Peter Gutierrez Email & Phone Number

Los Angeles, California, United States

Laborers Union Local 300

Escondido, California, United States

San Francisco Bay Area

Run day to day operations for a 5-6 employee kiosk.

San Jose, California

Preparing painting surfaces by washing walls, repairing holes, or removing old paint. Mixing, matching, and applying paints and other finishes to various surfaces. Providing decorative and faux finishes as the project requires.

Irvine, California

performs routine maintenance required to keep the building site clean, well-functioning and accessible to clients and guest. Assists with aspects of the office turnover process, requires knowledge of and skill in using appropriate maintenance/cleaning equipment. Under the general supervision of the Sr. Building Maintenance Supervisor, I shared operational responsibility for the maintenance and repair of all buildings, preparation of vacant offices, within the building complex. I was assigned duties, (in multiple semi-skilled areas) within the building, trades to include: plumbing, electrical, carpentry, painting, lock repair, cleaning

Murrieta, California, United States

Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Authorizing replacements or refunds.Taking on other tasks or projects to support employees, other managers, and call center operations.

Downey, California, United States

Greeting customers.Operating cash registers.Increasing in store sales.Maintaining sales floor appearance.Cross-selling products.Directing customers to merchandise.