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eCommerce Strategy and Operations Program Manager with experience managing cross-functional teams and driving solutions to complex problems from concept through implementation. Demonstrated leadership of eCommerce fulfillment and final mile operations, developing processes and procedures to improve operational performance, and using metrics and data to drive decisions that meet KPIs and target goals.
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Senior Program Manager - Seller Fulfillment GovernanceTiktok Shop Apr 2024 - PresentBellevue, Washington, United States -
Program Manager, Fulfillment And Final Mile DeliverySamsung Electronics America Sep 2021 - Dec 2023Greater Seattle Area• Lead eCommerce 3PL fulfillment of consumer electronics and small home appliances across ten warehouses. • Manage operational performance of three final mile delivery partners and two installation providers. -
Program Manager, Ecommerce Strategy And OperationsSamsung Electronics America Jun 2019 - Sep 2021Bellevue, Washington, United States• Partnered with Fulfillment, Logistics, Supply Chain, Demand Generation, and Customer Service teams to identify fulfillment operations pain points; developed and implemented initiatives that improved the fulfillment and reverse logistics processes at multiple distribution centers.• Led analysis of an HQ driven initiative to assume inventory ownership, saving 2.5% net revenue annually. -
Manager, Ecommerce Strategy And OperationsSamsung Electronics America May 2017 - Jun 2019Ridgefield Park, Nj• Managed Samsung eCommerce forward and reverse logistics operations at six fulfillment centers shipping mobile, consumer electronics, and home appliance products.• Partnered with Logistics, Supply Chain, Customer Service, and Demand Generation teams to identify fulfillment operations related pain points; develop initiatives that improve the fulfillment/reverse logistics processes at multiple distribution centers and offer our customers and improved service offerings. • Engaged with… Show more • Managed Samsung eCommerce forward and reverse logistics operations at six fulfillment centers shipping mobile, consumer electronics, and home appliance products.• Partnered with Logistics, Supply Chain, Customer Service, and Demand Generation teams to identify fulfillment operations related pain points; develop initiatives that improve the fulfillment/reverse logistics processes at multiple distribution centers and offer our customers and improved service offerings. • Engaged with IT/engineering to manage the development and implementation of new processes and features that drive improvements to payment/fraud, inventory management, forward and reverse logistics operations, and carrier tracking.• Designed and managed logistics-related projects from initiation through implementation; ensureed work stream leads adhered to budgets and stated timelines. • Provided senior leadership with weekly reporting on key project updates, fulfillment, and reverse operational performance. Show less -
Senior Analyst, Process InnovationSamsung Electronics America Apr 2014 - May 2017Richardson, Tx And Ridgefield Park, Nj• Provided internal consulting, business case, and process improvement preparation on projects and initiatives for the B2B, eCommerce, finance, mobile computing, and retail divisions• Identified problem pain points and developed process improvement plans to increase operational efficiencies, reduce operating expenditures, and improve customer satisfaction. -
Project Coordinator, Strategy And Business ProcessesLufthansa Feb 2014 - Apr 2014East Meadow, Ny• Managed implementation of key strategic project recommendations; prepared outlines to ensure successful implementation of recommendations to sustain the organization’s strategy and vision. -
Project Management OfficerLufthansa Feb 2013 - Jan 2014East Meadow, Ny, Usa• Ensure adequate project documentation and provide guidance and metrics on projects and execution.• Collaborate with multiple contracted external vendors to meet projects timelines and overall objectives.• Coordinate with the finance department and regional sales offices to monitor projects budgets; monitor weekly and monthly budget figures from five sales offices to develop cost reports and ensure projects maintain within budget. • Create executive review board presentations with… Show more • Ensure adequate project documentation and provide guidance and metrics on projects and execution.• Collaborate with multiple contracted external vendors to meet projects timelines and overall objectives.• Coordinate with the finance department and regional sales offices to monitor projects budgets; monitor weekly and monthly budget figures from five sales offices to develop cost reports and ensure projects maintain within budget. • Create executive review board presentations with input from local markets and from project teams.• Performed strategic business planning analyses of Lufthansa’s call center operations in the South American market to develop a project plan, which with the input from various departments has been implemented. Show less -
Management Development Program - Alliances And Business Development (Iap Program)Lufthansa Oct 2011 - Feb 2013East Meadow, Ny, Usa & Frankfurt, Germany• Analyzed booking figures, yields, and market share data and trends to identify new business opportunities in emerging markets, which ultimately led to the creation of a Lufthansa sales office in Panama City, Panama. • Worked with analysts and managers to identify partnership potential to enhance Lufthansa’s route and scheduling connectivity options for passengers. • Participated in the International Airline Professional program – A professional development program where I received an… Show more • Analyzed booking figures, yields, and market share data and trends to identify new business opportunities in emerging markets, which ultimately led to the creation of a Lufthansa sales office in Panama City, Panama. • Worked with analysts and managers to identify partnership potential to enhance Lufthansa’s route and scheduling connectivity options for passengers. • Participated in the International Airline Professional program – A professional development program where I received an extensive overview of the airline industry through business seminars and practical assignments in the areas of airport operations, finance, marketing, reservations and ticketing, and sales; additionally, worked on numerous projects in the alliances and business development department. Show less -
Admissions AmbassadorFuqua School Of Business Aug 2010 - May 2011Directed admissions activities by recruiting teams of volunteers, organizing tours and events
Peter Hauser Skills
Peter Hauser Education Details
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Master Of Management Studies -
Anthropology
Frequently Asked Questions about Peter Hauser
What company does Peter Hauser work for?
Peter Hauser works for Tiktok Shop
What is Peter Hauser's role at the current company?
Peter Hauser's current role is eCommerce Strategy and Operations.
What is Peter Hauser's email address?
Peter Hauser's email address is peterhauser@cs.com
What is Peter Hauser's direct phone number?
Peter Hauser's direct phone number is +191981*****
What schools did Peter Hauser attend?
Peter Hauser attended Duke University - The Fuqua School Of Business, East Carolina University.
What skills is Peter Hauser known for?
Peter Hauser has skills like Data Analysis, Marketing, Microsoft Office, Microsoft Excel, Powerpoint, Leadership, Project Management, Statistics, Management, Recruiting, Customer Service, Public Speaking.
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Peter Hauser
Bellingham, Wa5car.fit, thequalityfactory.com, connectedevice.com, car.fit, synapse.com -
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Peter Hauser
Greater Chicago Area2sungard.com, sungardfutures.com -
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