-Led Site Operations and Growth Strategy for the largest Strategic Account: Directed overall site operations, growth strategy, and external communications, ensuring seamless integration and execution.-Managed Budget and Generated Significant Revenue: Managed budgets effectively and generated revenue in excess of $15 million.-Build C-cuite and Peer relationships: Enhanced the operational efficiency of the site through intentional engagement at the executive level, my peers and juniors.-Built and Motivated High-Performing Teams: Hired, coached, and developed a high-performing leadership team ( ~1,500 total headcount), fostering high levels of engagement, accountability, and achievement.-Managed Program KPIs and Process Improvements: Oversaw all program/SOW KPIs, developed Root Cause Analyses (RCAs) for unmet expectations, and held the team accountable for continuous process improvements, through quarterly business review along with an individual quarterly growth conversations-Owned Operational Success: Took complete ownership of operational success, managing risk, financial accountability, team development, retention, profitability, continuous improvement, service delivery governance, budget, and reporting.-Partnered on Client Strategy and Execution: Collaborated with Customer Success on client strategy, account planning and process execution.-Maintained Technical Knowledge and Adaptability: Kept abreast of emerging market trends and ensured the team quickly adapted to new workflow processes.Improved Operational Efficiency: Revised existing policies and procedures or developed new ones to enhance overall operating efficiency and exceed client expectations.-Encouraged Innovation and Insight Sharing: Built a culture where team members freely share insights and innovations, fostering a collaborative and forward-thinking workplace.

● Drive Strategic Finance- Develop, manage and operationalize greater than $5M annual budgets- Have developed and yearly growing single-year and multi-year budgets linked to ambitious growthKPIs- Manage and oversee Annual Organisational and World Bank Project Audits- Launched and Manage an organisational reserve fund- Develop and enhance senior team budget creation and tracking capabilities- Manage board finance committee● Lead the People Function- Build a solid HR management team as well as best in class people management practices- Develop and roll out an enhanced performance management framework- Developed and rolled out a new payscale to recognise performance and support hiring- Growth and recruitment of the senior management team● Restricted Grant Management and Reporting- Manage restricted grant reporting and adherence- Preparation of proposals● Spearhead organizational excellence- Define and consistently measure organizational KPIs- Improve and maintain internal processes- Culture bearer in operating systems● Procurement and Logistics Lead- Lead the development of Annual Procurement Plans- Coordinates and facilitates the procurement requirements of the local and regional offices on the basis of the procurement policy guidelines.- Ensure compliance with procurement procedures as per Finance Manual

- Optimized budget allocation of the increased Travel and Entertainment spend of $2M across 6 African countries.- Achieved $200K reduction in department overspend by establishing ROI metrics and budget controls to improve prioritisation of the $3.2M department budget.- Managed a cross-functional team of 6 in 3 locations (Nairobi, Kampala and Lagos), handling recruitment, onboarding, talent development and performance management.- Designed, launched, monitored and evaluated a compliance program who’s data brought out a 50% correlation to overall departmental performance.- Achieved greater than 80% process efficiency by analysing, standardizing or transitioning 60 of the department's processes and cross-functional operating procedures.- Enabled programmatic and operational support to over 700 remotely placed software engineers across the African continent serving over 200 global partners.- Guided the project team by building and motivating team members to meet project goals; completed 85% of projects assigned YoY.- Gave 100% performance visibility by providing reports on project milestones, deliverables, dependencies, risks and issues, communicating across leadership.

