Peter Isaac Email & Phone Number

Cairo, Egypt

Managing Customer Success function, fostering lifelong relationships between Vodafone and its customers. Advised and equipped customers to achieve their customer experience (CX) vision by serving as their advocate and champion throughout their journey with Vodafone. Recommended, orchestrated, and ensured the adoption of appropriate strategies, products, and services to help customers rapidly realize their business outcomes. Collaborated closely with related business functions within Vodafone to… Show more Managing Customer Success function, fostering lifelong relationships between Vodafone and its customers. Advised and equipped customers to achieve their customer experience (CX) vision by serving as their advocate and champion throughout their journey with Vodafone. Recommended, orchestrated, and ensured the adoption of appropriate strategies, products, and services to help customers rapidly realize their business outcomes. Collaborated closely with related business functions within Vodafone to ensure customer onboarding, adoption, retention, and revenue growth.Team Key Accountabilities and Decision Ownership:1- Customer Advocacy & Relationship Building- Acted as a customer advocate, conveying feedback to relevant teams.- Developed strong relationships with key stakeholders and served as the main point of contact for clients.2- Customer Education & Value Maximization- Conducted training sessions and webinars, educating clients on best practices.- Collaborated with clients to identify business challenges, suggesting enhancements to maximize product value.3- Renewals, Upsells & Financial Management- Ensured timely contract renewals and identified upselling opportunities.- Managed and reported on project budgets and expenditures, aligning outcomes with benefits realization plans.4- Vision, Planning & Control- Communicated project vision and created detailed plans, managing resources and project interdependencies.- Embedded measurable outcomes and managed stakeholder communications.5-Organization, Leadership & Quality Assurance- Built and managed capable project teams, balancing priorities and resources.- Ensured quality assurance standards and implemented effective reporting mechanisms.6- Risk, Issue & Change Management- Defined and maintained risk and change management strategies, keeping stakeholders informed. Show less

Al Jizah, Egypt

Technologies: Fixed Connections, SD-WAN, VMWare SD-WAN, Cloud Connect, Mobility, Unified Communications and Security SolutionsRoles and Responsibilities:- People Manager for Project Managers- Planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action considering program's governance arrangements definition- Ensuring effective quality assurance and the overall integrity of the program - focusing… Show more Technologies: Fixed Connections, SD-WAN, VMWare SD-WAN, Cloud Connect, Mobility, Unified Communications and Security SolutionsRoles and Responsibilities:- People Manager for Project Managers- Planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action considering program's governance arrangements definition- Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards- Managing the program's budget, monitoring expenditure and costs against delivered and realized benefits as the program progresses- Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements- Ensuring there is allocation of common resources and skills within the program's individual projects- Managing third party contributions to the program and the communications with all stakeholders- Managing both the dependencies and the interfaces between projects- Managing risks to the program's successful outcome- Working with the business change manager or equivalent on the transition to the new business as usual position- Initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise- Reporting the progress of the program at regular intervals to the senior management Show less

Egypt

Technologies: Fixed Connections, Security Solutions, SD-WAN, Networks Monitoring Cloud-based, IT Service Management, APIs, and Tools Integration Roles and Responsibilities:Project Management:- Planning everything from execution to delivery - Directing the team to achieve a common goal- Delegating work effectively- Managing the resource of time- Managing the deployment deliverables- Monitoring progress and track roadblocks- Establishing a shared… Show more Technologies: Fixed Connections, Security Solutions, SD-WAN, Networks Monitoring Cloud-based, IT Service Management, APIs, and Tools Integration Roles and Responsibilities:Project Management:- Planning everything from execution to delivery - Directing the team to achieve a common goal- Delegating work effectively- Managing the resource of time- Managing the deployment deliverables- Monitoring progress and track roadblocks- Establishing a shared vision- Managing documentation and reports- Coming up with a Plan B- Creating a self-governing team- Keeping the team close-knitProduct and Offer Development:- Participates as a Subject Matter Expert in the definition of the operating account of the new product- Validate the completeness of marketing materials, a process perspective, and tools- Analysis of the impact of new product processes and operational tools, provides the necessary validation and application to business experts- Contributes to the functional needs of expression; strengthens the argument that justifies the evolution process and tools- Harmonize the design of new services within the technical and commercial catalogs- Help launch the service and support operations teams to manage the implementation of the first customers- Responsible for ensuring delivery of High Focus TTM/Agile to Market/Transversal Projects (Cross BU) Show less

