Head Of Services
CurrentReporting directly to the Managing Director, the Head of Services role takes overall accountability for the R&D, Testing, Product Development, Technical Services and IT / Software Development teams at FMI Building Innovation.Head of Services responsibilities and priorities:• Create and lead a culture of customer centricity and service.• Ensure customer needs are understood and met and the overall objectives of the business are supported and achieved.• Capably lead a diverse and experienced team of technology, product and customer facing professionals, ensuring all team members are engaged, developed and achieving their individual and team goals.• Proactively manage strong working relationships with both key internal and external customers, ensuring a deep understanding of the needs of the business and the translation of these needs to technical and product solutions to be provided by the teams.• Contribute to the strategic plans of the business from a technology and product perspective and create resultant strategies and roadmaps to framework delivery.• Lead the delivery of all technical, product and business process solutions – from the internal teams or outsourced providers - including advice, infrastructure, systems and products, business and process flow improvements, projects and security.• Develop and manage to a budget that aligns to and supports the overall objectives FMI Building Innovation.