Peter Hoffman Email & Phone Number

Greater Newcastle Area

- Perform and control the full audit cycle including control management over operations effectiveness, financial reliability and compliance with all applicable directives and regulations.- Identify and resolve in store operational issues and compliance.- Monitor site compliance with various regulations regarding safe working practices, Food Safety and Occupational Health and Safety.

Belmont North, New South Wales, Australia

Lead a Coles Supermarket to achieve high performance outcomes and deliver the best service and quality to our customers.

Tuggerah

- Auditor specialising in audits of Retirement Villages encompassing 10 Operators and over 30 Retirement Villages.- Internal audit services including fraud investigations and mediations.- Special projects including stocktaking, returning officer for elections and investigations.- Sales related activities growing the Retirement Village portfolio from 5 to over 30 Villages in 24 months.

Newcastle, New South Wales, Australia

Newcastle, Australia

- Lead and develop 3 Business Managers and Procurement Manager.- Achieve sales Budgets and cost controls.- Maintain and foster company culture, mission and vision within stores.- Continuous review of store standards and compliance minimums to ensure customer expectations are met on every visit.- Assist with the implementation of marketing strategies.- Administer and audit cash handling and banking operations.- Planning and actioning operational requirements including… Show more - Lead and develop 3 Business Managers and Procurement Manager.- Achieve sales Budgets and cost controls.- Maintain and foster company culture, mission and vision within stores.- Continuous review of store standards and compliance minimums to ensure customer expectations are met on every visit.- Assist with the implementation of marketing strategies.- Administer and audit cash handling and banking operations.- Planning and actioning operational requirements including rostering, communications and on the floor processes.- Assist with the onboarding and management of Franchisees and provide operational direction to Franchisees. Show less

- Build and maintain business relationships with 274 Franchise Owners, trade partners, internal stakeholders and suppliers.- Assisted in the closure of 3 regional DC’s and a reduction in overall number of FO’s from 274 to 238 prior to Sydney Network Optimisation Program (refer below)- Assisted in cost reduction in supply chain by moving some Distribution Centre to unmanned or reduced hours.- Responsible for $98 million annually in sales. Achieved sales budget targets and met other… Show more - Build and maintain business relationships with 274 Franchise Owners, trade partners, internal stakeholders and suppliers.- Assisted in the closure of 3 regional DC’s and a reduction in overall number of FO’s from 274 to 238 prior to Sydney Network Optimisation Program (refer below)- Assisted in cost reduction in supply chain by moving some Distribution Centre to unmanned or reduced hours.- Responsible for $98 million annually in sales. Achieved sales budget targets and met other budget measures.- Recruited and lead entire new team after an organisational restructure. Build and foster the team culture in line with the 10 BTAV’s (behaviours that add value).- Provided leadership to 4 - 6 Franchise Business Managers. - Cross functional relationship management with external and internal stakeholders, Including regulatory bodies, AMVA, legal operations, sales and marketing, franchise councils, logistics, accounting and administration.- Final sign off on recruitment and on boarding of Franchise Owner’s.- Planning and design principles for Regional Optimisation developed.- Work stream lead for Sydney Network Optimisation Program. Included negotiation with all metropolitan Franchise Owners on renewal of their franchise agreements for their second term. Key outcomes delivered were: - a reduction in FO numbers from 107 to 54, - yearly EBIT savings in excess of $8 million per annum, - optimised utilisation of vehicles from 170 to 107, - Significant data anomaly investigations across circa 20% of Franchise Owner’s and significant recovery of monies. - Introduction of a Lion owed distribution model of approximately 20-25% of vehicles servicing the Metro network. Show less

Nsw

- Build and maintain business relationships with Franchise Owners, trade partners, internal stakeholders and suppliers.- Consultative link between 60 – 65 Franchise Owners and Lion. This requires cross channel engagement across all relevant areas of business including logistics, sales and marketing, production, administration, accounting and legal.- Lion representative for NSW State Franchise Council.- Co-ordinate Sale of Run process between exiting and new Franchise Owners… Show more - Build and maintain business relationships with Franchise Owners, trade partners, internal stakeholders and suppliers.- Consultative link between 60 – 65 Franchise Owners and Lion. This requires cross channel engagement across all relevant areas of business including logistics, sales and marketing, production, administration, accounting and legal.- Lion representative for NSW State Franchise Council.- Co-ordinate Sale of Run process between exiting and new Franchise Owners. Includes Business Plan reviews, Franchisee profiling and selection.- Assisted in roll out of Juice onto Milk transition between Lion and Franchise Owners.- NSW lead and project co-ordinator for Customer Investment Program for 270 NSW Franchise Owners.- Implemented Local Area Planning across relevant Franchise Owners.- Rollout of Lion Marketing initiatives including Permeate Free Milk and new NARTD products to network.- Project lead in Public Holiday Planning.- Reduced debt levels of relevant Franchise Owners by 14%.- Increased DIF (Delivery in Full) rates at 2 DC’s from 89% to an average above 99%.- Resolution of customer allocation disputes.- Implementation of relevant compliance and standards measures for Franchise Owners.- Lead in substantial fraud investigation. Show less

