Peter Hafner Email & Phone Number

Bellingham, WA, US

Washington, United States

• Provided exceptional customer service by assisting with product inquiries, recommending grocery items, and informing customers of promotions.
• Ensured product quality and freshness by checking expiration dates, monitoring stock levels, and maintaining food safety standards.
• Efficiently stocked shelves, labeled merchandise, and conducted inventory management, supporting department sales goals.
• Maintained a clean and safe environment, adhering to safety protocols and reporting any hazards or discrepancies to management.
• Stayed updated on current and upcoming promotions, seasonal products, and store ads, helping customers discover new items and make informed purchasing decisions.

Redmond, Washington, United States

• Led the successful implementation and management of ClickList, the store’s eCommerce system during its initial launch, ensuring smooth operations and customer satisfaction.
• Managed scheduling and training of the eCommerce team to meet productivity goals and deliver a seamless online shopping experience.
• Oversaw daily operations, ensuring orders were accurately fulfilled, timely picked, and that customer expectations for quality and service were met.
• Collaborated with department heads to address inventory issues and optimize product availability for online orders.
• Troubleshot technical issues, ensuring all eCommerce systems and equipment operated efficiently.

Redmond, Washington, United States

• Led the wine department through a major expansion, overseeing increased inventory management and enhanced department space.
• Provided expert customer service by recommending wine selections, assisting with pairings, and offering product samples to promote new and seasonal wines.
• Collaborated with the store chef to organize wine tastings and special events, driving customer engagement and sales.
• Ensured high-quality product management by maintaining proper storage temperatures, monitoring stock levels, and adhering to food safety and compliance standards.
• Stayed up-to-date on industry trends and seasonal promotions, helping customers discover both domestic and imported varieties tailored to their preferences.
• Supported department sales and profit goals by effectively managing inventory and maintaining strong relationships with customers.

• Delivered outstanding customer service by greeting and assisting customers, ensuring a positive shopping experience.
• Efficiently processed transactions using the Point of Sale (POS) system, handling cash, checks, credit/debit cards, and various forms of tender with accuracy and speed.
• Managed complex loyalty programs, coupons, and restricted sale items, adhering to company policies and state regulations.
• Monitored and reported pricing discrepancies, ensuring accurate pricing for customers.
• Maintained a clean, safe, and welcoming environment by adhering to safety protocols and reporting hazards to management.
• Stayed updated on current promotions and seasonal offers to assist customers with product inquiries.

Redmond, Washington, United States

• Managed the daily operations of the dairy department, ensuring optimal product quality, freshness, and compliance with food safety standards.
• Supervised inventory levels, placing orders and adjusting stock to meet customer demand while minimizing waste.
• Led a small team, delegating tasks and providing training on department best practices, safety protocols, and customer service.
• Collaborated with other department managers to optimize store operations and support sales goals.
• Addressed customer inquiries and resolved issues, maintaining high levels of satisfaction and service.

Redmond, Washington, United States

• Delivered excellent customer service by answering product inquiries, recommending dairy items, and maintaining knowledge of current promotions.
• Managed product quality control by checking expiration dates, ensuring freshness, and adhering to food safety standards.
• Efficiently stocked, labeled, and inventoried merchandise, assisting the department in achieving sales goals.
• Monitored and maintained proper cooler temperatures, ensuring compliance with safety regulations and best practices.
• Identified and reported product discrepancies and safety concerns to management, contributing to a safe and well-organized department.
• Assisted in promoting a positive shopping experience through effective communication and proactive customer engagement.

Redmond, Washington, United States

• Provided exceptional customer service by assisting with bagging groceries, carrying out customer orders, and gathering carts, creating a welcoming store environment.
• Ensured customer satisfaction by maintaining a clean and safe shopping experience, addressing customer inquiries, and offering assistance with locating products.
• Followed best practices in handling and packaging groceries to prevent damage and ensure efficiency.
• Assisted in store operations, including stocking shelves, returning items, and handling seasonal merchandise.
• Adhered to safety protocols, conducted regular equipment inspections, and promptly reported hazards to management.
• Contributed to a positive store experience, supporting the team with various tasks and maintaining high standards of customer care.

Bellingham, Washington, United States

Developed a python program as part of Western Washington University's Data Science Senior Project. The program was designed to analyze and visualize a user's Facebook data, helping users to understand their digital footprint.My main focus was to deliver charts/visualizations indicating Facebook use overtime, as well as implement natural language processing.

Bachelor Of Science - Bs, Data Science

Activities and Societies: Cybersecurity Club Whiteboard Coders ClubCompleted with a minor in mathematics and a focus in machine learning.

Associate’S Degree, Computer Science

Activities and Societies: STEM to Stern Scholar

High School