Peter Karson Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Insula Group develops software for the construction and financial industries. My role is to provide second level support to external clients, as well as the following:- Crystal Reports development and customisation- customer training- project co-ordination- faults diagnosis, resolution and documentation- software upgrades- call-forward templates set-up and development

Melbourne, Australia

Short-term contract for this software development company during an app development project. My responsibilities were:- liaising with the client in order to gather requirements- documenting the requirements- testing and documentation

Melbourne, Australia

Short-term contract for this consulting company operating in the Business Intelligence sphere. My responsibilities were:- modification of database reports using Crystal Reports- testing of reports on multiple databases- functional and technical understanding of financial grants tracking system- development of new reports for operational, workflow management and auditing purposes

Port Melbourne

Short-term contract for this printer/photocopier distributor. My responsibilities were:- improving customer satisfaction- focus on reducing time-to-deliver as well as set-up time of multi-function devices and printers - liaising with customers, sales and workshop to ensure a smooth process- gathering technical data from customers- processing gathered data into usable form

Melbourne, Australia

A contract role for Upstream Oil Production with specific focus on Malaysian go-live project. Responsibilities were:- development of new reports using Jasper iReport- deployment of new reports into Energy Components (Hydrocarbon accounting package)- modification of existing reports using Crystal Reports- publishing reports to BOXI Server (web distribution of reports)

Melbourne, Australia

Consulting for this outsourced support provider. Responsibilities were:- providing support and solution advice to small and medium sized customers- managing and delivering small projects- trouble-shooting customers' issues- software/hardware installation in time critical production environment- software/hardware auditing

Melbourne, Australia

A full time position with the following responsibilities:- maintenance and improvement of existing database reports- development of ad-hoc reports for marketing department, racing clubs and national regulatory body- conversion of old reports from Cognos to Crystal Reports- managing SDLC of reports- process improvement

Melbourne, Australia

Managerial/administrative position for this air conditioner importing company. Responsibilities:- sales and marketing- managing campaigns- recording of financial transactions- collection of payments- customer and technical support- contractor and supplier management.

Melbourne, Australia

A permanent role in this project driven company catering for process and energy industries. My responsibilities were: - reports development for the Finance and Project Controls departments- administering and supporting SalesLogix CRM system- administering distribution of reports via Crystal Server- preparing and delivering monthly and KPI reports- re-engineering of business processes maintaining data integrity

Melbourne, Australia

A short-term contract for this government department helping deliver community health projects. Responsibilities:- assist with implementation of Oracle Applications across multiple organisations- gap analysis of financial processes- problem solving and liaising with Oracle Support- documenting environment progression guides- creation of manuals and user guides

Melbourne Area, Australia

Contracting for this growing IT security company on an on-call basis. My responsibilities were: resolving network and connectivity problems- maintaining network and PC security- setting up users on networks- software licence activation and management

Melbourne Area, Australia

A permanent role in the financial applications area. My responsibilities were:- fast resolution of customers' technical issues- identification of known issues and determination of product defects- creation and moderation of knowledge content - coordinating global transfer of customers' critical issues- customer management

Melbourne Area, Australia

A permanent role leading a team of planners during the construction of vessels for the Australian and New Zealand navies. I was responsible for:- preparation of work orders and bills of materials- progress monitoring and maintenance of budgets- creation of database reports in order to track KPIs- data maintenance and clean-up- representing the Production Planning department as a Subject Matter Expert during ERP implementation user guide creation for the ISO-9000 accreditation

Bachelor Of Engineering (B.E.), Mechanical And Manufacturing

Master Trainer (Cert Iii And Iv), Fitness (Personal Training)

Advanced Certificate, Programming Technology