Responsible for maintaining the organisation’s enterprise risk management system, facilitating timely update of risk and control registers, monitoring agreed risk treatments and co-ordinating required control assurance activity. Responsible also included business continuity management framework and crisis management plan and co-ordinating testing activity as well as providing requisite advice on process in event of plans being invoked. Overseeing all other operational risk and ensuring all operational incidents are identified, assessed and actioned, whilst prompting wider consideration and resolution of any systemic issues.In performing the role, I provide management with guidance and direction on existing and emerging operational risks, challenging controls and providing advice on any required treatments to address any identified deficiencies. Acting as the Business Continuity Co-ordinator and ERM System Administrator.

Chief Risk OfficerInternal Branch AuditorAML/CTF Compliance OfficerDispute Resolution OfficerPrivacy OfficerWHS Officer

As a franchise owner with Leadership Management Australia (LMA) we were focussed on performance improvement in the company, specialising in personal leadership and organisational development. The range of development programs focussed on the executive, managerial, supervisory, team development and sales areas. We are a results focussed organisation and we partner with our clients to help them achieve measureable results in key business areas:• Increased performance and productivity• Improved leadership skills• Better communications• Enhanced business planning• Improved attitudes• Increased profits• Attracting and retaining better people• Increased sales• Improved morale• Better communication skills amongst management team• Team-members taking on more personal responsibility• Expansion and growth and• Improved culture and working environment The process we use in our programs to achieve these measureable results is what sets us apart. This process leads to permanent change in attitudes, behaviour and business results.

Responsible for eleven retail outlets located across the northern Sydney geographical region and stretching to Newcastle.- Achieved organisational record results - Coached and mentored business development team members- Established and grew new business relationships

Responsible for nine retail outlets stretching across the southern part of Sydney to Canberra that had approximately 50 employees. - Embedded customer centric advice behaviours- Implemented coaching behaviours

Lead a team of 140 people across numerous retail outlets in the Sydney region.- Achieved customer satisfaction in my region higher than other major institutions- Doubled staff satisfaction, reduced absenteeism and decreased turnover

Responsible for the support activities through the regional centre to assist the frontline, 500 staff, in achieving their objectives.- Developed and allocated resources efficiently to enable the retail outlets to maintain sales and service standards

Northern Suburbs Area

Sydney Inner West

Bankstown Branch

Lithgow Branch