Responsible for the successful operation of the catering department at Bentley Motors LTD, Crewe, Cheshire

As a Hospitality and Catering Operations Manager I am responsible in joint operation for a 40k (pw) contract within a prestigious Automotive plant, that employees over 4000 people, with 3 catering outlets, 100 vending machines, a Costa & Starbucks outlets, 1 shop, and 1000 hospitality covers (pw).Delivering excellent quality catering and customer serviceDeveloping and managing 45 employees.P&L management (currently 3% above budget).Implementing new policies and… Show more As a Hospitality and Catering Operations Manager I am responsible in joint operation for a 40k (pw) contract within a prestigious Automotive plant, that employees over 4000 people, with 3 catering outlets, 100 vending machines, a Costa & Starbucks outlets, 1 shop, and 1000 hospitality covers (pw).Delivering excellent quality catering and customer serviceDeveloping and managing 45 employees.P&L management (currently 3% above budget).Implementing new policies and procedures.Structuring and applying, Tariff increase.Reviewing and analysing business performance. Driving and implementing business targets.Budget management 20k(pw) inventory. Conducting key monthly client reviews. Additional DutiesSupporting new company contracts within a mobilisation team. Show less

Cluster Account Manager including Volkswagen and Amazon, helping to mobilise new and exisiting business within compass, recruitment for sites along with account finances and HR tasks

Deputy General Manager Of ABM Catering At Stoke City Football ClubDuties Include - Working with the General Manager to effectively manage the hospitality and conference aspect of the business.Supervision to maintain high standards of service on match daysManagement & Upkeep of all Bar Areas, Purchasing of Stock, Inventory and cost control, Bar And Cellar Management.Organise/Facilitate external events (Conferences, Weddings, Functions) Develop & Maintain working relationships… Show more Deputy General Manager Of ABM Catering At Stoke City Football ClubDuties Include - Working with the General Manager to effectively manage the hospitality and conference aspect of the business.Supervision to maintain high standards of service on match daysManagement & Upkeep of all Bar Areas, Purchasing of Stock, Inventory and cost control, Bar And Cellar Management.Organise/Facilitate external events (Conferences, Weddings, Functions) Develop & Maintain working relationships with customers, to ensure successful running of an event.Attend Daily, Weekly, Monthly Management meetings for future business, Supplier meetings and ways to help the business continue to grow.People management including, rota planning, assisting in recruitment, training, and development.Ensuring licensing laws, health and safety and other statutory regulations are met.Working with the commercial team at Stoke City FC for events and marketing ideas to help all areas of the business. Show less

Managing & supporting the GM in the daily operations of a 38K a week /130 seated restaurant.Managing budgets & financial plans as well as controlling the expenditure Reviewing & purchase Wet & Dry stock to budget of 26% of weekly take.Forward planning & on hand management of weekly & daily rotas, to ensure a 25% of daily take is achieved.Submitting & reviewing weekly targets, (Take, Wage) Monitoring & observing employees customer service.Conducting weekly stock… Show more Managing & supporting the GM in the daily operations of a 38K a week /130 seated restaurant.Managing budgets & financial plans as well as controlling the expenditure Reviewing & purchase Wet & Dry stock to budget of 26% of weekly take.Forward planning & on hand management of weekly & daily rotas, to ensure a 25% of daily take is achieved.Submitting & reviewing weekly targets, (Take, Wage) Monitoring & observing employees customer service.Conducting weekly stock managementsAddressing customer compliments & comments.Direct HR Duties, (Recruiting, training, dismissing & payroll). Organizing contractors for in-house work to company’s expectations & budgets.Submitting Marketing ideas to encourage sales growth. Communicating with other restaurants, regional managers & managing directorInspecting & maintaining on-site H&S documentsEnsure all security measures for customers, employees and building are met Ensuring licensing laws, health and safety and other statutory regulations are met. Show less

Supporting the GM & DP in the daily operations of a 26K a week / 120 seated restaurant.Monitoring and Training employeesAddressing customer compliments & comments.Managing the daily up-keep of the restaurant.

Overseeing & assisting the management team of a 57 bedroomed Hotel with 2 function rooms, 70 seated restaurant & 60 seated bar on a daily operation.Ensure the Gross Profit targets were met.Host & attend head of department meetings. (Bar, Restaurant, Kitchen, Hotel, maintenance)Recruiting, training & monitoring employees.Supervising organised events (Wedding, Funeral & Conference)Addressing customer compliments & comments in person and writtenHands on experience &… Show more Overseeing & assisting the management team of a 57 bedroomed Hotel with 2 function rooms, 70 seated restaurant & 60 seated bar on a daily operation.Ensure the Gross Profit targets were met.Host & attend head of department meetings. (Bar, Restaurant, Kitchen, Hotel, maintenance)Recruiting, training & monitoring employees.Supervising organised events (Wedding, Funeral & Conference)Addressing customer compliments & comments in person and writtenHands on experience & knowledge to support all departments. Show less

Overseeing the management of 3 in-house & 1 off site bar.Customer service.Daily, monthly & yearly stock control management audits.Develop & maintain relationship with local suppliers.Manually reviewing stock & raising in-house Wet orders.Setting & overseeing Key Bar Objectives.Analysing & identifying trends.Conducting monthly competitive analysis & managing in-house prices to achieve maximum profit but not over pricing.Staff RecruitmentWide Product Knowledge… Show more Overseeing the management of 3 in-house & 1 off site bar.Customer service.Daily, monthly & yearly stock control management audits.Develop & maintain relationship with local suppliers.Manually reviewing stock & raising in-house Wet orders.Setting & overseeing Key Bar Objectives.Analysing & identifying trends.Conducting monthly competitive analysis & managing in-house prices to achieve maximum profit but not over pricing.Staff RecruitmentWide Product Knowledge Bar & Cellar Maintenance Show less

Customer Service.Cashier. Product & Services Representative.