Peter J Smith Email & Phone Number

Bonita Springs, Fl, Us

Supports approximately 30 Equipment Rental Locations / $300 million in fleet to improve asset performance by optimizing fleet utilization and profitability. Assists with remarketing efforts, purchasing decisions and introductions to new products. Work with the Region Operations Manager, Branch Managers to develop and execute a fleet strategy to meet key objectives. Key Responsibilities: • Fleet Utilization• Annual and Seasonal Fleet Planning• Geographic / Product based specialization analysis• Work directly with Branch managers to drive execution of Slow rent Management, Lost Rent reporting.• Profitability• Identify root cause of underperforming assets (rates, time Ute, condition, ETC) and drive execution of correction action. • Make purchase decisions that support highest return on investment while supporting the partnership of our customers.• Fleet Remarketing• Fleet aging analysis • Compliance with inspections, condition and pictures• Work with the Sales Team for retail sales opportunities and manage other disposal channels, I.E. Auctions, manufacture buy backs, etc.

Bonita Springs, Fl, Us

Provide leadership, Strategy and direction to achieve growth to establish HERC as a dominate equipment rental Leader. Coordinate alignment of activities to support the directed sales strategy and targeted achievements. Address operational requirements and/or challenges presented by resolving conflicting business priorities and establish a coherent strategic operational plan which maximized existing market opportunities. Grew and maintained a cohesive and high performing team, identified, sponsored and coached talent and renewed organizational effectiveness though resource management and redeployment. • Accountable for delivery of revenue targets.• Advise branch employees on organization policies and procedures as well as address/ coach non-compliance.• Executed plan to grow profitable revenue and achieved growth through existing accounts and competitive conversion of new accounts.• P&L Management and experience.• Communicate best practices to all management levels to leverage strength and counter any perceived weakness. HERC management teams.• Coordinate with appropriate Business Partners to ensure timely completion of Region initiatives to drive operating results.• Manage Projects to ensure targets and deadlines are achieved.• Gather information from subject matter experts and Unit Leaders as needed to assist region management in meeting goals and objectives.• Consolidate information and conduct analysis as needed.• Develop reporting model and develop region presentations.• Collate data from all Hertz systems and conduct trend analyses –Both quantitative and Qualitative.• Collaborate with all levels of management on recommendations.• Support field management with interactions across all functions.

Estero, Fl, Us

I have held many positions within The Hertz Corporation starting out in customer service then collections and moving my way to the Finance Shared Service Organization. My must recent duties included•Analyze trends and prepare budgets and forecasts used to predict future expenses of GSA and Tour Override marketing programs.•Analyze expenses and accruals to ensure they are recorded appropriately on a monthly basis.•Prepare monthly revenue and expense CE’s as well as monthly reporting with variance explanations.•Prepare month-end journal entries and account reconciliations.•Prepare yearly business plan for Sales Programs and Marketing.•Preparation of monthly Management reports and accompanying schedules, worksheets and narratives, including “Budget vs Actual” variance reports. Provided follow-up and documentation of significant variances.•Knowledge of, and exposure, to Sarbanes-Oxley requirements.

Overland Park, Kansas, Us

• Member of the Advocate Mentoring program, where I monitored and coach advocates on their Quality and call handling abilities • Achieved Employee of the month, as well as received several Gold call and Spotlight Awards. • Demonstrate ability to make fast paced and high stressed decisions efficiently and accurately. • Help ensure P05 customers receive World-Class service. • Provide daily support to Customer Care team leaders and advocates and help resolve complex issues by calming irate customers, and taking escalated calls. • Resolve/document escalated issues and provide floor management coverage. Identify quality trends and recommend solutions • Act as liaison between Help Desk to ensure remedy ticket follow through. • Work on special projects as requested by Customer Care management. • Lead by example and positively shape values in individuals and teams.

• All personnel related components of the Data Entry Team including interviewing, selection, training, performance appraisals, attendance records, discipline, and terminations for up to 30 employees. • Monitored, analyzed and developed all operational controls, guidelines and policies related to the data extraction and conversion process. • Orient I trained, new team members the appropriate processes involved with the entry of patient demographic, medical, and charge information. • Developed and maintained policy and procedure/training manuals. • Participated in all Senior Management activities including operational analysis, and special projects. Accomplishments: • Developed, implemented and supervised the Data Entry Operations Training Program. • Developed and performed corporate training for Data Entry on a continual basis. • Administered Data Entry policy and procedure manual conversion from an unstructured format to a version compatible with Quality Assurance and Corporate Compliance guidelines. • Raised operating efficiency of the Data Entry Team by streamlining policy, revamping production incentives, and reducing turnover.

• Communicate with customers regarding their warranty policies and provide the customer with information regarding repairs. • Complete a comprehensive operational training program for customer relations team • Assist with monitoring of operational areas • Served as committee chair for development of Customer Service Monitoring and Quality Assurance committee • Under the guidance of the CEO, gained operational experience by performing general duties including feasibility studies, operational analysis, and special projects.