Peter Hughes's Location
Worthing, England, United Kingdom, United Kingdom
Peter Hughes's Contact Details
Peter Hughes work email
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Peter Hughes personal email
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About Peter Hughes
A highly skilled, forward thinking and versatile MBA qualified commercial professional with a career spent in the Water Utility, Construction, Global Distribution and public servicr sectors, including International leadership assignment based in India as Country Director and Delivery Lead in Cluj Romania. Possessing a strong background in Commercial, Procurement and Supplier Management (including EU / OJEU process) combined with extensive expertise in Change Management particularly Outsourcing, BPO, Shared Service and ITO developed through roles at a delivery, management and strategic levels.
Peter Hughes Work Experience Details
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DirectorSitara Services Limited Mar 2015 - PresentWest Sussex, United Kingdom, United KingdomProviding Commercial, Procurement, Contract Management and Outsourcing Consultancy support -
Senior Contract ManagerHs2 (High Speed Two) Ltd Oct 2021 - Aug 2023London, England, United Kingdom -
Senior Contract LeadEnglish National Opera Jan 2021 - Oct 2021London, England, United Kingdom -
Commercial Lead - Logistics CategoryDepartment Of Health And Social Care Jul 2020 - Oct 2020United KingdomLeading Logistics Category for National Testing Programme -
Associate ConsultantOfsure Limited Apr 2015 - Jul 2020West Sussex, United KingdomAssociate Consultant - Ofsure is an independent specialist advisory company that helps bring the cost and quality benefits of outsourcing IT and BPO services to all sizes of commercial enterprises.
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Senior Contract LeadEnglish National Opera Sep 2019 - Mar 2020London
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Interim Senior Contract ManagerUniversity Of Southampton May 2018 - May 2019Southampton, United KingdomReporting to Head of Procurement providing Contract Management and Improvement to key strategic contracts. In addition providing wider strategic management advice and support to University Procurement Team -
Interim - Commercial Planning, Strategy And Analyst LeadNhs England Feb 2017 - Sep 2017London, United Kingdom -
Emea - Service Delivery ManagerWestcon Group Oct 2015 - Nov 2016EmeaLead role for transition, stabilisation and management of 300 + seat BPO service centre in Cluj, Romania, providing order entry, customer and financial services to corporate offices in 20+ offices across EMEA.
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Head Of Commercial StrategySouthern Water Sep 2014 - Nov 2014Worthing, West SussexReporting directly to Procurement Director with specific responsibility for the following key activities:• Development of framework for consistent implementation of Supplier Relationship management (SRM) in Southern Water in line with new Procurement / Commercial Strategy / approach• Review of existing Procure to Pay (P2P) processes to improve efficiency and user experience and align with new Procurement contracts and processes -
Programme Change Manager - Customer Engagement (Secondment)Southern Water Oct 2013 - Sep 2014Worthing, West SussexReporting directly to Chief Customer Officer with responsibility for development and implementation of multi-functional Change Programme to support delivery of 2015-20 corporate business plan assuring enhanced Customer Service and target multi-million pound efficiency savings. Programme included 6 key work streams - specific responsibility for following key activities for Part of Customer Engagement Senior Management Team reporting directly to Chief Customer Officer with specific responsibility for:• Leading on the development and establishment programme structure and content based on inputs from external consultants, including development of costs and benefits for approval by Executive Management Team and Board• Creation of Project Initiation documents and plans for principal work streams including associated monitoring and reporting to central PMO• Recruitment of key project resources to support delivery of programme projects • Lead on reorganisation of existing 13 FTE Reporting and Analytics team including all staff consultation, assessment of incumbent resources and recruitment of new resources• Senior management lead for strategic partner outsource initiative comprising renewal of existing contracts and potential outsourcing aligned to new target operating model with benefits target of c. £5-12m – from issue of PIN to award of contract and subsequent reorganisation and transition – project handed over at tender stage of process
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Head Of Commercial StrategySouthern Water Apr 2012 - Oct 2013Worthing, West SussexReporting directly to Commercial Director with responsibility for the strategy, planning and governance of all corporate expenditure with 3rd party providers of goods and services with specific responsibility for the following key activities:• Business lead for development of Commercial Strategy to assure delivery of 2015-20 business plan including: - Comprehensive review of all existing Commercial arrangements - External benchmarking of other water companies and industry leading delivery organisations - Preparation of report, findings and commercial strategy plan - Facilitating development of supply chain and procurement plans to align with business needs• Accountable for governance of procurement activities across the business to assure compliance with Company’s commercial policies and procedures - assuring no compliance breaches • Planning and performance to assure delivery of required outputs to agreed programme – supporting and assuring delivery of savings ahead target• Management of c. £2.0m Opex budget including reporting, co-ordination of Quarterly Executive Performance Reviews and corporate budgeting cycle• Coaching, mentoring, developing and supporting members of Commercial Team to achieve their full potential through initiatives such as Toolbox Sessions, Away Days and 1 to 1s
