Senior Director Of Service
CurrentOnboard, train, and support a large roster of small-business accounts for a leading Bay Area consumer research and ratings organization.* Develop and deliver innovative and creative sales and business development campaigns that drive revenue for Diamond Certified and its client accounts.* Facilitate customer satisfaction and retention through hands-on, comprehensive account management, delivering tailored engagement strategies for 270+ accounts.- Conducted 400+ onsite and remote sales trainings while maintaining 90%+ annual client retention rate.* Assess customer operations to ensure a thorough understanding of business processes, educating new client staff and sales teams in the use of customized Diamond Certified tools to build brand identity, differentiate these companies from competitors, drive brand awareness and revenue growth, enhance customer loyalty, plus increase referrals.* Collaborate among cross-functional internal stakeholders to facilitate the completion of client interviews, digital & print media, and video content.- Enhance client web performance through the use of customized widgets and video content, plus digital audits, SEO, and Google Adword strategies.* Coordinate ongoing customer satisfaction surveys for clients to assure maintenance of Diamond Certified program standards.