Peter-John Mason Email and Phone Number

I'm a dynamic, versatile leader and manager overseeing multiple portfolios:• Marketing & Branding• Telemarketing • Communications • Community Connection • Digital Customer CareI've achieved significant milestones with a 50+ member team and an annual budget exceeding R60 million. Examples:Client Communications: Revamped and crafted client communications, enhancing the transition to a new CRM system.Training Excellence: Developed impactful legal-related training materials, elevating employee knowledge and customer service.Advocacy & Partnerships: Led advocacy and cause-driven initiatives, fostering partnerships to support clients with social issues, and spearheaded numerous projects benefiting our communities.Exceeding Targets: Surpassed KPI targets with creative projects and data-driven marketing strategies.Structural Transformation: Enhanced claims department structure and client service.Global Insights & Collaboration: Collaborated on a prestigious field trip to Mumbai, India, crafting an impressive business plan.Digital Dominance: Elevated Scorpion's Facebook presence, ranking #1 among South African insurance Facebook sites.

I oversaw a regional branch network, achieving key results which led to my promotion: Examples:Team & Stakeholder Management: Led teams and built strong stakeholder relationships.Growth & Expansion: Identified growth opportunities and expanded branches strategically.Brand & Communication: Managed branding, maintained brand integrity, and ensured effective communication.Branch Operations: Orchestrated branch setup, from location selection to launch.Sales & Client Satisfaction: Contributed to regional sales, ensuring high client satisfaction.Issue Resolution & Community Engagement: Addressed complaints engaged in community projects.Financial Expertise: Managed budgets, ensured profitability and handled contracts and procurement.Performance Oversight: Conducted inspections and reported on branch activity.Supplier Network & Compliance: Established a strong supplier network and maintained compliance with regulation

I was a Manager at Bupa Middle East, based in Jeddah, Saudi Arabia, where I led a six-member HR and administration team. My role encompassed diverse responsibilities:Staff Planning: Strategizing workforce allocation and structure.Recruitment: Handling local and international recruitment processes.Employment Contracts: Drafting and managing employment contracts.HR Policies and Procedures: Developing, implementing, and ensuring compliance with HR policies and procedures.Termination Letters: Managing termination processes and documentation.Disciplinary and Grievance Inquiries: Conducting investigations and addressing grievances.Career Development Workshops: Organizing and facilitating career development workshops.Induction and Training Programs: Collaborating with senior staff to design and deliver induction and training programs.Diverse Project Management: Frequently called upon to manage non-HR projects, showcasing my varied management skills and experience.Office Administration: Handling general office administration duties.Examples of my accomplishments:Market Expansion: Conducted a comprehensive feasibility study for opening back offices in Bahrain and Jordan, earning recognition from the Bupa Middle East Board.Culture Change: Led culture change initiatives, boosting productivity and employee engagement.Full-Cycle HR: Oversaw full-cycle recruitment, training programs, and workforce alignment.Strategic HR: Recognized for conducting training needs analysis and developing companywide HR policies.Event Innovation: Successfully introduced and received recognition for the inaugural Bupa One-life event in Saudi Arabia.Diversity Milestone: Pioneered recruiting the first female Saudi employee team, a milestone in Saudi Arabia

At NMA, I managed various departments, including:• Legal Services• Client Relations • Customer Care(NMA was acquired by Fedsure in 1998.)At Fedsure Health, I managed a sizeable multi-seat customer care call centre with over 75 dedicated team members, serving individual and corporate clients.Some of my notable accomplishments at Fedhealth & NMA include:Regulatory Compliance: Registered medical scheme rules with regulatory authorities, ensuring compliance and trust.Financial & Operational Excellence: Led financial and operational improvement initiatives, enhancing overall performance.Effective Communication: Developed impactful communication and training materials to elevate customer service standards.Cost Recovery: Implemented an efficient third-party recovery system, successfully recovering millions of Rands.Recognition: Received numerous appreciation letters from clients and stakeholders for exceptional service.Service Enhancement: Introduced an innovative IVR system and team restructuring, improving service levels.