Peter Hogan Email & Phone Number

Melbourne, VIC, AU

Greater Melbourne Area

Greater Melbourne Area

Melbourne, Victoria, Australia

• Achievements:
• Co-ordinated the installation and configuration of a new data replication solution facilitating the migration from legacy systems to new cloud-based solutions
• Co-ordinated activities across internal and outsourced resources as well as vendor SMEs for the planning of a Disaster Recovery exercise on a new cloud-based platformResponsibilities:
• Worked with various internal teams on planning and provisioning of new hardware

Melbourne, Australia

• Achievements:
• Created ESM team from scratch, initially bringing together responsibility for enterprise wide monitoring, alerting, service management toolset maintenance and integrations by leveraging external expertise and then.
• Embedded key technologies providing previously unavailable information to drive timely business decisions
• Created synthetic business service monitoring capability to allow tracking of key organisational metrics and… Show more Achievements:
• Created synthetic business service monitoring capability to allow tracking of key organisational metrics and SLAsResponsibilities:
• Configuration Management and the CMDB toolset

Melbourne, Australia

• Achievements:
• Established a regular Environment Forum bringing together key stakeholders from across Technology, Projects and the Business to discuss and improve the utilisation of environments in a constructive.
• Managed the allocation of Development and Test environments across multiple competing workstreams
• Acted as liaison between Technology, Project and Business staff on issues relating to the use of environments
• Co-ordination of activities… Show more Achievements:
• Co-ordination of activities likely to impact upon the various Development and Testing environments Show less

Melbourne, Australia

• Achievements:
• Managed Standard Operating Environment deployment project
• Managed IT component of various office relocations and refurbishmentsResponsibilities:
• Managed the portfolio of IT projects required to maintain and update business capabilities
• Led the team responsible for maintaining, supporting and developing internal database and Microsoft SharePoint technologies as well as Document Management Systems
• Managed domestic Change Control function

Melbourne, Australia

• Achievements:
• Managed upgrades and enhancements to VOIP system functionality
• Hands on management of branch office fit-outs and seamless staff relocations across Australia, Singapore, Japan and Korea
• Implementation of WAN acceleration technology across data centres and offices in Australia and Asia reducing the need for expensive bandwidth upgrades and allowing for centralisation and consolidation of services
• Creation and deployment of modular based desktop Standard Operating… Show more Achievements:
• Creation and deployment of modular based desktop Standard Operating Environment using Microsoft SCCM technologies

Melbourne, Australia

• Achievements:
• Implementation of integrated VOIP phone system and call centre functionality across multiple sites in Australia and AsiaResponsibilities:
• Led the IT Service Centre for Vanguard in Melbourne that covered the Australian operation and the Asia Pacific region
• Acted as an escalation point for issues and management liaison

London, United Kingdom

• Led a team that provided 2nd/3rd line technical and application support for over 1000 community based retail pharmacies across the UK
• Made changes to branch Standard Operating Environment and Unix data collection scripts as required
• Engaged in Change Approval Process and ensured all work carried out by the team adhered to company and Change/Release guidelines
• Liaised with Solutions and Project teams to ensure all new systems/processes were handed over to support functions… Show more
• Liaised with Solutions and Project teams to ensure all new systems/processes were handed over to support functions with adequate documentation and training
• Co-ordinated and implemented changes to Branch Pharmacy Management and EPOS systems Show less

London, United Kingdom

• Achievements:
• Tested, configured and implemented new point of sale hardware across multiple sites UK wide
• Incorporated Costa Coffee products into current EPOS system for new concept stores
• Achieved distributed rollout of touch screen software to 1200 machines nationally in 5 daysResponsibilities:
• Maintained and updated the two tiered Electronic point of sale (EPOS) database system and used bespoke tools to maintain the touch screen software which acted as an… Show more Achievements:
• Maintained and updated the two tiered Electronic point of sale (EPOS) database system and used bespoke tools to maintain the touch screen software which acted as an interface to the EPOS system

• Site Project Leader of the successful implementation of Windows 2000 software and new network infrastructure
• Crisis management including* Disk failure in new servers* Environmental issues with regard to temporary equipment location* Loss of Frame relay connection on different occasions
• Day to day problem resolution for the technology department for over 600 users based in Melbourne and operating globally
• Developed backup strategies, project plans for server… Show more
• Developed backup strategies, project plans for server upgrades and virus protection
• Induction and internal training for incoming technology staff Show less

Simple programming in Visual Basic and 2nd line PC support