- Driving transformative change in line with IT strategy- Ensuring IT governance throughout the organization- Organizing change management strategies and document change management processes and plans- Design of IT processes based on the IT service management framework and ITIL best practices- Implementation and maintenance of these IT processes directly in IT service management platform Jira- Ensuring project management and delivery management for Jira related initiatives- Establishing the Metrics and KPIs to evaluate the performance and availability of IT services- Creating management reports (Time to Market, Change The Bank, Run The Bank, Capacity Management, Budgeting) from Jira data source in Eazy BI- Defining the business requirement identification and prioritization process to gather all business requiremnts necessary for a new change/project- Training, coaching and consulting with colleagues on IT service management processes and tools (e.g. Jira, Confluence, Eazy BI)

- Strategic business requirement management and change management/enablement- VAS platforms management (Messaging applications, Premium SMS, Mobile payments, eRecharging, Payment gateways), service provisioning, service availability and continuous improvement management- Coordination of the process of connecting 3rd party partners and internal business applications to VAS platforms, participation on projects like Google Payments, Apple Payments, Market Locator,- IT Vendors and Third parties management- Coordination of SDLC process and activities required to reach the objectives and control the solution delivery- Service design for web/mobile application Moje O2 as well as analysis of business requirements and improvements for other e-channels

Graphic/UX/UI Design, Copywriting, Content marketing and Strategy for web applications (projects):Naucsato.sk - an online B2B (on-demand) application for offline courses. Anyone who knows something others are interested in learning about can create and sell his course on the site. Betimo - betting platform which acts as a middle-man on the bets. It merges challenges and bets in one platform and helps connect people on interesting challenges.

• Creation of test documentation and test strategy, test scenario management • Planning and organizing • Leading the test team (3-5 people) • Different kinds of analysis (pre-sales analysis, system analysis, business analysis, test analysis) • Effort / cost / risk estimation • System testing and quality assurance

System Engineer and Analyst on NSN project TNMS aimed to developing a network management system for transport networks.Leading a small development team (3-5 people) on Siemens innovative project viviTIM aimed to developing a migration suite for exchanging of SDH network elements in transport network.Leading a small test team on NSN project One IDM aimed to developing Identity Management solution for different telecommunication operators. My secondary role was Member of business development team, which was telecommunication networks department’s initiative for finding new business opportunities in local market.

Primary role as Analyst/System Tester participating in the NSN project TransNet aimed to developing a DWDM transport network planning tool. My secondary role was System Engineer involved in the whole process of product development from the requirement analysis, concept, design and architecture to writing technical specifications for components and participating on the project workshops, reviews and other technical meetings in Munich and Vienna.