Peter Guse Email & Phone Number

We provide business consulting services to SaaS Startups who are looking to increase customer adoption, retention, renewals, and recurring revenue through a strategic approach to self-serve training and customer enablement. Through leveraging the ADDIE model, and principles of adult online learning, we provide full-cycle customer and training enablement consulting so that you're able to provide your valued existing customers with the resources, learning materials, and delivery methods that are most appropriate in order to achieve their desired outcomes. By supporting SaaS startups in focusing on building the resources and structures for scalable customer enablement and training, our clients are more easily and effectively able to demonstrate the value of their product, resulting in greater levels of usage, engagement, adoption, and retention.

Onboard and ensure long-term success and account health of our most strategic partners through ongoing partnership with district administrators and Account Managers.Key Highlights:♣ Achieved a 96% renewal rate among upwards of 120 small and medium accounts. ♣ Engage in complex and oftentimes technical conversations with key stakeholders including but not limited to SSO, data integration, change management, and effective rollouts.♣ Collaborate cross-functionally with account management, product marketing, product education and product managers in order to best support partners through their customer success journey. ♣ Create and innovate to provide support on a 1:many basis, including the use of automated CTAs, strategic Salesforce campaigns, and various public webinars. ♣ Facilitate strategic meetings with a range of stakeholders ranging from Superintendent to classroom teachers. ♣ Champion and lead strategic vision and initiatives where the scope and impact are beyond individual teams. ♣ Create partner advocates for feedback loops and referrals for both product and services.♣ Provide mentorship within the team to ensure high-quality results.

- support on an as-needed basis with partner-facing training and development.

Deliver professional learning as well as supporting the strategic implementation for all partners rolling out Ellevation's Instructional Strategies offering.Key Highlights:♣ Close and consistent collaboration with district stakeholders to coach and guide them to effectively implement and engage with Ellevation Strategies across the district.♣ Regularly updated Ellevation’s training curriculum and ongoing support packages based on customer feedback and product improvements. ♣ Deliver a wide range of professional development opportunities, such as training, PLCs,coaching etc., focused on helping districts to use Ellevation Strategies as a tool toimprove ELL student outcomes. ♣ Facilitate strategic meetings with a range of stakeholders ranging from Superintendent to classroom teachers. ♣ Provide ongoing support to partners in order to explicitly connect, align, and integrate Ellevation's product into a variety of initiatives, curriculum, and instructional frameworks. ♣ Engage partners in monitoring usage and engagement, using data and systems for accountability.

Lead implementation planning sessions and online/onsite trainings to ensure that educators are able to use the Ellevation platform to enhance their work with English Language Learners.Key Highlights:♣ Engage with administrators in new partner districts to set goals and create a customized plan for the implementation of the Ellevation software platform.♣ Through careful listening to customer needs and tailoring content toward those needs, 98% of partners agreed (through post-training survey results) that outcomes were met or exceeded.♣ 97% overall satisfaction from training participants. ♣ Collaborated with product support teams to ensure efficient resolution to any issues related to data imports, configurations, or otherwise. ♣ Provided ongoing feedback to Product teams that led to several improvements in future releases.

Remote

Drive the engagement and overall success for largest and most strategic customers, supporting customers through all the stages of the customer lifecycle.Key Highlights:♣ Collaborate with Sales through initial handoff process.♣ Support and help coordinate admin, teacher, and student setup. ♣ Work collaboratively with product, marketing, content, and engineering teams, communicating observations and feedback from customers to help inform future product development efforts. ♣ Conduct regular check-in meetings with customers, including the initial implementation success planning. ♣ Identify and communicate trends, successes, recommendations, and areas for growth based on monthly data points.♣ Develop and deliver on-site and virtual professional development and training.♣ Lead the renewal process for all customers in territory.

Remote

Support Amazon’s Learning and Development training programs, developing and facilitating highly effective and innovative training and educational programs to a diverse client group across multiple platforms. Key Highlights:♣ Facilitate an average of six online and onsite trainings per month for customers to understand, utilize, and leverage Amazon Education’s line of products. ♣ Collaborate weekly with Amazon Education’s Account Management and Sales teams to make sure training-related goals are being met and to provide resource for upsells and pipeline opportunities. ♣ Work collaboratively with product and engineering teams, communicating observations and feedback from customers to help inform future product development efforts. ♣ Provide regular internal training to account management and sales teams to support understanding of new features and how to leverage product changes to support revenue growth. ♣ Create and update customer training resources including user guides, training videos, and printable online resources, utilizing software including Camtasia.

Oceanside, Ca

Accountable for the development and execution of a comprehensive learning and development training curriculum to support youth and adult learners, including training and developing facilitators and writers on Quantum Learning methodologies and accelerated learning and life skill curriculumKey Highlights:♣ Ensured curriculum and facilitator quality through training, developing, and managing 100+ highly competent facilitators and writers.♣ Planned and conducted bi-annual trainings for contract facilitators with training sessions satisfaction ratings of at least 90%.♣ Researched, wrote, and developed engaging brain-based learning and life skills curriculum for youth and adult learners using Adobe InDesign software. ♣ Interfaced with Customer Service, Sales, and Executive teams on a regular basis regarding curriculum development and training initiatives.

Oceanside, Ca

Assisted with the management of a ~$50,000 recruitment and training annual budget, saving an average of 15% from previous years spending, and Developed and implemented training plans for contract facilitation and office staff including job aids, manuals, conference calls, and training webinars, which contributed to an average of 75% annual retention rate for contract staff. Key Highlights:♣ Led the recruitment, hiring, placement, and retention of 200+ seasonal staff members. ♣ Evaluated, coached, and developed contract personnel with consistent feedback and annual performance reviews.♣ Instituted effective retention strategies including social media campaigns, newsletters, off-season training, and employee recognition. ♣ Co-led the development and implementation of in-person trainings for contract facilitators.♣ Maintained current systems for logistics of programs and on-site communication. ♣ Facilitated over 35 stateside and international academic and life skills programs for youth and adults.

Planned and delivered monthly and daily academic and enrichment activities to groups ranging from 15-80 middle school students that aligned with academic standards and YMCA values. Supported in recruitment and hiring of a team of eight program staff.Key Highlights:♣ Implemented monthly professional development workshops for a program staff of 8 employees focused on youth development, behavior management, and program policy.♣ Collaborated with school administration, teachers, YMCA program directors, and program staff to create meaningful programming that met a common goal.♣ Communicated weekly with parents, school staff, and YMCA directors concerning student progress, outreach opportunities, and budgeting.

Instructed 5th-6th grade students, including designing and implementing differentiated curriculum and multi-sensory lesson plans for all subject areas, assessing student development, and implementing a highly-structured classroom management plan that was focused on trust and building positive culture in the inner-city environment. Key Highlights:♣ Used data to drive small group and individualized instruction based off NWEA scores and teacher-created assessments, resulting in over 50% of students achieving 1.5 years or greater annual growth. ♣ Used the Backwards Design model to create effective unit and lesson plans that measured specific state standards♣ Communicated and collaborated daily and weekly with parents and administration to update on student academic and behavioral progress.♣ Actively participated in professional development workshops and professional learning communities.