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Country DirectorSouthern Water Jul 2010 - Apr 2012Bangalore, IndiaSelected by CEO to represent SW in India. Responsible for supplier relationship management and ensuring effective and efficient operation of multiple and diverse commercial agreements in 10 separate locations across India. Services included IT Managed Services, IT Projects, Customer Service BPO, Engineering Services, Data Management and Reporting and Finance and Accounting. Key activities included:• Start up of new office and accommodation in Bangalore and managed office and family relocations to and from India compliant with India immigration requirements whilst maintaining work continuity• India lead for Corporate (UK and India) review boards to assure engagement, compliance & performance • Pioneered the creation of Supplier Forums for SW to engender a proactive approach to ideas sharing, benchmarking and innovation amongst all SW India suppliers to enhance service and value– including National Customer Service week “India style”• Organised and hosted several Executive (VIP) and one CEO tours of multiple supplier offices across India to enhance supplier relationship, develop awareness and understanding of opportunities• Engaged with key organisations, including British High Commission and NASSCOM, to promote the company and its India operations and gain awareness and understanding of wider market opportunities• Initiated and facilitated the production of a promotional / awareness corporate film of Southern Water operations in India including sourcing of Indian production team – video published on SW web site• Regularly conducted supplier reviews and audits to assure performance and address key issues
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Commercial ManagerSouthern Water Sep 2008 - Jul 2010Worthing, West SussexReporting directly to Commercial Director, leading a team of 7 Category and Sourcing Managers with responsibility for assuring effective commercial management and performance of an annual budget of £85M in the following spend categories: IT, Customer Services and Corporate Services (including Finance, HR, Communications and Legal Services).• Successfully negotiated and extended / renewed the following key contracts: - IT Managed Service contract (annual value c.£8M) with incumbent supplier to secure enhanced service levels and increased efficiency and savings year on year - Multiple Offshore BPO contracts with an estimated value of c.£3M/annum - Insurance contract with estimated annual value £2.2M/annum• Established new IT Project delivery framework agreements with an annual value c. £10-15m per annum• Led Monthly and Quarterly Contract performance review meetings to assure contract value• Specific management responsibilities for purchase orders and compliance management for all categories• Management team lead for sign-off for go-live of new SAP – SRM system (P2P) and post go-live transition
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Offshore Development ManagerSouthern Water Sep 2006 - Sep 2008Worthing West SussexReporting to Director of Customer Services, developed strategy and then led and managed programme to off shore transactional back-office services activities including correspondence, interactive voice recorded messages (IVR), e-mails, meter readings and billing amendments, including transition and supplier and contract management. Delivered on time and to budget:• Established Business Processing Outsourcing operation across 3 operating centres and two service providers in India with up to 300 seats - initial operation and processing established within 3 months• Delivered operational savings of c.30% of original costs for outsourced activities• Established contract framework and day to day commercial support and governance agreement• Established appropriate Quality Control and MI reporting framework to assure that >95% of all quality measures are achieved on responses to all written contacts within target 5 day response• Managed / oversaw transition from legacy to new SAP billing system Go-live offshore • Led successful visit of OFWAT auditors to our offshore operating to review performance and compliance with DG requirements and assurance of effectiveness of offshore operation.
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BuyerJohn Laing Construction Ltd 1984 - 1986 -
BuyerJohn Laing Construction Limited 1984 - 1986
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BuyerJohn Laing Construction Limited 1984 - 1986
Peter Hughes Skills
Project Delivery
Strategy
Stakeholder Management
Governance
Project Planning
Outsourcing
Contract Management
Project Management
Business Process Improvement
Change Management
Water
Management
Business Transformation
Procurement
Commercial Management
Program Management
Team Leadership
Operations Management
Peter Hughes Education Details
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Master Of Business Administration (Mba)
Frequently Asked Questions about Peter Hughes
What company does Peter Hughes work for?
Peter Hughes works for Sitara Services Limited
What is Peter Hughes's role at the current company?
Peter Hughes's current role is TRAINEE - RETIREE.
What is Peter Hughes's email address?
Peter Hughes's email address is pe****@****oup.com
What schools did Peter Hughes attend?
Peter Hughes attended University Of Portsmouth.
What skills is Peter Hughes known for?
Peter Hughes has skills like Project Delivery, Strategy, Stakeholder Management, Governance, Project Planning, Outsourcing, Contract Management, Project Management, Business Process Improvement, Change Management, Water, Management.
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