Peter Gress Email & Phone Number

Toronto - 3041 Dufferin St At Lawrence Ave W.

Providing expert knowledge, sales and service in the appliance business.

Toronto, Canada Area

Caplan's, a family business for over 70 years, specializes in selling premium appliance brands with uncompromising service. Caplan's Toronto store is in fact 3 stores in one comprising of a main showroom, an outlet store and a stand-alone Miele Gallery with a live kitchen. The main Toronto showroom features top appliance brands including Bosch, Dacor, KitchenAid, Brigade, Miele, SubZero and Wolf - presented in designer kitchen galleries; the Outlet store offers the same top brands with the best appliance deals; and the Miele Gallery Caplan's houses the largest retail showroom in GTA and an on-site chef to help clients decide which appliance is best for their lifestyle.

Toronto, Canada

Increased sales by coaching staff to adopt a customer - centered sales philosophy in a 35,000 sq. ft. bathroom and fixture showroom that catered to designers, builders, contractors, plumbers and the general public.

Toronto, Canada

Approached by the owner of this Apple Canada reseller to manage the retail sales team, with the mandate to help the company preserve market share in the face of intense competition from newly opened Apple stores.Championed an attentive, empathetic customer relationship management style, which translated into confident customers and repeat business.Led the retail team to set new sales records, win national sales competitions, and earn the store’s first-ever Apple Award for Sales.Coached store managers at other locations on sales, customer retention, loss prevention, and hiring.Strategized with the COO and department heads on operational policy, business development, customer relations, human resources, strategic purchasing and advertising.Served as chief troubleshooter for handling and resolving complex customer relations and account management issues.

Toronto, Canada Area

Ranked among the top performers in a 30-member sales team.Modeled a collaborative, team-based approach to sales that helped to break down the silos that sometimes develop in commission-only teams.

Consistently achieved top two ranking in a highly competitive, commission-structured operation by using an attentive sales style and maintaining 100% commitment to selling with integrity.