Peter Jacobi work email
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Peter Jacobi personal email
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Peter Jacobi phone numbers
As a results-driven professional with a distinguished track record in managing complex projects across diverse environments, I bring a unique blend of technical acumen, strategic foresight, and customer-centric leadership to every role. Known for effectively managing stakeholder expectations, I am committed to delivering high-impact outcomes and aligning projects with organizational goals. My approach is both innovative and practical, rooted in a deep understanding of business operations, IT solutions, and employee engagement.With a background in overseeing operational functions, I excel at orchestrating the activities of cross-functional teams, ensuring that everything from product development to customer delivery aligns seamlessly with business objectives. My experience in people management includes recruiting top talent, creating growth pathways for employees, and fostering a collaborative work environment that prioritizes development and engagement.Adept at navigating complex challenges, I leverage my technical knowledge and agile mindset to address and resolve issues with a focus on sustainable solutions. I am dedicated to continuous improvement, applying a commercial approach combined with strong leadership, communication, and interpersonal skills to drive business success.I am passionate about elevating team performance, optimizing operations, and contributing strategic insights that add value across the organization. Let's connect to discuss how we can collaborate or share insights on driving transformative results in today's dynamic business landscape.
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Sr. Director, Premium Services Strategy & Field OperationsAnaplan Nov 2023 - May 2024Miami, Florida, Us -
Director Customer CareAnaplan Nov 2022 - Nov 2023Miami, Florida, Us
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Senior Manager Of Global SupportAnaplan Jul 2017 - Nov 2022Miami, Florida, Us
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Geek Squad Remote Support ManagerBest Buy Aug 2012 - Jul 2017Richfield, Minnesota, UsIdentifying both front-end (dispatch) and back-end (fulfillment) customer service best practices for Best Buy’s technical support and repair operation• Create, teach, and validate performance improvements plans to address covert agent opportunities• Drive sales, solutions, by training and coaching employees on relationship selling techniques• Manages and drives financial, operational, and customer outcomes of the remote platform.• Works with Commanders to maintain consistent and clear communication to employees.• Provides day to day training, coaching, and development of Agents.• Provides coaching and motivation to Online Support Agents as needed to achieve sales• Helped develop training path for DCO under Path to excellence model.• Manage own schedule to coincide with the needs of the covert channel. -
Best Buy Mobile ManagerBest Buy Jan 2011 - Aug 2012Richfield, Minnesota, UsDeveloping a team of committed, informed, solution-focused employees who excel with customer service• Recommend the products and complete solutions that satisfy the needs of the customer • Respond to customer needs and support the achievement of store and department sales goals.• Coach, performance manage, train and develop all Best Buy Mobile sales team members.• Responsible for managing monthly sales and labor budgets, department productivity, • Coordinate relationships within the store to maintain a team-based, cooperative work environment.• Create schedules to maximizes the customer experience and support the business goals.• Recruiting, retention and staffing to ensure optimal department coverage • Support Best Buy Mobile team members with sales and product knowledge training in partnership • Created an empowered environment, encouraging innovation and creative thinking.
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Home Thearter SupervisorBest Buy May 2010 - Jan 2011Richfield, Minnesota, Us• Created weekly schedules based upon customer need• Ensure all are accounted for and satisfied with customer service. • Develop business plans based on performance and areas of improvement to increase customer • Train employees to identify customer needs and to ensure the complete solution • Help overcome customer objections to service and make certain their needs are addressed.• Follow up with clients with special orders and installs to coordinate proper dates for install.• Run sales floor and Key holder when managers are unavailable. • Manager on Duty when only one manager is in store.
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Computer SupervisorBest Buy Oct 2009 - May 2010Richfield, Minnesota, Us• Created weekly schedules based upon customer need• Train employees to identify customer needs and to ensure the complete solution • Help overcome customer objections to service and make certain their needs are addressed
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Geek Squad SupervisorBest Buy Oct 2007 - Oct 2009Richfield, Minnesota, Us• Develop business plans based on performance and areas of improvement• Increase customer assistance.• Train employees to identify customer need• Ensure the complete solution is offered every time. • Help overcome customer objections to service and make certain their needs are addressed. • Maintain inventory for all computers. • Supervise 13 direct reports.
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Computer SeniorBest Buy May 2006 - Oct 2007Richfield, Minnesota, Us• Make certain sales associates are contacting all customers and offering all Best Buy benefits. • Responsible for training employees in overcoming objections through role plays, one on ones etc.
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Geek Squad SeniorBest Buy Feb 2005 - May 2006Richfield, Minnesota, UsEmpowering Geek Squad associates to deal with customer issues in a positive customer based domineer while not jeopardizing the Geek Squad label. • Responsible for all computers on a workbench, ensuring units are completed in a timely manner. • Confirm shipping and receiving of customers computers. • Verify computers are fixed properly by Service Center.
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Geek Squad AssociateBest Buy Jan 2005 - Feb 2005Richfield, Minnesota, Us• Perform operating system servicing/optimizing, registry cleanup, software repair, virus removal. • Install hard drives, graphic cards, power supplies, CD drives, Ethernet cards, and memory • Experience building custom computers.• Execute data backup for customers who needed reinstallation of PC operating system.• Effectively troubleshoot customer’s problems to resolve all issues.
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Sales AssociateBest Buy Oct 2004 - Jan 2005Richfield, Minnesota, Us• Offer media product information for all customers. • Responsible in keeping track of updated inventory • Organize and display media products including: software, gaming, CD’s, and DVD’s.
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Receiver/Warehouse CorrdinatorInnovative Packaging Corporation Jun 2002 - Jan 2004• Accurately checked invoices which determined proper roll count.• Made sure materials were put in their proper section for 2nd shift. • Received all rolls of paper from semi-trucks for 2nd shift.• Cross-trained as a sheet line worker, bailer, double backer, and top stacker.
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Shift SupervisorHollywood Video Sep 1999 - Sep 2001• Assigned certain tasks to employees working 2nd shift. • Kept accurate records of employees scheduled hours. • Displayed promotions, placed new releases on the floor, and followed closing procedures. • Focused on customer service and complaint resolution.
Peter Jacobi Skills
Peter Jacobi Education Details
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University Of Wisconsin-Washington CountyBusiness/Managerial Economics -
Milwaukee Career CollegeHelp Desk Professional
Frequently Asked Questions about Peter Jacobi
What is Peter Jacobi's role at the current company?
Peter Jacobi's current role is Customer Care & Operations Leader | Passionate About Elevating Customer Experience Through Innovation & Efficiency.
What is Peter Jacobi's email address?
Peter Jacobi's email address is pe****@****buy.com
What is Peter Jacobi's direct phone number?
Peter Jacobi's direct phone number is (415) 742*****
What schools did Peter Jacobi attend?
Peter Jacobi attended University Of Wisconsin-Washington County, Milwaukee Career College.
What skills is Peter Jacobi known for?
Peter Jacobi has skills like Customer Service, Time Management, Customer Satisfaction, Microsoft Office, Leadership, Inventory Management, Team Leadership, Sales, Employee Training, Training, Team Building, Management.
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