• Provided exceptional customer service by assisting with product inquiries, recommending grocery items, and informing customers of promotions.• Ensured product quality and freshness by checking expiration dates, monitoring stock levels, and maintaining food safety standards.• Efficiently stocked shelves, labeled merchandise, and conducted inventory management, supporting department sales goals.• Maintained a clean and safe environment, adhering to safety protocols and reporting any hazards or discrepancies to management.• Stayed updated on current and upcoming promotions, seasonal products, and store ads, helping customers discover new items and make informed purchasing decisions.

• Led the successful implementation and management of ClickList, the store’s eCommerce system during its initial launch, ensuring smooth operations and customer satisfaction.• Managed scheduling and training of the eCommerce team to meet productivity goals and deliver a seamless online shopping experience.• Oversaw daily operations, ensuring orders were accurately fulfilled, timely picked, and that customer expectations for quality and service were met.• Collaborated with department heads to address inventory issues and optimize product availability for online orders.• Troubleshot technical issues, ensuring all eCommerce systems and equipment operated efficiently.

• Led the wine department through a major expansion, overseeing increased inventory management and enhanced department space.• Provided expert customer service by recommending wine selections, assisting with pairings, and offering product samples to promote new and seasonal wines.• Collaborated with the store chef to organize wine tastings and special events, driving customer engagement and sales.• Ensured high-quality product management by maintaining proper storage temperatures, monitoring stock levels, and adhering to food safety and compliance standards.• Stayed up-to-date on industry trends and seasonal promotions, helping customers discover both domestic and imported varieties tailored to their preferences.• Supported department sales and profit goals by effectively managing inventory and maintaining strong relationships with customers.

• Delivered outstanding customer service by greeting and assisting customers, ensuring a positive shopping experience.• Efficiently processed transactions using the Point of Sale (POS) system, handling cash, checks, credit/debit cards, and various forms of tender with accuracy and speed.• Managed complex loyalty programs, coupons, and restricted sale items, adhering to company policies and state regulations.• Monitored and reported pricing discrepancies, ensuring accurate pricing for customers.• Maintained a clean, safe, and welcoming environment by adhering to safety protocols and reporting hazards to management.• Stayed updated on current promotions and seasonal offers to assist customers with product inquiries.

• Managed the daily operations of the dairy department, ensuring optimal product quality, freshness, and compliance with food safety standards.• Supervised inventory levels, placing orders and adjusting stock to meet customer demand while minimizing waste.• Led a small team, delegating tasks and providing training on department best practices, safety protocols, and customer service.• Collaborated with other department managers to optimize store operations and support sales goals.• Addressed customer inquiries and resolved issues, maintaining high levels of satisfaction and service.

• Delivered excellent customer service by answering product inquiries, recommending dairy items, and maintaining knowledge of current promotions.• Managed product quality control by checking expiration dates, ensuring freshness, and adhering to food safety standards.• Efficiently stocked, labeled, and inventoried merchandise, assisting the department in achieving sales goals.• Monitored and maintained proper cooler temperatures, ensuring compliance with safety regulations and best practices.• Identified and reported product discrepancies and safety concerns to management, contributing to a safe and well-organized department.• Assisted in promoting a positive shopping experience through effective communication and proactive customer engagement.

• Provided exceptional customer service by assisting with bagging groceries, carrying out customer orders, and gathering carts, creating a welcoming store environment.• Ensured customer satisfaction by maintaining a clean and safe shopping experience, addressing customer inquiries, and offering assistance with locating products.• Followed best practices in handling and packaging groceries to prevent damage and ensure efficiency.• Assisted in store operations, including stocking shelves, returning items, and handling seasonal merchandise.• Adhered to safety protocols, conducted regular equipment inspections, and promptly reported hazards to management.• Contributed to a positive store experience, supporting the team with various tasks and maintaining high standards of customer care.

Developed a python program as part of Western Washington University's Data Science Senior Project. The program was designed to analyze and visualize a user's Facebook data, helping users to understand their digital footprint.My main focus was to deliver charts/visualizations indicating Facebook use overtime, as well as implement natural language processing elements such as sentiment analysis and term frequency analysis.