- Defined greater than 45 user stories to augment the transformation journey designed by McKinsey.- Led multi-disciplinary 29 person team to design, develop, and pilot online account opening and loan origination; prioritized and resolved 60+ new features and bug fixes.- Defined an innovation management framework that saw staff engagement rise by 20% in terms of willingness to share ideas and improvement opportunities.- Provided consultation and advice to all levels of management on key business decisions and improve contribution to the innovation pipeline.- Drove business growth through relevant new product innovations solving different business issues.- Developed consumer insights that ensured consumer relevancy and business viability of new product introductions.- Worked with lines of business to identify specific areas of focus and work to prioritize those opportunities with the greater Fintech community, developer community or within the Co-op Bank development eco-system.- Accelerate the speed, impact and implementation of new product developments by coordinating internal design thinking sessions to ensure that the proposition/product remains front of mind and ready for execution while managing horizontal and vertical communication linesIdentified and evaluated new business opportunities through radical new features in existing or new products or services as well as turn innovative concepts/ideas into product or service innovations leading to additional new commercial opportunities and competitive advantage.- Championed innovation insights and agile delivery principles within the company and build strong cross-functional relationships to become embedded as a critical element of strategic and tactical business decisions.- Identified new business opportunities by evaluating markets, trends, emerging technologies, and building relationships with consumers and key partners.

Key Achievements:- Created a five-year transformation strategy covering customer segmentation and product initiatives: Strategy approved by Board of Directors and projected to achieve 21% YoY growth.- Defined customer journeys using industry data for 5 distinct customer segments highlighting the value the bank can offer at different stages of the journey. - Defined the CVP methodology (analysis by age and average earnings) and established 5 unique value propositions for each customer segment.- Defined product families per segment and pricing strategies to support each product family giving a projected 25% increase in annual revenue.- Developed a channel strategy and experience per customer segment to increase customer satisfaction by 20%.- Developed a channel strategy and experience per customer segment.- Defined the Technical and Operating Model to support each segment.- Created financial models and business cases that outlined the possible outcomes of the transformation strategy based on the % adoption of the new product offerings by customers.- Created stakeholder management and communication plan to support the implementation process.- Prepared and documented an implementation plan.- Rolled-out the implementation plan to the East African region and beyond.Specialties: Strategic Management | Financial Analytics | Project Management | New Market Entries | Data Analytics.

- Launched Kenya’s first smart branches that offered 24 hours of banking services through digital platforms and progressively brought down set up costs by 40% in subsequent branches.- Championed and implemented a cost saving initiative ensuring the organisation received daily news digitally saving sh 4M per year.- Increased staff engagement by 30% by introducing novel staff led engagement mechanisms that allowed the leadership to get the root of internal issues.- Developed strategies and innovation initiatives with product development teams to transform general ideas into workable solutions that benefit the organization in accordance with the bank's innovation framework and project management policy.- Worked with business units by conducting forums that nurture innovative thinking across all the functional areas of the bank (e.g. product development, marketing and branding) to form business solutions.- Managed product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward.- Evaluated the progress of innovation against set standards and propose adjustments to the pace or direction to enhance effectiveness.- Monitored research and development of other organizations both locally and internationally to identify trends in innovation and determine applicability in the organization- Ensured standards are adhered to in the designing and implementation of innovation initiatives so as to reduce operational risk and customer complaints arising thereof.- Managed resources allocated for innovation and maintain the innovation agenda while accounting for new projects stemming out of innovation.

• Develop applications used by all the KQ staff both in head office and outstations (approximately 4200 staff).• Develop and maintain application used by external job applicants.• Develop and maintain applications used by KQ external customers.• Developing reports which are used by management for decision making• Integrating companywide systems.

• Learn and understand all business processes in relation to the Supply chain.• Identify all weaknesses in the Pwani business processes.• Learn and understand all Oracle “Best Practice” business processes in relation to Supply Chain.• Identify the gaps between the 2 business processes and try to bridge it or alternatively adopt Best Practice.• Configure and set up Oracle E-business suite according to agrees processes with management.

• Maintenance of the current custom made applications in VBA & MS Access /Ms Excel.• Maintaining of IT Infrastructure in the organization.• Ensuring security of data using ESST Antivirus Throughout the organization. • Troubleshooting of hardware/software related issues so as to have minimum downtime.• Ensuring content on the intranet is updated within the set deadlines.• Managing the backend of the intranet in Joomla.• Ensuring content on the Pwani website is updated in a timely manner.• Managing all company social pages related to the corporate brand and those specific to brands.