Peter Hughes Email & Phone Number

As Vice President of Customer Support I lead and manage a diverse global contact centre operation that delivers exceptional customer service across multiple channels to both customers and clients. I have over 15 years of experience in the contact centre industry, working within various sectors and markets, including tech, insurance, banking, and retail.My core competencies include designing and implementing innovative and creative solutions to support complex change, aligning contact centre strategies with business goals and values, and driving performance and quality improvement through automation and system integration. I am passionate about creating a positive and engaging work environment for my colleagues, and empowering them to achieve their full potential. My mission is to provide the best customer experience and consumer services in the industry, and to contribute to the growth and success of DragonPass.

Listed skills include Leadership, Customer Experience Management, Operations Management, Contact Centers, and 4 others.

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  St. Francis Xavier'S College (Sfxc)