As the owner of Improformance, I have been delivering business improvement strategies for clients across various industries for over 18 years. My mission is to help businesses achieve operational excellence, financial sustainability, and competitive advantage through LEAN operational approaches supported by our proprietary task scheduling and tracking software solutions.As a qualified mechanical engineer I have a strong background in operational and general business management, with an MBA in operations strategy and finance. I have successfully led and managed teams, projects, and businesses in challenging and sensitive industrial labour environments. I have also applied my skills and expertise in labour planning and workforce management, asset optimisation, business transformation, and restructure in industries such as hospital food services, hospital environmental cleaning services, airline flight catering, ground handling and fleet presentation services, amongst others.