PERSONAL QUALITIESWith over 14 years experience of working within the hospitality industry, I have gained a well founded knowledge of excellence in customer service standards and the ways in which these are best achieved to the benefit of both operators and their customers. I strongly believe that successful management of customer relationships is ultimately what sets competing businesses apart from one another across all sectors and industries. KEY SKILLS & COMPETENCIES• Extensive experience in contract management.• Effective communication skills from key customers to senior executive level including persuasive communications, negotiations and professional rapport building.• Proven ability to generate commercial and operating efficiencies and to develop and implement policy and procedure.• Highly proficient written communication skills including documentation of set service contracts, tenders, service level agreements and performance reporting.• Flexible interpersonal abilities with people of differing backgrounds. EDUCATION & TRAINING• Advanced Diploma in Business Management - 2010• Diploma in Business Management - 2010 • HACCP Food Handling Certificate• Rotary Pride of Workmanship Award 2010• Train the Trainer• Responsible Service of Alcohol Certification• Occupational Health and Safety Awareness Training• Responsible Conduct of Gaming Certification• Microsoft Word and Excel (Database Management) • Higher School Certificate (1991 Canberra Grammar School)
Listed skills include Food And Beverage, Event Management, Customer Service, Hospitality, and 21 others.