Peter Hogan Email & Phone Number

Melbourne, Vic, Au

Greater Melbourne Area

Greater Melbourne Area

Melbourne, Victoria, Australia

Achievements:• Co-ordinated the installation and configuration of a new data replication solution facilitating the migration from legacy systems to new cloud-based solutions• Co-ordinated activities across internal and outsourced resources as well as vendor SMEs for the planning of a Disaster Recovery exercise on a new cloud-based platformResponsibilities:• Worked with various internal teams on planning and provisioning of new hardware

Melbourne, Australia

Achievements:• Created ESM team from scratch, initially bringing together responsibility for enterprise wide monitoring, alerting, service management toolset maintenance and integrations by leveraging external expertise and then transitioning to fully in-house team• Embedded key technologies providing previously unavailable information to drive timely business decisions• Created synthetic business service monitoring capability to allow tracking of key organisational metrics and… Show more Achievements:• Created ESM team from scratch, initially bringing together responsibility for enterprise wide monitoring, alerting, service management toolset maintenance and integrations by leveraging external expertise and then transitioning to fully in-house team• Embedded key technologies providing previously unavailable information to drive timely business decisions• Created synthetic business service monitoring capability to allow tracking of key organisational metrics and SLAsResponsibilities:• Configuration Management and the CMDB toolset• Enterprise level responsibility for event monitoring covering infrastructure layer, application layer and business facing service perspectives• Cloud based multi channel alerting driven out of the enterprise monitoring console• Business process monitoring and provision of real-time dashboards for the business• Application Performance Monitoring of key business systems• Service Management toolset lifecycle management and maintenance• Batch and job scheduling alongside automated secure file transfer• Run book automation and orchestration of operational tasks Show less

Melbourne, Australia

Achievements:• Established a regular Environment Forum bringing together key stakeholders from across Technology, Projects and the Business to discuss and improve the utilisation of environments in a constructive mannerResponsibilities:• Managed the allocation of Development and Test environments across multiple competing workstreams• Acted as liaison between Technology, Project and Business staff on issues relating to the use of environments• Co-ordination of activities… Show more Achievements:• Established a regular Environment Forum bringing together key stakeholders from across Technology, Projects and the Business to discuss and improve the utilisation of environments in a constructive mannerResponsibilities:• Managed the allocation of Development and Test environments across multiple competing workstreams• Acted as liaison between Technology, Project and Business staff on issues relating to the use of environments• Co-ordination of activities likely to impact upon the various Development and Testing environments Show less

Melbourne, Australia

Achievements:• Managed Standard Operating Environment deployment project• Managed IT component of various office relocations and refurbishmentsResponsibilities:• Managed the portfolio of IT projects required to maintain and update business capabilities• Led the team responsible for maintaining, supporting and developing internal database and Microsoft SharePoint technologies as well as Document Management Systems• Managed domestic Change Control function

Melbourne, Australia

Achievements:• Managed upgrades and enhancements to VOIP system functionality• Hands on management of branch office fit-outs and seamless staff relocations across Australia, Singapore, Japan and Korea• Implementation of WAN acceleration technology across data centres and offices in Australia and Asia reducing the need for expensive bandwidth upgrades and allowing for centralisation and consolidation of services• Creation and deployment of modular based desktop Standard Operating… Show more Achievements:• Managed upgrades and enhancements to VOIP system functionality• Hands on management of branch office fit-outs and seamless staff relocations across Australia, Singapore, Japan and Korea• Implementation of WAN acceleration technology across data centres and offices in Australia and Asia reducing the need for expensive bandwidth upgrades and allowing for centralisation and consolidation of services• Creation and deployment of modular based desktop Standard Operating Environment using Microsoft SCCM technologies• Managed the design and implementation of domestic VPLS solution• Managed upgrade to CommVault backup software and Quantum tape library infrastructure for Asia Pac region that led to a significant reduction in business risk and uplift to disaster recovery capabilities• Managed upgrade to Web Content Management System for multiple public facing websites across Australia and Asia• Regional Project Management for global programme of works to uplift WAN capacity and video conferencing abilities across all company sites• Managed Active Directory rename project, requiring analysis and code changes across entire application portfolio, extensive testing effort and high profile stakeholder management• Managed upgrade to enterprise level Storage Area Network across multiple data centres• Managed refitting of data centre and relocation of primary data centre facilityResponsibilities: • Managed IT infrastructure and other projects/initiatives as required• Managed internal staff, contractors and vendors to ensure successful project outcomes• Developed policies and procedures to support deployed technologies• Acted as control point for integration projects or initiatives that impacted the Australian business• Chaired Change Advisory Board meetings Show less

