Peter Gregory Email & Phone Number

Canada

Canada

Halifax, Nova Scotia, Canada

Leading and Managing the Data Insights & Analytics, and System Administration teams for Shopify's WFM department is a multi-disciplinary role that requires a versatile and dynamic skill set to coordinate and communicate across stakeholder groups including Infrastructure, Security & Trust, Data Science, Engineering, WFP, Customer Support, and more. Key.

Halifax, Nova Scotia, Canada

Leading a team of high performing WFP Analysts in the areas of long range forecasting (3mos-5yrs), Capacity Planning, Investment/Budget planning and reconciliations. I was responsible for high impact projects and initiatives in the WFP space including career pathing, strategic alignments, mentoring, and development. I created and implemented brand new.

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia

Creation and Reconciliation of annual operational budgets focused on labour and operating expenses for Staples hourly staff and Outsource Business Partners. Creation and maintenance of ongoing forecasts for multiple groups and locations at various levels of detail from annual down to daily. Communications to Senior and Executive level leaders for various.

Halifax, Nova Scotia

Responsible for daily & interval level forecasts for contact volume and handle time across multiple contact methods (voice, chat, email) and specialized groups. Responsible for management of forecasts for 18 lines of business, involving contact centers in 3+ countries around the world. Delivered strategic & tactical forecasts to Corporate Leadership Teams.

Halifax, Canada Area

Developed self-service business intelligence reporting through Microsoft SQL, Microstrategy Online Reporting platform, Toad Data Point, and other various database engines. Provided reporting and data for use at the front line through senior leadership levels, tailored to deliver direct, actionable information appropriate to the recipient’s needs. Assist.

Various Locations Across North America

Responsible for all long term (1-18 month) staffing projections for 2 business divisions, and 8-10 Contact Centers across North America totallying over 700 FTE. Required to track, trend, analyze, and predict inputs such as Shrinkage, Attrition, Hiring Targets, Graduation Rates, Average Handle Times, Labor Costs, Seasonal Staffing Variances, etc. Also.

Various Locations In North America

Required to complete daily schedules of 200-500 associates across multiple locations in North America to ensure Service Level integrity across multiple business channels for Staples Business Delivery.

Halifax, Canada Area

A one-year internship in Managment to develop mentoring, coaching, and leadership skills with a small team of associates (5-10 individuals). Required to complete business training in Leasdership, Human Resources, Hiring and Recruitment, and Staff Management.

Halifax, NS

Halifax, NS

Halifax, NS

Bachelor Of Arts, Criminology

Graduated from Criminology major with a Psychology minor. Courses focused on statistical and quantitative analysis for trending.

Continuing Education, Business Administration And Management, General

Course work in: Organizational Behavior Management Principles Management Strategies Advanced Workplace Communications Business Law