Deliver products that customers value and useManage the backlog of work to unlock value as per the product road-mapEnsure the quality of the user stories (high-level definition of requirements)Overall accountability to define, align stakeholders and deliver sustainable valueSupport the refinement of Product road mapProducts:Xplor Home, Xplor PlaygroundQikKids Next, QK Enrol, Journeys, Kiosk

Assist with the co-ordination of the staff, projects and activities for day to day operations and election projects within the CommissionDelivered hardware and software solutions for the 2012 QLD state electionConfigured and rolled out 3500 E-roll tablets to polling booths across QLD.Provide, maintain and co-ordinate the network administration function of the Commission’snetwork and desktop operating environment, including the desktop SOE.Analyse, advice, recommend maintenance upgrades or enhancements requests forCommission’s network and server infrastructure.Prepare periodic performance reports on progress towards the achievement of the Commission’s strategic objectives and output performance measurement targets;Participate actively in all facets of election operations, and assist with the organisation andconduct of electoral events wherever required

♦ Worked in conjunction with the directors on delivering the IT vision and roadmap.♦ Managed and maintained the company’s IT environment running on Windows 2008/2012 Servers ♦ Maintained with EMC SANs, SQL Server 2005/8/12, IIS 6 & 7, SAN and VMWare 5.1 hosting.♦ Drove performance of network to achieve near-perfect service availability.♦ Managed onboarding of new hosting account♦ Led the Service transition for customers as services are added or removed♦ Ensured quality and profitable services are performed to SLA.♦ Served as a key escalation point for all 1st, 2nd and 3rd level technical issues, a♦ Led Problem and Incident management ensuring that ensure SLA’s met♦ Maintained and administered Active Directory (AD).♦ Ensured that systems, processes and methodologies as specified are followed ♦ Designed operational procedures for the company’s technical offerings ♦ Governed iweb disaster recovery (DR) strategy ♦ Identified opportunities to reduce costs of delivery to support company profit objectives♦ Moved the business onto VMWare 4 to 5.1.♦ Performance tuned server environment and database servers.♦ Led special projects such as application development ♦ Governed the full SDLC process from needs analysis to deployment.

♦ Maintained VMware ESX 4.1, IIS 6/7 Web Hosting and SQL Server 2008/2012 environment.♦ Supported the deployment of Linux based solar data monitoring systems to 1600+ schools♦ Ensured all devices/projects were delivered within tight Profit margins♦ Resolved any issues during the installation phase ♦ Ensured that any potential cost overrun was resolved.♦ Worked with Education Queensland (EQ) on integration of Linux into EQ data reporting tools.♦ Standardised project delivery and PMO best practice♦ Rolled out improved management reporting that allowed the business to track KPIs♦ Introduced weekly reporting to management.♦ Developed a Quality Assurance (QA) framework that was adopted by Education Queensland ♦ Ensured all support staff met with agreed KPI targets.

♦ Supported in excess of 40 x custom applications hosted in Australia and Europe♦ Provided application support for in excess of 1100 users both domestically and offshore♦ Implemented ITIL change and configuration management across the IT department♦ Acted as change and configuration manager for IT services♦ Developed the service and problem management procedures for the IT service desk a♦ Provided problem management services to the rest of the IT team♦ Increased quality of services, lifting availability to 98% ♦ Achieved, as a team, 4.5/5 customer satisfaction. ♦ Developed application hosting standards for the APAC regions♦ Rolled out IIS and SQL Server and Tomcat/Oracle platforms.♦ Identified and elevated issues impacting on achievement of service delivery objectives♦ Maintained Windows Server, Oracle 9.1/10g, and SQL databases.♦ Provided architectural design behind future Intranet and Web based platforms.♦ Brought Project Lifecycle Management application back in house ($500k saving)♦ Heavily involved in standardising the functional specifications use by different departments.♦ Provided leadership to a team of 4 staff from consultants to contractors.

♦ Supported an R&D Division with 100 IIS hosted applications running on 20 dedicated servers ♦ Provided lab management systems, clinical trials software and support tools to 5,000+ users♦ Developer support for .NET, ASP, COM, HTML, CSS and XML♦ Maintained Windows & SQL Servers, Cold Fusion, AD, and IIS 5/6.♦ Liaised with application development companies who need to host applications in Pfizer ♦ Ensured third-party applications met PGRD standards for security, supportability and stability, ♦ Commented on architecture and code to make to maintain stability.♦ Provided 3rd level support in an ITIL framework.♦ Involved in the research of a new secure web and database hosting environment.♦ Developed the code to produce the global IIS6 environment♦ Prepared the global web and database services for transition to outsourced solution.♦ Part of a team that produced the web application decomposition procedures for Pfizer (EMEA)♦ Standardised processes to enforce platform security