● Manage a team of six employees responsible for maintaining the Windows and Unix servers and systems that support and supply the transportation industry’s premier SaaS.● Acquire and manage hardware/software assets and provide complete desktop setup and support for DAT Solutions, an integrated Mac and Windows environment.● Maintained and updated the ChangeGear Management System, which tracked server, database, and production software modifications that occurred during normal operations to ensure ITIL compliance.● Procured and deployed Remedyforce within 3 months to 300 employees for incident reporting, change control, and service request issuance resulting in a 35% decrease in ticket processing and handling time.● Developed training guides and conducted on-the-job training of Remedyforce for company employees.

● Conducted routine functional testing prior to the start of every business day to ensure proper operation of the customer facing SaaS and the telephone system.● Monitored and maintained server software applications and provided resolutions for server, database, and computer hardware-based issues while maintaining business forward communication and updates.● Performed server backup and recovery protocols per standard operating procedures for both routine and emergency business needs.

● Conducted extensive new clientele professional and criminal background investigations via public and internal systems to verify clientele credentials and performance history.● Handled all customer complaints, such as client payment delinquencies between the carriers and brokers, “double brokering” and hijacking loads.

● Provided technical support of the company’s SaaS, computers, telephones, e-mail and chat systems. ● Generated the highest amount of revenue for the department in January 2013 by assessing the needs of prospective clients and highlighting company services and methodologies.

● Provided superior customer service which included processing credit card payments, updating account information, handling billing changes, and calculating tax rates for load transportation.

● Liaised between freight brokers and carriers to ensure up to 80% of all carrier insurance information was accessible, accurate, current, and all safety requirements were implemented.● Awarded “Top Lead Producer” for two consecutive months for acquiring new business leads and surpassing the company’s monthly goal of 5 leads per month by acquiring a minimum of 12 leads per month.