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A Healthcare Executive who stabilizes, resolves inefficiencies, and gets companies functioning, performing and scaling. Problem Solving & Finding Opportunities in product, technology, sales, service, and operational challenges, bringing broad-based perspectives based on experiences. Financial, customer and organizational performance targets drive logical and humanistic decision-making. Selected accomplishments:- Increased revenues by 2.3x CAGR and increased customer upsell by 28% of ARR- Lowered COGS to 18% of revenue (for SaaS products)- Reduced customer churn to 1.5% (down from 12%)- Achieved an 82% Gross Margin- Rationalized headcount and eliminated 52% of staff with negligible revenue impact- Secured $2M+ investment in products and tech stack platform improvements- Increased NPS scores to a +55 (from a -48) through superb customer focusPERFORMANCE FOCUSED LEADER – a record of driving growth in highly complex, fragmented, and competitive markets for companies from start-up/mid-stage (PE/VC-backed) to acquisition. I consistently exceed goals, stabilize, restructure, and maximize growth in healthcare and a variety of markets.RATIONALIZED BUILDER OF SUCCESSFUL BUSINESSES – turn under-performing, under-nourished businesses around and develop new businesses or new service lines within established companies.DATA DRIVEN ANALYSIS AND ADVANCEMENT – through positions in operations, customer success, product development, product management and C-level business development. Use data and a process driven model to align key strategies and financial goals within the organization's capacity to execute.LEADERSHIP STRENGTHS – develop vision and plans that capitalize on target markets, implementing measurement systems, and leading cross-functional process improvement initiatives. I develop high performing, passion-driven teams that fixate on their customers and their company, have fun and deliver results.COMPETENCIES: Executive Leadership, Operational Excellence, Strategic Planning, General Management, Sales Management, Leadership Development, P & L Management, SaaS, Restructuring, Product Launch, Complex Contract Negotiations, Analytics, Change Management.Healthcare CEO | Home Healthcare | Hospice Care | Operations | Leadership | Client Success | Technology | P&L | Professional Services | Product Management | Account Management | Patient Engagement | Analytics | Philanthropy | Global | Gross Margin | Revenue | Consulting | Strategy | MBA | CAGR
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Founder, PresidentSelf EmployedWashington, Dc, Us
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Founder, PresidentProinligo Consulting May 2020 - PresentProviding business advisory, strategic consulting, product/market fit articulation, operational optimization and scaling advisory services to health care organizations, software providers Private Equity and Investment Groups, and non-profits. Domain expertise and experiences span SaaS/Cloud software companies, private sector health/hospital/provide systems and delivery networks, public sector/policy in Medicare and Medicaid, Patient/Member Engagement and activation, Telehealth and digital health tools in clinical settings and business operations.Healthcare CEO | Home Healthcare | Hospice Care | Operations | Leadership | Client Success | Technology | P&L | Professional Services | Product Management | Account Management | Patient Engagement | Analytics | Philanthropy | Global | Gross Margin | Revenue | Consulting | Strategy | MBA | CAGR -
PresidentReverba Apr 2023 - Nov 2023Seattle, Wa, UsRecruited to reorganize and to prepare for scale a pharma-sector focused patient recruitment, engagement and activation company. Responsible for Customer Success, Operations and Content Management in addition to managing all customer relationships. Led management and growth of 90% of company revenues, with a 20% increase in realization coming in 9 months. Secured large customer accounts thereby reducing churn by 21%. Reported to PE/Board, led headcount and human capital cycling efforts, and built strong operational processes for scale including improved recruitment success, and initiation of AI-based technologies to improve effectiveness and efficiency of service quality and delivery.Reverba transforms the way healthcare companies think and function, making compliant, patient-centered action possible. Since its inception in 2002, Reverba focused exclusively on delivering patient engagement solutions for pharmaceutical and biotechnology companies. All along, Reverba led the way with groundbreaking programs that empower patients to share their experiences and enable companies to directly engage with healthcare consumers. Working with more than 30 biopharmaceutical companies over its storied history, Reverba has built lasting relationships with thousands of patients directly, and the programs have reached millions of other patients indirectly as well. -
President & CeoThornberry Ltd Nov 2020 - Oct 2022Lancaster, Pa, UsRecruited to reformulate and transform an aging EMR company. Responsible for driving market strategy, product development, technology, customer success, operations and sales against aggressive financial and operational performance targets. Responsible for all business components, departments and staff.Drive revenue growth, manage COGS and OPEX, and grow EBITDA and AEBITDA results, while improving customer retention and satisfaction scores. Provide direct P&L oversight and assume responsibility for the financial performance of the company.Lead two major platform technology refactoring and rewriting initiatives, significant product enhancements of the core product and its integrated billing engine while investing in a world-class performance culture. Additional Responsibilities:• Develop, refine, and execute overall strategy for a primarily organic growth strategy focused on enterprise selling.• Build a high-performance organization including maintaining legacy employees with critical skill profiles, recruiting, and hiring dynamic new team members, and creating an organization and culture that can grow and flourish.• Provide direct management of key functional areas, bringing a sense of urgency to Sales, Marketing, Support, Implementation, and Product Management.• Work with the Board of Directors on a weekly basis for strategy, planning, budgeting, and metrics reviews• Drive a high-yield Product Management process, including the development, justification, and execution of significant product enhancements to drive competitiveness.• Lead an expansion of R&D to a lower-cost geographic model.• Ensure legal and regulatory compliance at all times.Healthcare CEO | Home Healthcare | Hospice Care | Operations | Leadership | Client Success | Technology | P&L | Professional Services | Product Management | Account Management | Patient Engagement | Analytics | Philanthropy | Global | Gross Margin | Revenue | Consulting | Strategy | MBA | CAGR | Nonprofit -
