CRM & Collection Department Head

• Manage and monitor the use of community facilities, ensuring that they are available, maintained and operated to the standard required. • Prepare schedules for the periodic checking of all community facilities and recommend preventive and corrective maintenance action.• Following up every issue and detail to ensure the complete satisfaction. • Offer ideas and insights to improve customer’s issues. • Building a strong bond between the customer and company and reputation for excellent service and generate repeat business. • Guide and lead team members to deliver products/services that meet or exceed the customer requirements.• Handle client issues throughout the implementation life cycle in a timely and accurate fashion. • Schedule and conduct status meetings with appropriate development resources and customers. • Contribute and monitor performance to the standards to be issued to all Service Providers and feedback on quality performance issues. • Enforcement of community rules and where necessary serving and processing of violation orders and fines.• Manages interfaces with colleagues within the FM to ensure quality and performance standards are being delivered by the service providers.• Prepares and submits regular reports as required on the Community operation plan• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems