Peter Johnson Email & Phone Number

• Responsible for gathering and documenting user software requirements and contributing to the development of effective software requirements documents.
• Augment project team staff to complete tasks necessary to meet and exceed project deadlines
• Lead and facilitate effective meetings
• Train and mentor more junior staff when appropriate
• Aid in development of test plans and perform user acceptance testing
• Partner with vendors, IT staff, stakeholders, and customers to provide creative solutions for business needs and system design.

Responsible for gathering and documenting user software requirements and contributing to the development of effective software requirements documents.

• Gathered, completed and translated complex business needs, requirements, and specifications for a multi-year, multi-million dollar project.
• Prepared cost benefit analysis, use cases, gap analysis, business requirements and screen mock-ups for a package implementation.
• Aided in development of, and performed user acceptance testing utilizing manual scripts.
• Created and delivered presentations to a diverse group of stakeholders and business partners.
• Worked closely with vendors, IT partners, stakeholders, and customers to provide solutions for business needs and system design.
• Developed and maintained various online communication and training tools, including: websites, interactive simulators, online help tools and user guides.

• Managed a diverse team of Customer Service, New Business, and Technical Representatives
• Accountable for Employee Insurance Line of business
• Accountable for the Affinity Business Unit New Business operations
• Account Contact for Marsh & McClelland Agency
• Managed the Recovery Process for the Affinity Business Unit
• Improved the team’s Average Handling Time per call from 20 Minutes to 12 Minutes.