Senior Quality Professional
CurrentCompany[yy-mm - yy-mm]Role: Senior quality professional• Quality exp 1• Quality exp 2• Quality exp 3• Quality exp 4• Customer support (Email, Phone).• Management of customer product/service relate queries.• Escalating to 3rd tier.• Documenting new issues and trends.• Product knowledge: SAAS• Regions: South Africa / Global • Support tool: Zendesk, Internal Support tools• Microsoft Suit: Teams, Sharepoint, Word, Excel, Office 365