Member of GROW team within CGAP to improve the capacity of microfinance institutions and small businesses, especially women, in Adaptation & Resilience. Responsible for building framework and library of tools, products and services that contribute to strategic and evidence-based A&R initiatives.

Provide consulting services for social impact organizations. Current projects include:o Global financial services network – strategy, business development, product design for large-scale resilience initiativeso Global development organization – market-based development approaches and human-centered product design for small businesses and financial service partnersPrevious consultancies:o Social impact Orgs - Habitat for Humanity, Accion, Swiss Capacity Building Facility, Microinsurance Master, Amani Instituteo Startups - WorldCover (LatAm), Sanivation (Kenya), Vitalk (Brazil), Walimu (Uganda), Grillo (Mexico), Teddy (Brazil)

Turaco is an inclusive insurance business based in East Africa with $13.3m in equity raised through 2022 and operations in 4 African markets. Designed the company's go-to-market product set and supported the CEO with technical insurance matters, strategy and business development.

AXA's Emerging Customers team, based in Paris, serves nearly 20 million customers across Latin America, Africa, Asia and mature markets with products and services designed for customers who are especially vulnerable to financial shocks.Managed AXA's involvement in global financial inclusion consortiums, including the CEO Partnership for Financial Inclusion, a Davos-based consortium of ten of the world's largest multinationals with support from Her Majesty Queen Maxima of the Netherlands. Built and managed a portfolio of major multinationals focused on financial inclusion and identify opportunities for collaboration across AXA's global footprint.Appointed in 2022 to 10-person World Bank Advisory Committee focused on helping low-income populations build resilience to climate change.Provided direct support for AXA entities in Brazil, Nigeria, Mexico and secondary support in 17 other markets in Customer Management, Business Development, Digital Product Strategy and Marketing.Conducted Design Sprints to help AXA EC entities clarify key business model assumptions quickly, prior to investing in regulatory, external and internal processes required to bring a new business model to market.Spearheaded the development and scale of innovative business models within AXA entities, including insurance policies for cents per day; new models of health financing blending credit, insurance and m-health; and freemium strategies designed to unlock brand equity through latent demand for risk protection.

Responsible for driving strategy design and implementation for MIC Global (then MicroEnsure), finding new sources of sustainable revenue through the creation of innovative products and channels.MIC Global builds, implements and operates a range of insurance products for the emerging mass-market, including life, health, crop, accident, disability, property, “decongestion,” mobile handset, school fees, and political violence insurance. End-to-end services include product design, technical underwriting support, mobile technology platform, field engagement, sales and marketing to the end customer, and claims and policy administration services. Our partnerships have been proven to grow revenue (mobile ARPU, bank deposits and loans), customer loyalty, and improve the brand.

Responsible for building, launching and scaling transformative business models that help emerging customers mitigate risk. Designed ground-breaking products such as Fearless Health, recognized as a top-20 Global Health Innovation at the 2016 World Innovation Summit for Health in Qatar.

Directed MIC Global's marketing, engagement and innovation efforts in 15 markets in Asia and Africa.

Grew MicroEnsure footprint from 4 to 10 African markets, customers from 1 to 6 million, and doubled month-on-month revenue during period. Built regional office, expanded management and operations team, and implemented local country offices.Negotiated and launched multi-country partnerships with Airtel Africa and Barclays Bank, using our products to drive core business growth. Expanded multi-country partnerships with FINCA, Opportunity International, and Advans.Built MicroEnsure's mobile and bank loyalty strategies and product set. Developed and launched new products such as free mobile insurance covering life, accident and hospitalisation; the first-in-Africa product where sales, education, enrolment, policy management, premium collection, claims submission and claims payment took place completely on a customer's phone; and in February 2014, the largest-ever private group life insurance product in Africa via Airtel Zambia, covering more than 2 million people overnight and increasing insurance penetration in the country from 1% to 16% of the population.

Managed a turnaround in Ghana for MicroEnsure, an organization which serves low-income customer segments with innovative, cost-effective, and sustainable micro insurance products. Partnered with microfinance banks, mobile phone operators and NGOs to provide a range of insurance tools to address critical risks faced by low-income Ghanaians. More than 90% of customers bought their first insurance policies through MicroEnsure. In 2011, launched first-of-their-kind products with two Ghanaian mobile phone companies, for which we were awarded the 2011 FT/IFC Sustainable Finance Award in the category, "Achievement in Basic Needs Financing," and named one of Africa's 20 Most Innovative Companies by Financial Technology Africa magazine. During this period MicroEnsure Ghana grew from 20,000 to more than 1 million active customers.

Managed marketing activities for a five-state region comprising $150 million in annual business. (2007-2010)Managed 30 logistics employees responsible for inventory management and accuracy. (2006-2007)Directed management recruitment efforts at top-25 universities in the United States. (2005-2006)Supervised 13 customer service representatives serving 80,000 regional corporate customers. (2004-2005)