Peter Harmston Email & Phone Number

United Kingdom

London, England, United Kingdom

Lead KPMG UK Payments Consulting business working with clients to navigate the complex and rapidly changing world of payments

Sydney Area, Australia

Transformation Leader | Implementation Expert | Process Excellence Professional | Managed Service SME Senior Leader in KPMG’s Enterprise Transformation Team. Key focus is on large scale financial services transformation and implementation across banking and wealth- Leader of Financial Services Remediation for Management Consulting- Led the set-up of KPMG's Managed Service Operation (KMSO)- Previously led KPMG's Payment Advisory Practice− Broad skills across cost reduction, operations management, integration, Lean transformation and program management in Financial Services

Responsible for a large portfolio of financial service clients needs across Scotland (Fund Managers, Life Insurers etc). Servicing full debt and transactional banking needs.

Line Management responsibility for team of geographically spread improvement relationship managers, with further matrix management of 30 staff to deliver the full improvement project lifecycleFull responsibility for identification & delivery of improvement activity across the largest card issuing business in Europe.

- Supporting customer facing operational centres across England to deliver required capacity savings and process improvements. Specific projects and responsibilities were:• Validating that Lean was being fully utilised and benefits validated in each operational centre.• Ensuring continuous improvement engagement targets were reaching 25% in all centres and engagement was in value add activities.• Work with centres to bring to life improvement activity and to challenge the scope of activity before an improvement event was ran – i.e. would it contribute towards income, internal effectiveness, customer or people- Validate improvement benefits through financial modelling.- Supporting executive strategy for business improvement

Project Manager for various pan division project - key highlights include:- Designing and implementing a automated customer satisfaction survey across 8 call centres- Full design and implementation of revised pan retail customer refund process and policy- Ownership of customer complaints policy across division- Designed and implemented pan divisional mass recruitment policy, tool and process

Responsible for Operations team who managed HR, recruitment, facilities, IT, absence, sickness, budgets, operations strategy and risk