Peter Joseph Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

1- Lead and motivate a team of Consumer Finance Operations personnel, delegating tasksand providing clear direction.2- Foster a positive and collaborative work environment, promoting open communicationand teamwork.3- Conduct regular performance reviews, provide constructive feedback, and implementeffective coaching strategies.4- Identify and develop team members’ strengths, creating opportunities for growth andcareer advancement.5- Oversee the entire loan approval process, from credit review and document validation toloan disbursement and post-approval tasks.6- Define and implement process improvements to optimize efficiency, accuracy, andturnaround times.7- Monitor key performance indicators (KPIs) and identify areas for improvement toconsistently exceed operational goals.8- Ensure adherence to internal policies and procedures as well as all relevant governmentregulations.9- Implement and update credit risk management strategies to mitigate lending risks andprotect company assets.10- Review and approve loan documents, ensuring all formalities are met before finalizingdisbursement.11- Analyze financial data and credit reports to make informed decisions on loan eligibilityand creditworthiness.12-Implement and update credit risk management strategies to mitigate lending risks andprotect company assets.13-Review and approve loan documents, ensuring all formalities are met before finalizingdisbursement.14-Analyze financial data and credit reports to make informed decisions on loan eligibilityand creditworthiness.Communicate effectively with cross-functional teams, including sales, accounting, and legal departments.15- Proactively address customer inquiries and concerns, ensuring prompt and satisfactoryresolutions.16-Stay abreast of new technologies and industry trends relevant to consumer financeoperations.17-Drive the adoption of new systems and software to enhance efficiency and accuracy.

Cairo, Egypt

➢ Ensure that all requests and actions are finalized within the predetermined Service LevelActions.➢ Responsible for shift operations and escalating problems and failures when needed on dailybasis.➢ Handle escalated complaints when customer requests to escalate his problem to a higherlevel.➢ Prioritize and distribute work load of the activation department daily tasks among teammembers by maintaining a fair distribution of duties and tasks among team members.➢ Responsible for all reports that are generated on periodic basis.➢ Update direct manager with any gaps in the organizational structure to ensure operationalefficiency & business continuity.➢ Work continuously on covering the gaps that arise between operational plan and businessoperations activities.➢ Perform sample monitoring to check quality standards among team members and accuracychecks over the manual actions to maintain quality standards among team members.➢ Suggest tools and communication channels to share new ideas generated from sub-ordinates with the right concerned parties.➢ Ensure applying the risk controls guidelines to minimize bad debts.➢ Perform close follow-up on the activation process during the times of projects.➢ Suggest process modifications to the management to simplify the customer journey.➢ Report individual and team figures to management.➢ Ensure using tools and communication channels to share new ideas generated from sub-ordinates with the right concerned parties.

Cairo, Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Fraud Prevention, Detection And Investigation

Train Of Trainer

Diploma Of Education, Internationl Marketing

Education record