Peter Kalogeropoulos Email & Phone Number

Supervised 50 plus field service technicians to provide hardware and software troubleshooting and repair of computer, satellite systems for national and global accounts (Dell, Hughes, Apple, IBM etc.)and home repair of Sony televisions.Prioritized calls and assigned work orders on a daily basis considering needs of individual customers requirements.Developed technical skills of field technicians (certifications, class room training and on the job training) to provide better service to customer base.Conducted weekly conference calls with field work force to ensure awareness of company goals and processes.Setup weekly standby schedule for work force, approved weekly timecards and expenses reports.Interviewed and hired field service technicians for opportunities throughout the territory.Coached technicians to insure successful implementation of the company's performance management process.Involved in an after hours manager standby rotation one week each month. Applications used - MS Word, MS Excel, MS Office, MS PowerPoint and proprietary Call Monitoring Tool.

Formally known as QualxservSupervised from remote office over 250 field service technicians for the Dell national account in the Southeast.Supervised service coordinators to assist on scheduling and call assignments for technicians.Ensured all calls were assigned within the guidelines of the Dell contract.Worked directly with Dell customers to resolve problems when they arose.Mapped territories for new technicians that came onboard.Responsible for technicians performance and administering corrective action when appropriate.

Formally known as QualxservAssigned calls to field service technicians to ensure they had a daily workload.Performed load balance of calls so work was distributed equally among local area technicians.Worked with vendor situation management teams to resolve daily issues.Responsible for first line of protocol to resolve escalations that came from supported technicians area.

Formally known as QualxservDiagnosed and repaired systems for Dell and IBM computers (Dell notebook and desktop computers etc).Ensured customer's computer was working in accordance to original manufacturing specifications.

Operated midrange computers for the largest healthcare provider in New Hampshire.Downloaded and transferred files in Unix environment.Performed network and system backups.Maintained daily error logs.Received departmental performance awards.