Peter Hall Email & Phone Number

San Jose, CA, US

• Write Ansible playbooks and roles to manage development database schema creation, deletion, and migrations
• Implement Docker containers for continuous integration in Jenkins
• Build custom server RPMs including Apache httpd, PHP with Ansible
• Manage infrastructure with Terraform
• Write GitHub actions for continuous integration
• Automate archiving data to S3 Glacier with Ansible

San Jose, CA, US

• Author Ansible role to provision Oracle DBs in AWS; augment existing physical DBs
• Maintain and write Elasticsearch and Logstash ingest pipeline rules; accommodate log format changes
• Oracle Business Intelligence in AWS
• Rewrite SysVinit scripts as Systemd units
• Automate LetsEncrypt certificate management for various development applications
• Respond to engineer requests for troubleshooting, application deployment

San Jose, CA, US

• Set up Ansible Tower server as central tool for DevOps team’s Ansible respository
• Configure Cohesity backups for NetApp appliance
• Administer Zabbix monitoring alert rules so that alerts are actionable by DevOps
• Write Ansible roles and playbooks to run software in development – Apache, PHP, HAProxy, MongoDB
• Automate account provisioning for developers

Charleston, SC, US

• Technical escalation resource for customer support team and sales team
• Implement and troubleshoot Learning Management System (LMS) integrations with SCORM API and AICC HACP. Test and resolve bugs in integrations. Troubleshoot integrations with customers and LMS vendors. Promoted best.
• Generate reports on application usage and customer metrics in SQL
• Debug and provide solutions for production issues in ASP.NET backend, and in frontend Angular content. Commit code changes in Git. Test and verify production code hotfixes.

Cupertino, California, US

• Wrote scripts for support tasks in Bash, Python
• Built reports for department from Oracle and MySQL databases
• Administered NFS storage for production applications
• Used Tableau and Zenoss to identify service issues
• Ran deployments and supported reporting web application

• Automated content management with Java and Groovy code
• Implemented workflows to encode, package, and publish media using RESTful APIs
• Tested XML transformations and web services used to manage content
• Supervised web service health with F5 BIG-IP, Zenoss, Splunk, and JMX Console
• Deployed Jetty web servers with Rundeck
• Troubleshot and resolved video streaming on desktop and mobile browsers

Round Rock, Texas, US

• Remotely engaged customers to fix complex performance, data integrity, server configuration, and Fibre Channel and iSCSI networking issues.
• Quickly resolved enterprise storage incidents with organization-wide impact. Maintained stringent SLAs, ranking first in my shift for number of issues resolved.
• Implemented SANs on Windows, Linux, Unix, vSphere hosts. Configured networks on Cisco and Brocade Ethernet and Fibre Channel switches.
• Wrote documentation to plan scheduled maintenance, outlining all hardware and software changes

Minneapolis, MN, US

• Documented answers to frequent questions and introductions to new or updated IT services
• Answered support tickets from students and faculty
• Troubleshot network authentication, shared network folders, and web-based class management
• Repaired laptop hardware and recovered data from broken computers

Minneapolis, MN, US

Assisted students with using Augsburg’s IT services, including webmail, course management web pages on Moodle, course registration, and financial aid records and drove rapid response to failures in any of these systems.

Minneapolis, MN, US

Oversaw daily activities and dorm housing for 12 international students in the inaugural year of an exchange program. Collaborated with the program director on planning activities and organizing the program. Tutored students with assigned coursework. Accounted for students’ living expenses.

B.S., Computer Science, Minor In Mathematics, Minor In Asian Studies With China Concentration

Mandarin Chinese, Asian Studies