Newcastle, New South Wales, Australia

- Owned and operated 3 Franchised Convenience stores and two independent mechanical workshops concurrently.- Total group sales over $22 million for financial year ended June 2011.- Staff management, training, sales, merchandising, financial control (including budgeting, cash flow, banking, account payments, reconciliations and variance reporting), marketing and general housekeeping duties. - All day to day facets of managing and operating 3 convenience stores and mechanical… Show more - Owned and operated 3 Franchised Convenience stores and two independent mechanical workshops concurrently.- Total group sales over $22 million for financial year ended June 2011.- Staff management, training, sales, merchandising, financial control (including budgeting, cash flow, banking, account payments, reconciliations and variance reporting), marketing and general housekeeping duties. - All day to day facets of managing and operating 3 convenience stores and mechanical workshop.- Increased mechanical workshop sales by in excess of 280% over 5 year period.- Increased shop sales at all franchised convenience stores by between 15 to 70% over duration of tenure.- Met all franchised standards under franchise agreement.- Achieved average All Star (comprehensive mystery shop and operational performance standards) scores in excess of 98.5% for all franchised sites.- Successfully negotiated purchase and sale of individual businesses by use of excellent negotiating skills, exceptional business acumen and time management skills. Show less

Sydney, New South Wales, Australia

- Coordinate and facilitate the sale of franchise owner runs to existing and new franchise owners with a key focus on the quality, rationalisation of the Franchise Network and cultural change focussing on becoming a sales driven organisation.- Development and delivery of training programs to new and existing Franchise Owners and Regional & Area Sales Managers with a focus on increasing sales capability.- Develop on-line Business and Operations Review Plans for Franchise Owner use.-… Show more - Coordinate and facilitate the sale of franchise owner runs to existing and new franchise owners with a key focus on the quality, rationalisation of the Franchise Network and cultural change focussing on becoming a sales driven organisation.- Development and delivery of training programs to new and existing Franchise Owners and Regional & Area Sales Managers with a focus on increasing sales capability.- Develop on-line Business and Operations Review Plans for Franchise Owner use.- Assistance in obtaining franchise accreditation with external lenders to assist rationalisation of Franchise Owner network in line with distribution centre closures and route capability.- Develop new franchise agreement including performance based KPI’s.- Application of consistent and transparent standards to all internal and external applicants as part of an effective recruitment and selection of Franchise Owners.- Assist with the development of internal company policies and procedures to assist in the step change of the quality of the Franchise Network. Show less

Sydney, New South Wales, Australia

- Coordinated the delivery of franchise system through ongoing maintenance and improvement of the operational procedures and policies documented in the online Operations Manual.- Managed the flow of information to franchisees and effected communications primarily through management of the retail intranet page. - Managed compliance and operational excellence via the franchise Performance Management System (All Stars) nationally. Involved the measurement of 560 sites per month of… Show more - Coordinated the delivery of franchise system through ongoing maintenance and improvement of the operational procedures and policies documented in the online Operations Manual.- Managed the flow of information to franchisees and effected communications primarily through management of the retail intranet page. - Managed compliance and operational excellence via the franchise Performance Management System (All Stars) nationally. Involved the measurement of 560 sites per month of approximately 200 questions per sites (In excess of 1.3 million questions per annum). Results attributed directly to a year on year increase for like sites in a mature network and significantly impacted to overall sales growth of year on year increase in like sites.- Created measurement standards for new and improved processes. Reviewed and analysed results of measurement program, identified gaps and engaged stakeholders in various channels of the business to effect significant cultural change with both external and internal stakeholders. - Managed content and delivery of franchise conventions as required. (400 delegates for 3 day – 4 night program both onshore and offshore). Included logistics, content management, theatre, entertainment, presentations and budgeting.- Involved in variety of project work as part of the Retail Development Team and implemented business and strategic planning within team.- Managed various budgets totalling $3.8 million.• Negotiated services agreement resulting in savings of $672,000 (over 30%) per annum and a 28% increase in services provided.• Uptake by Chevron Texaco AMEA region of the Operations Manual formats, processes and content and of the Performance Management System into other countries.- Increased Franchisee Satisfaction Survey results from a low of 5.5 to 7.2 within accountabilities (base 10)- Increased performance management scores nationally across 600 sites from an average base of 74% to 97.5%. Show less

Newcastle, New South Wales, Australia

- Provided leadership to Store Managers and their teams. Direct reports of 11 Store Managers, 5 Assistant Store Managers and approximately 140 staff.- Recruited and inducted Store Managers, including on the job training.- Implemented Stewardship Plans for Store Managers and Assistant Store Managers.• Planned and facilitated monthly staff management meetings.• Pro-active in the learning and development of all direct reports. This included the succession training of two Store… Show more - Provided leadership to Store Managers and their teams. Direct reports of 11 Store Managers, 5 Assistant Store Managers and approximately 140 staff.- Recruited and inducted Store Managers, including on the job training.- Implemented Stewardship Plans for Store Managers and Assistant Store Managers.• Planned and facilitated monthly staff management meetings.• Pro-active in the learning and development of all direct reports. This included the succession training of two Store Mangers to the equivalent role as me. Trained and developed numerous staff to management positions within the company operated network including being mentor to 2 Business/Area Managers.- Rebuilt and merchandised in excess of 20 stores including buyout, takeover, staff selection and staff training.- Effected the profitable operation of company operated sites and franchise sites. - Effected shop sales growth via a strong commitment to staff selection, training and development, robust business and marketing plans and merchandising whilst maintaining C-Store image and standards. - Relieved National Sales Manager and National Operations Manager for company operated stores. - Built and maintained business relationships with trade partners, internal customers and suppliers.- Other tasks included budget preparation, benchmarking and analysis, personnel management, safety and environmental standards, merchandising, brand standards, gross profit control, shrink and wastage control, wage control and stock takes.- Involved in international workshop to select BOS & POS system for Chevron Texaco.- Assisted in selection and design of Human Resources Information Systems and IT systems for company operated stores.- Project work included a review of the on-line operations manual and an international review of our stores IT systems.- Assisted in implementation of Cross Dock including installation, training and trouble shooting in the field.- Promoted to Franchise Programs Manager. Show less

Bachelor’S Degree, Bachelor Of Business - Accountancy / Economics

Certificate Iv In Assessment & Workplace Training.