Giza Governorate, Egypt

Technologies: Fixed Connections Security Solutions, Cisco Surveillance, Digital Signage, CCTV, Command and Control, Light Current and Access Control Roles and Responsibilities:- Activity and resource planning- Organizing and motivating a project team- Controlling time management- Cost estimating and developing the budget- Ensuring customer satisfaction- Analyzing and managing project risk- Monitoring progress- Managing reports and necessary documentation

Smart Village - Egypt

• Project Manager for Software development, Mobility and Infrastructure projects. • Project Manager for Umbrella small works projects. • Responsible for staff management, assignment and controlling. • Responsible for Suppliers and Contractors management. • Reporting staff utilization to the top management. • Responsible for Demand and Supply management processes. • Governance role over Engineering Improvement Program.

Egypt

· Project Manager for New Exchanges project. · Project Manager for WIFI project.· Project Manager for Ports upgrade project.· Project Manager for MSANs aggregation project.· To escalate 90 percent of utilized link according to utilization report if they do not have requests on Network Operation and Management Symposium.· To manage plans to solve local congested pops.· To follow up on the links installation according to the present… Show more · Project Manager for New Exchanges project. · Project Manager for WIFI project.· Project Manager for Ports upgrade project.· Project Manager for MSANs aggregation project.· To escalate 90 percent of utilized link according to utilization report if they do not have requests on Network Operation and Management Symposium.· To manage plans to solve local congested pops.· To follow up on the links installation according to the present priorities.· To follow up on the transmission requests and work order issuance.· To accelerate the TE reply for transmission requests.· To receive capacity plan with all the needed action.· To prepare exchanges with all required devices to meet transmission capacity plan.· To prepare exchanges with all the required facilities to meet transmission capacity plan.· To manage exchange installation preparation.· To ensure work order installation once it is ready according to priorities.· To calculate transmission needed to serve customers.· To calculate contracted transmission impact on customers.· To check weather installed transmission is sufficient to serve the VIP customers or more help is needed.· To check weather transmission requests are present either pending issuance or pending installation.· To follow up on VIP pop transmission and activation of those Pops.· To check estimated time needed for installing other facilities needed to make these VIP Pops up and running with Project Management Port Expansion team.· To monitor requested task execution on Network Operation and Management Symposium to avoid any delay.· To report transmission installation progress. Show less

Egypt

Overseeing the daily operations of technical support team as well as participating as an active member of the team. Leading by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training.Working within the Customer Success Team and will partner with the Director of Customer Success to deliver exceptional support to customer through phone, email and chat. Also, playing the role of advocate in the overall culture, vision and values.

Egypt

Delivered customer service to customers over the phone regarding their DSL internet services and providing technical support for connectivity related issues. Enhance customer satisfaction by providing outstanding and prompt customer services. Coordinated with various internal departments to restore customer service.

Cairo, Egypt

Conducting site visits, monitoring schedules, and supervising technicians. Running field operations, offering technical support, and troubleshooting on-site issues. Ensuring on-site efficiency and safety at all times

Master Of Business Administration - Mba, Digital Transformation, A

Bachelor'S Degree, Telecommunications Engineering

Business Diploma, Project Management

Technical Diploma, Telecommunications Engineering (Mobile Networks)

Digital Product Management: Modern Fundamentals, Product Management, A