Peter Harrison Email & Phone Number

Perth, WA, AU

Perth, Australia

As a result of the Merger between the Department of Child Protection and Family Support, Housing Authority and Disability Services Commission, the Department of Communities was created. 3 Large agencies now formed to be an agency of approximately 6500 employees, following the inevitable restructure of the IS section, I return to my substantive role and.

ICT Project Lead for all things technical; Network, Video Conferencing, Laptop builds and roll out, relocation processes and all the associated IS change management activities with regards to the largest relocation of Public Servants in Western Australia (1800+) into purpose built offices in Fremantle.

East Perth, Perth Australia

I head up the infrastructure team to deliver all infrastructure services to all users and key stakeholders within the Department. The Department for Child Protection and Family Support is the 5th largest WA State Government Department with almost 2500 users, my role is to ensure that the infrastructure is available, reliable and performs well in order for.

Perth, Australia

A short contract role working with the forms project to provide electronic forms to the department as a streamlining initiative.

East Perth

Responsible for Security & Risk Management overseeing activities including: governance, risk, compliance, strategic planning, architecture and IT Service Continuity Management.

East Perth

An internal business consultancy role, The focus of this role was to provide the translation between the business requirements and dealing with technical providers. Many business units have little or no technical experience and dealing with technical providers can be stressful particularly when there is no understanding of the technology or the usual IT.

I work with people who want to make changes to aspects of their lives, specialising in mens issues such as step parenting, relationships with spouse and children, health, "midlife crisis", lacking direction and feeling lost, angry sad and lonely, combating early signs of depression

A newly created senior level position to develop and implement ITIL process and improve quality of delivered services around the ITIL framework for all clients with the ultimate goal of achieving ISO2000 quality accreditation for TSAResponsible for the management, strategically and operationally, of the internal Service Desk and the management of resources.

As Technology Team Leader, I was required to wear many hats. My generic title extends from Service Delivery Manager to ITIL Processing Manager. My last role being the Quality Assurance and Resourcing Manager. At all times, I was required to work with a high degree of autonomy and responsibility across a large number of Client sites. Unfortunately due to.

Assigned to the FPC for the provision of the total operational and strategic system management, I have 4 direct reports that deliver both application and infrastructure support for the Perth office and 12 remote offices distributed throughout the South West and other areas of WA. Key responsibilities and achievements;Develop, submit and manage the.

Project Managed a failing project to a successful completion for the installation of a centrally computerised cash registry system to provide Point Of Sale (POS) and inventory management for five Low Cost Food Outlets distributed in the Perth Metropolitan area. Successfully overcame a key difficulty in the rollout, this being the enormous resistance to the.

• Assigned to the City of Stirling to deliver the following business process improvements based around the ITIL System Management Methodology.
• Change Management Process following intensive interviewing and researching the business processes of all the divisions of the IT department.
• Service Desk Process,
• Incident Management,
• Problem Management and
• Release Management. Evaluated a number of Service Desk Systems to replace the existing system that was failing to meet the requirements of the business and was unable to provide the advanced functionality required to.

• Night Team Leader for a Windows XP Rollout of approximately 300 units in Perth.
• Responsible for managing the roll out ensuring the build of the daily scheduled units were completed.
• First point of escalation for the rollout technicians to assist with resolving technical problems.Outcome: Project was completed two weeks ahead of plan

• Project Manager for the successful development of a Windows XP Professional SOE for deployment throughout PWCS.
• Utilised Wise Package Studio to develop application, MSI Packages and Dimension Data’s SOE Manager to deploy the SOE.
• Successfully Project Managed the roll out of the SOE throughout PWCS to budget and on time in parallel with a project to upgrade a number of servers from NT to W2K.
• Scheduled the roll out and developed procedures to ensure a consistent quality for the Windows XP SOE upgrade was delivered.
• Recruited Lead Technical Engineer and additional level 1 staff.
• Developed a training program, organised and scheduled training for all the staff (a total of 600 of which approx 400 are employed on 24x7 shift rosters).

• A client facing SDM role, the initial point of contact daily for all client issues regarding operational support, projects, financial and contractual issues.
• Working within the ITIL framework, managed and delivered quality IT Services, adhering to stringent SLA's, to two coal mining clients concurrently in the Hunter Valley, NSW; Coal & Allied and Centennial Coal
• Managed a direct report of 11 system and desktop engineers to provide Onsite Support for Desktop, NT/2000 Server and Backoffice Applications issues. Additionally, I managed a Remote Matrix Managed Team of 12 based in.
• Produced and delivered monthly and quarterly reports and chaired both monthly and quarterly management meetings.
• Conducted weekly operational meetings with client, the onsite team and, by teleconference, fortnightly meetings with matrixed remote team.
• Developed and implemented a full safety risk assessment.

I was the on site representative responsible for all operational support of the UNIX and NT systems and system infrastructure at the clients site namely, Home Building Society.Provided NT Administration, Exchange Server Administration and support, Anti Virus updates and maintenance, Technical Project Management and 2nd and 3rd level support to the support.

Co-ordinated all activities for a small help desk to provide help desk support for approx. 450 users Statewide.

• Managed and led the Help Desk team in providing PC support to 700+ users.
• Provided technical support in solving difficult problems and mentoring to IT support officers.
• Diagnosed and solved network problems for the LAN and backup support for the WAN.
• Prioritised jobs and provide reporting to AGWA Management.
• IT support for the Avon Agriculture catchment area, based at Northam but including other Regional Offices.
• Supported and administered the LAN and a total of 170 users at all locations.

Managed and led the Help Desk team in providing PC support to 700+ users. Provided technical support in solving difficult problems and mentoring to IT support officers. Diagnosed and solved network problems for the LAN and backup support for the WAN. Prioritised jobs and provide reporting to AGWA Management. IT support for the Avon Agriculture catchment.

Fully responsible for all maintenance aspects of Public Flight Information Computer Systems and associated Staff Information Systems.Managed a team of 5 Duty Systems Engineers who operated a 24x7 shift to ensure any system software faults causing operational difficulties were corrected in a timely and cost effective way.Acted as a focal point for all.

Responsible for the diagnosis and repair of faults, as part of a 24 hr shift team primarily to the following systems:Flight Information System - providing Flight Information to the general public in all four Passenger Terminals. Staff Information System, A teletext based system providing detailed up to date flight information to airport staff and other.

Responsible for all technical and project engineering aspects of a major project (A$4M) to replace the Aviation Ground Lighting (AGL) control system. Conducted initial quality audits on potential contractors.Developed and produced the Requirements Specification and prepared tender documents for the design, installation, commissioning and maintenance of the.

Beng (Hons), Electrical & Electronic Engineering

This was attained by Part Time study 1 1/2 days a week whilst remaining in full time employment

Bachelor Of Engineering (Hons), Electrical And Electronic Engineering

Education record

Life Coaching Training