Melbourne, Australia

Achievements:• Implementation of integrated VOIP phone system and call centre functionality across multiple sites in Australia and AsiaResponsibilities:• Led the IT Service Centre for Vanguard in Melbourne that covered the Australian operation and the Asia Pacific region • Acted as an escalation point for issues and management liaison

London, United Kingdom

• Led a team that provided 2nd/3rd line technical and application support for over 1000 community based retail pharmacies across the UK • Made changes to branch Standard Operating Environment and Unix data collection scripts as required• Engaged in Change Approval Process and ensured all work carried out by the team adhered to company and Change/Release guidelines• Liaised with Solutions and Project teams to ensure all new systems/processes were handed over to support functions… Show more • Led a team that provided 2nd/3rd line technical and application support for over 1000 community based retail pharmacies across the UK • Made changes to branch Standard Operating Environment and Unix data collection scripts as required• Engaged in Change Approval Process and ensured all work carried out by the team adhered to company and Change/Release guidelines• Liaised with Solutions and Project teams to ensure all new systems/processes were handed over to support functions with adequate documentation and training• Co-ordinated and implemented changes to Branch Pharmacy Management and EPOS systems Show less

London, United Kingdom

Achievements:• Tested, configured and implemented new point of sale hardware across multiple sites UK wide• Incorporated Costa Coffee products into current EPOS system for new concept stores• Achieved distributed rollout of touch screen software to 1200 machines nationally in 5 daysResponsibilities: • Maintained and updated the two tiered Electronic point of sale (EPOS) database system and used bespoke tools to maintain the touch screen software which acted as an… Show more Achievements:• Tested, configured and implemented new point of sale hardware across multiple sites UK wide• Incorporated Costa Coffee products into current EPOS system for new concept stores• Achieved distributed rollout of touch screen software to 1200 machines nationally in 5 daysResponsibilities: • Maintained and updated the two tiered Electronic point of sale (EPOS) database system and used bespoke tools to maintain the touch screen software which acted as an interface to the EPOS system• Maintained MS Access based back of house management system• Liaised with various business stakeholders to facilitate system changes for more than 600 restaurants around the UK and Ireland• Provided 2nd/3rd line support for EPOS issues in the restaurants including after hours phone support for help desk personnel• Co-ordinated all testing and release of EPOS changes into live estate Show less

• Site Project Leader of the successful implementation of Windows 2000 software and new network infrastructure• Crisis management including* Disk failure in new servers* Environmental issues with regard to temporary equipment location* Loss of Frame relay connection on different occasions• Day to day problem resolution for the technology department for over 600 users based in Melbourne and operating globally• Developed backup strategies, project plans for server… Show more • Site Project Leader of the successful implementation of Windows 2000 software and new network infrastructure• Crisis management including* Disk failure in new servers* Environmental issues with regard to temporary equipment location* Loss of Frame relay connection on different occasions• Day to day problem resolution for the technology department for over 600 users based in Melbourne and operating globally• Developed backup strategies, project plans for server upgrades and virus protection• Induction and internal training for incoming technology staff Show less

Simple programming in Visual Basic and 2nd line PC support