Peter Jukes Email & Phone Number

United Kingdom

Nottingham, England, United Kingdom

United Kingdom

Responsible for the dealer network parts performance and service key performance indicator achievements. Supporting customers on special pricing through arranging local parts baskets, promotions and individual price requests. Developing parts sales categories by using DMS, top 20 and monthly reports, so as to identify potential sales opportunities. Reporting and agreeing actions through dealer reviews to improve performance in areas such as - Customer satisfaction, 24/7 breakdown… Show more Responsible for the dealer network parts performance and service key performance indicator achievements. Supporting customers on special pricing through arranging local parts baskets, promotions and individual price requests. Developing parts sales categories by using DMS, top 20 and monthly reports, so as to identify potential sales opportunities. Reporting and agreeing actions through dealer reviews to improve performance in areas such as - Customer satisfaction, 24/7 breakdown performance, mystery audit reviews, MOT pass rates. The implementation of the regions aftersales marketing which includes fitted pricing, parts promotions and production of trade flyers. Management of the regions franchise dealer standards where reviews of quarterly audits enable actions to be agreed to meet required standards. Management of customer complaint issues and resolutions to a satisfactory completion. Show less

United Kingdom

Regional Aftersales Manager for Renault Trucks, based in the Midlands. Region covered, England, Wales Scotland, Northern Ireland and Channel Islands.

Network Development Manager within the Central Region responsible for the development of the Isuzu Truck dealer franchise parts and accessory sales. Implementing and promoting ‘CARE’ customer service program as a philosophy and industry leading product. Management of the regional ‘dealer development plan’, parts programs introduction and annual target setting, service marketing, trade and accessory marketing. I am responsible for the implementation and deployment of the Isuzu network dealer… Show more Network Development Manager within the Central Region responsible for the development of the Isuzu Truck dealer franchise parts and accessory sales. Implementing and promoting ‘CARE’ customer service program as a philosophy and industry leading product. Management of the regional ‘dealer development plan’, parts programs introduction and annual target setting, service marketing, trade and accessory marketing. I am responsible for the implementation and deployment of the Isuzu network dealer standards within the region. Worked closely with the Multipart regional sales teams to deploy Vanfit/Multipart and Diesel Technic all makes parts programs. Show less

Regional Business Manager for the Western Region of England, Isle of Man, Channel Islands and all of Wales, 70 franchise sites in total.Leading, coaching and training a team of 9 Area Managers including four Area Managers, two bodyshop technicians, two Trade Sales Executives and a fast fit regional manager. Helping and supporting the individual managers to achieve their own and the regional teams’ objectives.Managed the Renault Trade Program within the region and had senior management… Show more Regional Business Manager for the Western Region of England, Isle of Man, Channel Islands and all of Wales, 70 franchise sites in total.Leading, coaching and training a team of 9 Area Managers including four Area Managers, two bodyshop technicians, two Trade Sales Executives and a fast fit regional manager. Helping and supporting the individual managers to achieve their own and the regional teams’ objectives.Managed the Renault Trade Program within the region and had senior management input into the national trade program and to deploy the annual and quarterly strategy.Responsible for all areas of Renault Minute (rapid fit) parts, tyres and exhausts sales, customer satisfaction, marketing and type of retail work undertaken.I was responsible for negotiating all of the regional dealer’s annual parts targets at both DP and departmental management level.Presenting the regional performance and actions initiated to the board of RUK directors including MD. Show less