EMEA marketplace. As a direct result, this transformed the focus of our business and accelerated our growth in key verticals.

Manchester, Gb

Responsible for designing and maintaining consistent and measurable service delivery processes for an ITIL aligned technical and account management team.Client relationship building with key personnel, learning their business processes and priorities and mentoring internal service teams to support client needs more efficiently.Monitoring of service KPI statistics for our clients to ensure service SLA and good quality customer service is adhered to at all times.

Veenendaal, Utrecht, Nl

Installation engineer and systems architect

Salford, Gb

Infrastructure management, 3rd line support and project implementation

2nd and 3rd line support for a customer base of 750 clients

Reigate, Surrey, Gb

2nd line support service desk

Advanced Gnvq

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