Peter Kabutu Email & Phone Number

Nairobi

Assistant Manager, Card Centre– January 2010 to date Key responsibilities Overseeing the general operations of the department. Counterchecking actioned bank instructions (card detail amendments, reversals and postings) Counterchecking captured card applications Confirming that incoming files are properly loaded Counterchecking raised GL entries Ensuring proper shift handovers Handling sensitive bank queries. Counterchecking and confirming proper mailing of cardholder statements, pins and introduction mailers. Setting up of ATM merchants in prime. Processing of renewal cards and pin mailers.  Maintaining banks stocks for stationary. Processing repins for banks. Ensuring proper, accurate and up to date balancing of banks suspense accounts. Ensuring proper and accurate reconciliation of visa settlement reports. Handling of escalated operational and technical issues. Supporting the technical department on logged card related tickets

Nairobi

Cards operator/ Customer care coordinator – February 2005 – January 2010 Attending to general customer queries during working and non-working hours,  Visa settlement reconciliation Balancing of suspense accounts Loading of Visa CTF files onto prime and running of EOD processes Loading of XML files for debit cards, production of embossing files and pin production. Capturing of new card applications Approving captured applications, production of embossing files and pins for credit cards. Maintenance of customer details as per banks instructions. Loading of payment files Chargebacks processing. Mailing of statements, pin mailers and introduction mailers to customers

Nairobi

Barclays Bank (K) Ltd - August 1994- February 2005 Authorizer 2002 - 2005Key Responsibilities  Authorizing credit card transactions by phone, Referral to card issuers for authorization on referred cards via Visa International, MasterCard International and Telex, Verifying the authenticity of cardholders from their issuers on suspicious transactions, Attending to merchants and cardholders queries; assisting and educating them where necessary, Claiming from issuers, telephone and telex costs for authorization requests, Blocking of lost and stolen cards Deleting cautioned cards from the ATM system, Amending names and addresses on ATM cards,

Nairobi

Analyst-reconciliation department 1999-2002 Analyst-cardholders payments 1999Key Responsibilities  Reconciliation of incoming and outgoing Visa and MasterCard transactions, Reconciliation of international cards ATM transactions,  Reconciliation of Merchant Payment reports, Processing of merchant payments by direct credit, cheques and swift, Processing of cheques and cash payments to card accounts, Passing and balancing of related entries to various accounts,

Data Analyst - Funding Account Balancing Dept

Previous Position: Analyst –Funding Account Balancing departmentKey Responsibilities  Balancing of card accounts (MCCPS) entries against cycle accounts (BRAINS) entries, Reconciliation of Barclaycard ATM transactions reports, Reconciling the Inerkenya account Passing and balancing of related entries

Nairobi

Data capturer-Data capture departmentKey responsibilities: Processing of sales vouchers and card payments Accounts details adjustments and amendments, Processing of Visa International and MasterCard International miscellaneous transactions e.g. telex claims, captured card rewards and handling fees, lost card reports claims and others, Balancing of Interkenya (debits from branches) against sales vouchers.