Peter Harvan Email & Phone Number

Bratislava - Metropolitní Oblast

Obchodné a marketingové aktivity s kreatívnym prístupom. Vyhľadávanie a vytváranie nových obchodných príležitostí - online ako aj v teréne.Akvizícia nových zákazníkov a udržiavanie dlhodobých priaznivých obchodných vzťahov s klientami, obchodnými partnermi, dodávateľmi a zástupcami mestských častí a obcí.Kreatívna podpora pri tvorbe online a offline reklamných kampaní, copywriting, grafické námety a spolupráca s grafikom.Príprava a realizácia POP-UP marketingových prezentácií a akcií.Získavanie možností a priestoru na offline reklamu a jej pravidelná aktualizácia.Tvorba agendy a databázy klientov, plánovanie a reporting.Úzka efektívna spolupráca so všetkými oddeleniami v štruktúre spoločnosti ( Tech.odd., IT, FO )

Bratislava (Slovakia)

▪ Creating the most delightful first and the last contact with the hotel and restaurant guests and clients▪ Events manager – creative planning and running small and/or mid-size corporate and private events such as conferences, ceremonies, weddings, formal parties, workshops▪ Creating and negotiating rental, catering, and F&B price offers, successful application of sales skills, special and seasonal offers, orders of goods▪ Hiring and arranging an external staff, assisting with service with leading a "can-do" attitude to ensure an excellent customer experience▪ Operating a busy front desk, telephone, e-mail, invoicing, personal communication with hotel guests and corporate clients from around the world in a polite and professional manner in the Slovak language as well as in English▪ Support and assistance to the HSK department, regular inspection of rooms and reporting to hotel management, control of warehouse and inventory▪ Regular secretarial duties and Ad hoc support for hotel owners and management, survey and comparison of prices and offers of competitors▪ Searching for new potential clients, customer expansion, social marketing, customers loyalty rewards

Bratislava (Slovakia)

▪ Creating and leading a unique team of employees by developing their skills and knowledge and making maximum use of their potential through all available means - hiring, coaching, regular employee meetings, success assessments, incentives, fines▪ Identification and guidance of talents of specific FOH team members and assignment of regular and specific tasks for maximum efficiency of each work shift - control and ordering of goods, inventory, translations and menu printing, etc.▪ Effective planning of work shifts and dividing responsibilities in accordance with the customer traffic curve (prime time, season)▪ Regular analysis and expansion of the product portfolio, pricing, special offers, creation and planning of price offers for catering - breakfast, lunch, dinner and tasting menu served in the form of individual dishes, buffet tables, "flying buffet"▪ Adjustment and control of layout and condition of furniture, decorations and other functional parts in interiors and exteriors as well as fixed seasonal setting of atmosphere and character of the venue, SOP manual, daily/weekly checklist▪ Creating the identity of the restaurant/brand Moree using the social networks Facebook/Instagram, regular photo stories, pictorial, graphic and textual contributions corresponding to the character of the restaurant, as well as the level and nature of the service - creative, unique, individual and family friendly▪ Update of the website, reactions to reviews on Tripadvisor, FCB, INSTAGRAM▪ Keeping and coordinating the administrative function, legislation and documentation, preparing monthly paperwork for payroll, HR▪ Promoting compliance with the principles of occupational health and safety, fire safety, dress code

Bratislava (Slovakia)

▪ The key role was to make the right decisions in the area of problem-solving and time management▪ Prompt responses to client’s last-minute requests and changes during a wide range of banquet events and press conferences where effectively delegate tasks of the whole team to improve the overall customer experience▪ Responsibility for all activities associated with the venue incl. season planning, increasing sales, focus on a target and ensuring effective exchange of information between departments▪ Creation of Service criteria and SOPs for 4 * European level service in both Slovak and English language▪ Updating of legislation on licensing and enforcement of health and safety rules at work▪Keeping up budgets, increasing profits and managing the flow of finances▪ Recruitment, training and motivation of employees, incentives▪ Keeping track of the latest trends in the industry and nearby events, production of the Cocktail list, Wine list and participating in a selection of meals for Food menu for every season▪ Taking care of the needs of VIP customers and hotel guests.▪ Regular goods control and ordering to the needs of operations, Duty planning, attendance control and emergency support for team members, reporting to F&B manager and GM▪ Effectively delegate tasks to the entire team to improve the overall customer experience and maintain a friendly atmosphere among colleagues

London, Uk

▪ An important role of the team coach in the product-oriented target sales depending on the GP and creating the first and last impression of the guests in the restaurant▪ Designing a seasonal cocktail and drink menu▪ Enrol reservations at the reception desk, welcome and friendly service of local guests as well as famous movie and sports stars▪ Successful use and training of sales techniques and complaint handling▪ Creation and management of weekly, monthly and quarterly incentives for employees▪ Together with Event Manager, meeting the special guest requirements in the VIP section and private dining room ranging beyond catering