Vice President, Client Success & ServicesWelltok, A Virgin Pulse Company Sep 2018 - May 2020Denver, Co, UsMaintained responsibility for executing on the delivery of existing services while initiating new business opportunities and opening new markets. Drove value from the services customers bought while increasing satisfaction.Key Achievements:* Spearheaded the implementation of market strategy that drove revenue growth.* Oversaw revenue management and enhancement while defining a balance between business optimism, product vision, and operational practicality.Note: Welltok acquired Wellpass in 2018. I was retained post-acquisition for continuity, integration and growth purposes.Specialties:Healthcare Executive | Operations | Leadership | Digital Health | Customer Success | Technology | P&L | Professional Services | Scaling | Account Management | Patient Engagement | Analytics | Philanthropy | Volunteer | Global | Gross Margin | Revenue | Consulting | Strategy | MBA | CAGR | CEO | COO | SVP | VP | Nonprofit -
Vice President, Client Services And OperationsWelltok, A Virgin Pulse Company May 2017 - Aug 2018Denver, Co, UsRetained post-acquisition to manage integration of Client Success operations across business units, client accounts and operations. Integrated a Provider-focused business unit accounts, product set and delivery and service teams into a single unit. Continued delivery of revenues and management of FTEs.-> Supported revenue growth and account optimization to match strategic direction of organization. -> Rationalized Client Success operations and personnel while driving analytics use internally and externally with client to demonstrate value. Note: Wellpass Acquired Voxiva in 2017.Specialties:Healthcare Executive | Operations | Leadership | Digital Health | Customer Success | Technology | P&L | Professional Services | Scaling | Account Management | Patient Engagement | Analytics | Philanthropy | Volunteer | Global | Gross Margin | Revenue | Consulting | Strategy | MBA | CAGR | CEO | COO | SVP | VP | Nonprofit
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Chief Service Officer (For Voxiva Inc)Welltok, A Virgin Pulse Company Nov 2015 - May 2017Denver, Co, UsChampioned efforts to drive revenue growth across customer accounts and market segments. Led efforts to modernize customer support and the user experience of services. Orchestrated solution development with strategic customers while delivering value against deliverables and delivery of outstanding consumer satisfaction. Initiated and co-managed the acquisition of a HITRUST Security Certification.Key Achievements:* Led efforts to redesign and optimize service delivery models and operations, which optimize revenue potential and profitability.* Grew revenues to $45M, and FTEs from 30+ to over 75.* My unit managed over 80 accounts across 30 states, predominantly in Medicaid, with some Medicare, Commercial and Providers.* Achieved an 82% gross profit margin for professional services.* Launched a customer satisfaction program that resulted in 85% of clients issuing a 5-Star rating.
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Senior Vice President, Global Client Services (For Voxiva Inc)Welltok, A Virgin Pulse Company Jan 2011 - Nov 2015Denver, Co, UsSpearheaded client operations from an operational support and delivery perspective. Managed business intelligence and customer reporting functions. Led client and segment account management activities.Key Achievements:* Restructured and reimagined client delivery, service and success functions, and scaled the team from 10 FTEs to over 90 FTEs.* Designed and integrated program/project management functions including the delivery of software and product feature enhancement releases into a unified and optimized operational model.* Drove new business development and integrated service delivery activities.* Led delivery for a CMS Innovation Grant over a 3-year period, for 4 target States for a maternal child health digital health intervention.
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Vice President, Operations, Planning & Strategy (For Voxiva. Inc)Welltok, A Virgin Pulse Company Dec 2006 - Jan 2011Denver, Co, UsDrove revenue growth on a consistent basis.Key Achievements:* Instrumental in business achieving sustainable revenue growth, from $5M to $20M* Built a client delivery and service function and team as well as scaled it from 1.5 FTEs to 25 FTEs.* Opened 3 new markets in sub-Sharan Africa including Rwanda, Kenya and Nigeria.* Created central Project Management Office (PMO) to support all functional areas of the business.* Led a CDC Cooperative Agreement in Technology Capacity Building in Rwanda as Principal Investigator.
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Director Of Global Program ManagementVoxiva, Inc. Oct 2005 - Dec 2006Arlington, Va, Us -
ManagerBearingpoint Jul 2002 - Oct 2005Amsterdam, Nl -
ManagerArthur Andersen Business Consulting May 1997 - Jun 2002
Peter Brown Skills
Peter Brown Education Details
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Georgetown University Mcdonough School Of BusinessMaster Of Business Administration (M.B.A.) -
Union CollegeEconomics
Frequently Asked Questions about Peter Brown
What company does Peter Brown work for?
Peter Brown works for Self Employed
What is Peter Brown's role at the current company?
Peter Brown's current role is Founder, President.
What is Peter Brown's email address?
Peter Brown's email address is pe****@****tok.com
What is Peter Brown's direct phone number?
Peter Brown's direct phone number is +120241*****
What schools did Peter Brown attend?
Peter Brown attended Georgetown University Mcdonough School Of Business, Union College.
What skills is Peter Brown known for?
Peter Brown has skills like Healthcare, Strategy, Oncology, Nonprofits, Project Management, Management, Integration, Management Consulting, Non Profits, Cancer, Research, Change Management.
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