Peter Ibrahim Email & Phone Number

Toronto, Ontario, Ca

• Providing Executive Support to C-level executives and their executive assistants. • Strong focus on prompt issue resolution and ownership of incidents to resolution. • Including 24/7 on-call support, onsite, and in-home service. Traveling to multiple locations to support executive meetings and personnel as needed domestically and internationally• Supporting software and hardware on multiple compute device platforms from Microsoft, Apple, Google, Samsung, Cisco, and Citrix. Including MDM and endpoint management suites for desktops, tablets, laptops, phones, and video conferencing equipment. • Managing and executing medium-scale projects on desktop refreshes, with latitude for decision-making and planning. Utilizing purpose build PowerShell scripts, batch files, or remotely deployable code and reporting tools. • Performing RCA on major incident issues at RBCCM. Working with engineering teams on solutions, implementation, and enterprise-wide deployments. • Technical team-lead of campus DSS analysts answering to DSS manager and regional directors. Responsible for directing workflow and assignments among team members. Guiding escalation process to engineering or product owners for difficult and complex issues and liaison with vendors to resolve problems and issues during business and off-hours. • Maintaining Desktops and laptops for the Executive Team with proactive maintenance as well as maintaining hot running backups for just-in-time support calls. • ITSM experience with the Service-Now platform with the following modules, incident process and resolution, incident escalation management, problem management, and resolution. Change management and resolution. Knowledgebase base article module write-up, refresh, and retirement. • Recipient of multiple quarterly awards for outstanding service delivery for going above and beyond client needs.

Toronto, Ontario, Ca

Windows 10 deployment team.

Providing consulting services to small-medium sized local businesses. Network wiring and local LAN build out services for new building or renovation projects ( commercial and residential) Back-up and disaster recovery services. Business consulting for online presence and SEODriving traffic to the customer site via online advertising campaign using Google AdWords. Installing security cameras for residential and commercial businesses. Provide drop off services for computer repairs and onsite repair services.

Staten Island, Ny, Us

Teaching assistant under the supervision of the professor. Assisted Students with Excel and Access course in a mid-level business management course. - Formulas, - Functions - SQL and RDBMS concepts. Directed Tutoring sessions as well as auxiliary labs designed to help the learner understand and re-enforce classroom instruction and material Promoted open dialogue and discussion in a classroom-like setting for inclusive conversation regarding business analysis tools. Supervised testing protocols during examsProvided 1-1 support to students with projects and papers. Created and provided review sheets/materials for classroom exams.

New York, Ny, Us

• Technology Liaison / SPOC / New York City Department of Education• Troubleshooting of hardware/software issues on Windows and Mac platforms Troubleshooting of networked devices including RIS, GHOST, and Net-Install Imaging services (Including building custom images)• Developed Database for tracking student progress in school • Ensured network, system, and data availability and integrity through preventative maintenance and upgrades (MAC address filtering, Web traffic analysis, and filtering).• Directed onsite training for teachers, paraprofessionals, and other school support personnel to maximize productivity using purchased software and services. • Proposed technical feasibility solutions for new functional designs and options for performance improvement of technical objects including integration techniques for various LMS platforms with school databases.• Implemented school-wide policies, technical procedures, and standards to preserve the integrity and security of student data.• Remote troubleshooting of user complaints as well as in-person support. Using tools such as Teamviewer (out of network), Remote Desktop, and Goverlan(In-network)• Managed Gsuite Domain, license provisioning, user management, role management; rights management based on group and OU membership. Troubleshoot account issues, manage apps on a domain-wide basis, and manage apps based on groups and roles within the domain. Black/Whitelist apps site for Chrome OS, Android, and Chrome browser policies. Audits and generate reports on usage for management.

New York, Ny, Us

Supported students under licensed teacher supervision:- Worked with students on promoting soft skills- Helped students with academic content and increased levels of rigor to promote growth- Managed behavior- worked with troubled and or disabled students on proper ways to deal with difficult circumstances and best alternative courses of action - Supervised students independently on trips - Coached football for 2 years @ a Special Education setting working with troubled youths- Directed students to explore technology tools to further their learning and implemented digital assessment.

New York, Ny, Us

• Adapting technical troubleshooting skills to Special Education students. • Supervise students work on school website. P373kBTC.org• Maintain Technology assets throughout the building. • Propose / Maintain technology initiatives to better serve and support students and staff. • Adopting Help desk skills to Common core/ Sandi, for special needs. • Responsible for Audio/ Video Equipment.SELECTED ACCOMPLISHMENTS • Developed an attendance tracker with pivot charts to track and detail staff attendance.• Developed a graduation tracker, detailing services needed or completed for special needs HS students.• Developed and built website for NYCDOE Public School 373K Brooklyn Transition Center (P373kbtc.org)• Initiated and implemented Gsuite for a NYCDOE school. Current certified administrator. Supported implementation of mock CVS store at PS373, with a POS system for students with disabilities.• Implementing wireless display for effective classroom management and teaching.• Digital Signage throughout the school.• Customized OSX and Windows deployment images for student, teacher, and office staff machines.

Desktop Support Duties include remote support, imaging, package management, updates, creating purpose-built computer images for labs and laptop carts for STEM initiativeTroubleshoot network issues building wide on both wired and wireless sections of the network. Repair desktops and laptops on break/fix tickets, swapping parts, reimaging, network booting, upgrading, and data recovery. Some component level repairs. Supporting Smartboards in the classroom Providing printer support side wide, implementing printing policies and deploying printers where needed and centrally managed via GPOWorked 1-1 with teachers in customer relation role to onboard to new services or new software packages

Brooklyn, Ny, Us

● Replaced, repair, swap, re-image call center computers● Lead technician in deploying new office space in the mayor's office. ● Escalated issues as needed and followed up with requesting clients to security groups or networking group to resolve client issues ● Add/ remove users/ machines from Active Directory ( including group policies)● Onsite real-time troubleshooting of hardware and software related issue.● Worked with ticket system, dispatched to different sites around the city supporting call centers. ● Participated in weekly meeting for quality review and provided recommendations for process improvement and identifying root cause analysis for preventative measures

Master Of Science - Ms, Management Information Systems And Services

Bachelor Of Science (B.S.), Information Systems And Informatics